At a Glance
- Tasks: Champion client success and craft tailored solutions as an Account Manager.
- Company: Join Air IT, a market-leading MSP with a rich legacy since 2005.
- Benefits: Enjoy hybrid working, 25 days leave, and ongoing development opportunities.
- Other info: Be part of a supportive team with great social events and community impact.
- Why this job: Elevate client experiences and drive sales in a dynamic environment.
- Qualifications: Proven account management experience and strong B2B sales skills required.
The predicted salary is between 28800 - 48000 £ per year.
Ready to embark on a career journey with a market leading MSP? Look no further! Air IT is on the hunt for an Account Manager to champion client success. We are currently recruiting for Account Managers within the North West area.
With a rich legacy dating back to 2005, Air IT has evolved into a dominant force, uniting ten leading companies under one roof. Our accolades speak volumes – from regional to national honours, we’re celebrated for our innovation, dedication, and unwavering success. Our mission is clear: to empower our teams, amplify potential, and deliver unparalleled IT and Cyber Security support to SMEs nationwide.
The Role: As an Account Manager, you’ll be the driving force behind client triumphs, employing a consultative approach to craft tailored solutions. Managing relationships with finesse, you will drive retention and seize upselling opportunities.
About You: Are you a seasoned Account Manager with a penchant for technology? Here’s what we’re looking for:
- Proven track record in account management, within an MSP setting is essential
- A flair for building trust and fostering client connections
- Sharp commercial acumen and B2B sales prowess
- A knack for hitting and surpassing sales targets
- Adept at thriving in a fast-paced, dynamic environment
- Mastery of CRM systems
The Perks: We believe in rewarding excellence. Here’s what’s in store for you:
- Hybrid working options for a better work-life balance
- 25 days annual leave plus bank holidays
- Ongoing learning and development opportunities
- Cycle to work scheme and technology vouchers
- Enhanced family leave
- Celebration day - an additional day off each year to celebrate an occasion important to you
- Salary sacrifice pension
- 2 paid volunteer days - We believe in the power of giving back to our communities and want to actively support employees efforts to make a positive impact
- Company social events and competitions
- Discount and Cashback Scheme
- Group Income Protection
- Life Insurance
- EAP and Virtual GP Service
Join the Air IT Family: At Air IT, we’re not just a team – we’re a force to be reckoned with. With a focus on growth, camaraderie, and celebration, we’re propelling towards success. If you’re a master at building client relationships and driving sales results, seize this opportunity to soar with us.
This role may also be known as Customer Account Manager, Client Success Manager, or Sales Consultant.
Account Manager in Northwich employer: Air IT Group
Air IT Group is an excellent employer, offering a dynamic work culture in Milton Keynes that fosters collaboration and innovation. Employees benefit from comprehensive growth opportunities, including training and development programmes, while enjoying a supportive environment that values their contributions to shaping customer success through tailored solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in Northwich
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Air IT Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Air IT Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Manager in Northwich
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Air IT Group:Your cover letter is your chance to shine! Tell us why you want to work at Air IT Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Air IT Group!
How to prepare for a job interview at Air IT Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
