At a Glance
- Tasks: Set up and configure equipment, provide technical support, and manage inventory.
- Company: Join a dynamic tech company focused on innovation and teamwork.
- Benefits: Enjoy flexible working, health perks, and opportunities for personal growth.
- Other info: Inclusive workplace with social events and a commitment to diversity.
- Why this job: Make a real difference by helping clients with cutting-edge technology.
- Qualifications: Experience in service desk roles and strong customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
- Reporting to: Workshop Manager
- Purpose
To deliver machine set‑up and configuration, asset management and inventory support for both clients and internal departments.
Duties and Responsibilities
- Set up new equipment for clients to specification, logging and actioning in CRM following established Service Desk procedures
- Deliver, install and configure end-user equipment on client sites as required, Offer remote and on‑site technical support to clients, addressing their queries and issues promptly.
- Manage and maintain off‑site workshop storage facility, following company procedure for receiving and shipping customer stock.
Keep track of inventory levels, order supplies as needed, and ensure proper storage and handling of equipment.
- Log and action all activity in within the CRM system following established Service Desk procedures
- Conduct quality checks on all equipment before delivery to clients to ensure it meets company standards.
- Maintain and update accurate client site documentation
- Support the Technical services team on any workshop related sections of projects.
- Maintain information security by complying with the company’s Information Security Management System (ISMS) and all relevant policies
Qualifications, Knowledge and Experience
- Demonstrable knowledge as a Service Desk Engineer
- Basic knowledge of Microsoft Windows Server / Desktop Environments
- Experience with Microsoft 365, Backup/DRaa S and related technologies
- Excellent customer service and communication skills
- Basic knowledge of Networking technologies (TCP/IP, Firewall, Routing/Switching), Azure Active Directory & Iaa S, Intune & Conditional Access Technologies and Mimecast email security
- The Benefits
- Joining Air IT means unlocking a world of perks and opportunities, including:
- Virtual GP (24/7 access for you & family)
- Employee Assistance Programme (EAP)
- Group Life Assurance & Income Protection
- Time Off & Life Balance
- Celebration Day
- Annual Leave Purchase Scheme
- Enhanced Family Leave
- Cycle to Work & Technology Vouchers
- Discounts via Perks at Work
- Pension Scheme
- Additional Highlights
- Hybrid working options
- Social events, competitions & incentives
- Discount & Cashback Scheme
- Life Insurance, EAP & Virtual GP
We are committed to fostering an inclusive, equitable, and diverse workplace where everyone feels valued and able to thrive.
We welcome applications from people of all backgrounds, communities, and experiences.
If you require any adjustments during the recruitment process, please let us know.
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Workshop Engineer in Milton Keynes employer: Air IT Group
Air IT Group is an excellent employer, offering a dynamic work culture in Milton Keynes that fosters collaboration and innovation. Employees benefit from comprehensive growth opportunities, including training and development programmes, while enjoying a supportive environment that values their contributions to shaping customer success through tailored solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Workshop Engineer in Milton Keynes
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Air IT Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Air IT Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Air IT Group!
✨Direct Apply to Air IT Group
Let's not forget to apply directly through the Air IT Group website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Workshop Engineer in Milton Keynes
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Air IT Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Air IT Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Air IT Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
