At a Glance
- Tasks: Provide onsite technical support and resolve IT issues for customers across the UK South Region.
- Company: Join Air IT Group, a collaborative and customer-focused tech company.
- Benefits: Enjoy competitive salary, 24/7 virtual GP access, and enhanced family leave.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by delivering exceptional customer experiences and developing your tech skills.
- Qualifications: Experience in IT support, strong knowledge of Windows and networking fundamentals required.
The predicted salary is between 33750 - 41250 £ per year.
Location
UK South Region (with occasional travel across the UK)
Salary
Competitive + Company Benefits
Contract
Full-Time
About the Role
Air IT Group is seeking a skilled and customer-focused Field Engineer to join our Service team.
This is a hands-on role supporting customers across the UK South Region, providing onsite technical assistance, infrastructure support, and service request fulfilment.
As the face of Air IT Group on customer sites, you'll play a vital role in delivering an exceptional customer experience, resolving technical issues, installing and maintaining IT infrastructure, and supporting our Service Desk teams with onsite technical tasks.
Key Responsibilities
- Provide onsite break-fix support for hardware, software, and infrastructure issues.
- Carry out installations, hardware replacements, office moves, and other service requests.
- Act as a trusted technical contact for customers, delivering clear communication and excellent service during site visits.
- Provide remote hands support for Service Desk teams, including cabling, server reboots, equipment installations, patching, and device deployments.
- Support and troubleshoot desktops, laptops, printers, peripherals, mobile devices, and Microsoft 365 environments.
- Install and maintain network and server infrastructure, including switches, firewalls, wireless access points, and rack-mounted servers.
- Assist with customer onboarding projects, hardware refresh programmes, and infrastructure changes.
- Maintain accurate technical documentation, asset records, and service tickets.
- Manage your workload effectively to meet customer commitments, SLA targets, and travel schedules.
- Provide remote support when not attending customer sites and be available for urgent onsite requirements when necessary.
Skills and Experience
- Experience in a customer-facing IT support role, ideally within an MSP environment.
- Strong knowledge of Windows 10/11, Microsoft 365, and Active Directory.
- Experience diagnosing and repairing PCs, laptops, printers, and related hardware.
- Good understanding of networking fundamentals, including TCP/IP, DNS, DHCP, and VLANs.
- Hands-on experience with network technologies such as Cisco, Meraki, Ubiquiti, Sophos, or Fortinet.
- Experience working with physical server infrastructure, including rack mounting, cabling, and hardware maintenance.
- Basic understanding of virtualisation platforms such as VMware or Hyper-V.
- Full UK driving licence.
- Structured cabling experience, including patching, labelling, and testing.
- Mobile device support (i OS and Android).
- Experience using Connect Wise.
- Exposure to ITIL-aligned service delivery.
- Understanding of cyber security principles and physical security best practices.
- Relevant certifications such as Comp TIA A+, Network+, or Microsoft Fundamentals.
Why Join Air IT Group?
This is an excellent opportunity to join a collaborative and customer-focused team where you'll work with a broad range of technologies, build strong customer relationships, and continue to develop your technical skills in a supportive environment.
Benefits Include
- 24/7 Virtual GP access for you and your family
- Employee Assistance Programme (EAP)
- Life Assurance, Income Protection and Pension Scheme
- Annual Leave Purchase Scheme, Celebration Day and Enhanced Family Leave
- Two paid volunteering days each year
- Cycle to Work and Technology Voucher schemes
Join Air IT and help us deliver technology that empowers businesses to succeed.
Air IT is an equal opportunities employer.
We're committed to creating an inclusive, diverse and supportive workplace where everyone can thrive.
If you require any reasonable adjustments at any stage of the recruitment process, please let us know.
Air IT manages all recruitment directly.
While we occasionally engage approved agencies for specific needs, we do not work with agencies for our standard roles.
We kindly ask that agencies do not contact us or submit unsolicited CVs, as these will not be considered and no fees will be payable.
If we require agency support, we will reach out to our selected partners directly.
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Field Engineer in London employer: Air IT Group
Air IT Group is an excellent employer, offering a dynamic work culture in Milton Keynes that fosters collaboration and innovation. Employees benefit from comprehensive growth opportunities, including training and development programmes, while enjoying a supportive environment that values their contributions to shaping customer success through tailored solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Field Engineer in London
✨Leverage Local Networking Events
Field sales is all about building relationships, so look out for local networking events or industry meetups. These gatherings are prime spots for making connections with potential clients and employers. Bring your A-game and chat about your experiences—first impressions matter!
✨Showcase Your Sales Success Stories
Prepare a couple of solid success stories from your past experiences in sales to share during interviews. Think about specific targets you hit or ways you went above and beyond for your clients. Don't be shy—these stories help illustrate your value to Air IT Group as a field sales pro!
✨Scout Out the Competition
Research potential competitors for Air IT Group and tailor your approach based on what you find. Understanding their sales strategies will not only help you in interviews, but also give you better talking points when you connect with current employees or industry pros on platforms like LinkedIn.
✨Apply Through Our Website
We know that applying through job boards is tempting, but hitting up Air IT Group’s website directly can show your genuine interest. Plus, you might find some hidden gems or roles that haven't been advertised yet. So, make it a priority to check it out!
We think you need these skills to ace Field Engineer in London
Some tips for your application 🫡
Show Off Your Sales Savvy:For a field-sales role like this one at Air IT Group, highlight your previous sales experience prominently on your CV. Use specific numbers to showcase your achievements—think along the lines of 'exceeded sales targets by 20%' or 'expanded client base by 50%'. We want to see your skills in action!
Tailor Your Cover Letter:Your cover letter should reflect not just your enthusiasm for the role at Air IT Group, but also your understanding of the field sales landscape. Talk about what strategies you've successfully employed in past positions and how they could translate to success in this new role. This is your chance to shine!
Emphasise Interpersonal Skills:Field sales isn't just about the sale—it's about building relationships. Make sure to highlight your communication and negotiation skills in your application materials. We’re all about someone who can connect with clients, so weave those soft skills into your CV and cover letter.
Proof of Performance:If you have any sales certifications or training, definitely include those in your application. They add credibility and show your commitment to growing your sales skills. We believe in the power of ongoing development, so don’t hesitate to include those details to stand out to us at Air IT Group.
How to prepare for a job interview at Air IT Group
✨Show Off Your Sales Savvy
Prepare for the interview by brushing up on your knowledge of key sales techniques and terminologies. We can expect to dive into your past sales experiences, so be ready to discuss your approach to prospecting, closing deals, and managing client relationships. A few solid examples of your past successes could really make you stand out!
✨Know Your Product Inside Out
Having a solid understanding of the products or services that Air IT Group offers is essential. We want to hear how you would convey the value of these to potential clients and address any common objections they might have. If you can tie your knowledge back to real-life scenarios, that'll make your answers even more compelling!
✨Flex Your Adaptability Muscles
As a full-time field-sales rep, your day can be unpredictable. Be prepared to share how you've adapted your sales strategies to different situations or client needs. We love to hear stories where you’ve had to think on your feet or adjust your pitch mid-meeting—this shows you’re not just a one-size-fits-all salesperson!
✨Plan Your Questions Wisely
At the end of the interview, we'll likely ask if you have any questions for us. Use this opportunity to ask about the sales team's culture and the tools you'll be using out in the field. This not only shows your genuine interest in Air IT Group but also helps you get a feel for whether you’d thrive in that environment.
