At a Glance
- Tasks: Manage key client relationships and drive growth in a dynamic environment.
- Company: Join Air IT, a leader in building lasting partnerships for ambitious organisations.
- Benefits: Enjoy 25 days holiday, enhanced family leave, and hybrid working options.
- Other info: Ongoing development opportunities and a commitment to inclusion.
- Why this job: Become a trusted partner and make a real impact on client success.
- Qualifications: Proven experience in account management within an MSP and strong communication skills.
The predicted salary is between 40000 - 50000 £ per year.
Reporting to: Regional Sales Manager
Location: London, Milton Keynes or Abingdon (Hybrid)
At Air IT, we go beyond delivering IT services — we build lasting partnerships that power ambitious organisations to grow, transform and succeed.
We’re looking for a dynamic Senior Account Manager to join our expanding team, taking ownership of key client relationships across the South. If you’re commercially driven, relationship-focused, and thrive in a Managed Services environment, this is your opportunity to make a real impact.
This isn’t just account management — it’s about becoming a trusted strategic partner to your customers. From driving growth to strengthening long-term partnerships, you’ll be at the centre of delivering exceptional client outcomes.
- Lead engaging quarterly reviews, turning data into actionable insight
- Partner with Service Delivery and Technical teams to ensure seamless customer experiences
- Stay ahead of risks, issues and emerging opportunities
- Bring fresh thinking through knowledge of market trends and evolving technologies
Drive Growth & Commercial Success
- Take full ownership of retention, growth and profitability across your accounts
- Create and execute strategic account plans, identifying new opportunities
- Own your pipeline and personal sales targets with confidence
- Drive negotiations, renewals and service expansion conversations
Own the Sales & Delivery Journey
- Keep CRM and reporting accurate and insightful
- Contribute to continuous improvement across account management processes
Proven success as an Account Manager or Senior Account Manager within an MSP
- A consultative, solutions-led sales style
- Strong track record of growing accounts and hitting targets
- Excellent communication and stakeholder management skills
- Experience across key MSP services (e.g. M365, Azure, Cyber Security, IT Support)
- Full UK driving licence
- Demonstrates commercial awareness and can confidently communicate value in a way that resonates with different audiences
25 days’ holiday + a celebration day ~ Enhanced family leave ~ Holiday purchase scheme ~ EV car scheme & Cycle to Work ~ Virtual GP & Employee Assistance Programme ~ Technology vouchers & eye care support ~ Pension, life assurance & income protection ~ Access to Air Perks and discount platforms
Hybrid working
Ongoing development and learning opportunities
Our Commitment to Inclusion
We welcome applications from all backgrounds and are happy to support any adjustments you may need during the recruitment process.
Account Managers/Senior Account Manager in London employer: Air IT Group
At Air IT, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture. With a strong focus on employee growth, we offer ongoing development opportunities and a hybrid working model that promotes work-life balance. Our comprehensive benefits package, including enhanced family leave and wellness support, ensures that our team members feel valued and empowered to thrive in their roles as trusted strategic partners for our clients.
