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For Companies At a Glance
- Tasks: Provide top-notch IT support and solve tech issues for clients.
- Company: Join a dynamic tech family shaping the future of Cyber Security.
- Benefits: Enjoy hybrid work, 25 days leave, and ongoing learning opportunities.
- Why this job: Be the first line of support and make a real impact in tech.
- Qualifications: Experience in IT support and strong problem-solving skills required.
- Other info: Join a diverse team with great career growth and community involvement.
The predicted salary is between 28800 - 43200 £ per year.
Join Air IT as a 1st Line Service Desk Engineer! Are you ready to embark on an exhilarating journey into the heart of Technology and Cyber Security support? At Air IT, we’re not just excited about the future – we’re shaping it. With a bold mission, clear vision, and dynamic strategy, we empower our teams, elevate our people, and deliver unrivalled support, solutions, and services to SMEs across the UK.
As the first beacon of support for our clients’ IT queries, you’ll play a vital role in delivering efficient, effective, and friendly customer service. You’ll diagnose and resolve issues, manage tickets, and ensure every client receives top-tier support.
What you’ll do:
- Provide stellar customer service to end-users and stakeholders
- Act as the primary contact for technical service requests
- Maintain meticulous records throughout the ticket lifecycle
- Deliver high-quality first-time fixes using your troubleshooting skills
- Escalate complex issues and manage workload to meet SLAs
About You:
- Previous experience in IT support
- Exceptional customer service and problem-solving skills
- Proficiency in Microsoft technologies
- Strong troubleshooting abilities with Microsoft Office and Windows desktops
- Knowledge of Active Directory, Group Policy, and DNS
- A passion for learning and development
The Benefits:
- Hybrid working options for better work-life balance
- 25 days annual leave + bank holidays
- Ongoing learning and development opportunities
- Cycle to work scheme & technology vouchers
- Enhanced family leave
- Celebration day – an extra day off to mark a special occasion
- Salary sacrifice pension
- 2 paid volunteer days to give back to your community
- Company social events & competitions
- Discount and Cashback Scheme
- Group Income Protection & Life Insurance
- EAP and Virtual GP Service
At Air IT, we’re more than just an employer – we’re a family. We celebrate diversity and are committed to equal opportunities for all. Join us in creating an inclusive environment where your work can truly shine.
Ready to make a difference? Apply now and be part of something extraordinary.
Service Desk Analyst in Leeds employer: Air IT Group
Contact Detail:
Air IT Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend tech meetups, and connect with current employees at Air IT. You never know who might give you the inside scoop on job openings or even refer you directly!
✨Tip Number 2
Prepare for those interviews by practising common questions related to IT support. Brush up on your troubleshooting skills and be ready to showcase your customer service prowess. We want to see how you handle real-life scenarios!
✨Tip Number 3
Don’t just apply and wait! Follow up on your application through our website. A quick email or message can show your enthusiasm and keep you on the radar of hiring managers.
✨Tip Number 4
Show off your passion for learning! Mention any recent courses or certifications you've completed that relate to IT support. It’s all about demonstrating that you’re keen to grow and adapt in this fast-paced field.
We think you need these skills to ace Service Desk Analyst in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Desk Analyst role. Highlight your IT support experience and customer service skills, as these are key for us at Air IT. Use keywords from the job description to show you’re a perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for technology and how your skills align with our mission. Don’t forget to mention why you want to join Air IT specifically – we love seeing genuine interest!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled IT issues in the past. We’re looking for those stellar troubleshooting abilities, so don’t hold back on sharing your success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to be part of our team!
How to prepare for a job interview at Air IT Group
✨Know Your Tech
Brush up on your knowledge of Microsoft technologies, Active Directory, and troubleshooting techniques. Be ready to discuss how you've used these skills in past roles, as this will show your technical competence and readiness for the job.
✨Customer Service is Key
Prepare examples of how you've delivered exceptional customer service in previous positions. Think about specific situations where you resolved issues effectively and maintained a positive attitude, as this aligns perfectly with what Air IT values.
✨Practice Problem-Solving
Anticipate common IT issues that might come up during the interview and practice your responses. Being able to demonstrate your troubleshooting process will highlight your analytical skills and ability to think on your feet.
✨Show Your Passion for Learning
Air IT is looking for someone who is eager to learn and develop. Be prepared to discuss any recent courses or certifications you've pursued, and express your enthusiasm for ongoing professional development in the tech field.
