Field Engineer

Location: South of England (with travel across the UK as required)
Salary: Competitive + Company Benefits
Job Type: Full Time, Permanent

Ready to take your IT career beyond the desk?

At Air IT, we're passionate about delivering exceptional technology solutions and outstanding customer experiences. We're looking for a Field Engineer to join our growing team, providing hands‑on technical support to customers across the South of England and occasionally nationwide.

This is an exciting opportunity for an experienced IT professional who enjoys solving technical challenges, building strong customer relationships, and working in a varied role where no two days are the same.

What You'll Be Doing

As a Field Engineer, you'll be the face of Air IT on customer sites, providing expert support and representing our values with professionalism and care.

Your responsibilities will include:

Customer Support & Onsite Engineering

• Delivering hands‑on break‑fix support for hardware and infrastructure issues.
• Completing installations, upgrades, moves, changes and hardware replacements.
• Providing a professional and reassuring customer experience during site visits.
• Acting as a trusted technical advisor, clearly explaining issues and resolutions.

Infrastructure & Technical Delivery

• Supporting desktops, laptops, peripherals and mobile devices.
• Installing, maintaining and troubleshooting physical server and network infrastructure.
• Performing hardware deployments, server reboots, network patching and device imaging.
• Assisting with hardware refreshes, office relocations and customer onboarding projects.

Service Desk & Remote Hands Support

• Working closely with 2nd and 3rd Line Engineers to complete onsite technical activities.
• Acting as the \"hands on the ground\" for complex customer environments.
• Supporting the Service Desk remotely when not attending customer sites.
• Remaining available for urgent and priority customer visits when required.

Documentation & Information Gathering

• Recording accurate technical notes, asset information and site findings.
• Updating service management systems to ensure excellent knowledge sharing.
• Capturing documentation that supports effective ongoing customer support.

What We’re Looking For

• Experience in an MSP or customer‑facing IT support environment.
• Strong knowledge of Windows 10/11 and Microsoft 365.
• Experience diagnosing and repairing PC and laptop hardware.
• Knowledge of networking fundamentals including TCP/IP, DNS, DHCP and VLANs.
• Experience supporting network infrastructure such as switches, firewalls and wireless access points.
• Understanding of physical server infrastructure and data centre best practices.
• Strong troubleshooting and problem‑solving skills.
• Excellent communication and customer service skills.
• Full UK driving licence.
• Knowledge of Hyper‑V or VMware.
• Structured cabling experience.
• Mobile device support (iOS and Android).
• Experience working within an ITIL‑aligned service environment.
• Experience using ConnectWise.
• Understanding of cyber security principles and physical security best practices.
• Industry certifications such as CompTIA A+, Network+, or Microsoft certifications.

What Makes You Successful

You’ll be:

• Customer‑focused and passionate about delivering excellent service.
• Comfortable working independently and managing your own workload.
• Organised, proactive and able to prioritise effectively.
• Calm under pressure and adaptable to changing customer needs.
• A collaborative team player who enjoys supporting colleagues and sharing knowledge.

Why Join Air IT?

Air IT is an equal opportunities employer. We’re committed to creating an inclusive, diverse and supportive workplace where everyone can thrive. If you require any reasonable adjustments at any stage of the recruitment process, please let us know.

Benefits Include

• Virtual GP (24/7 access for you & family)
• Employee Assistance Programme (EAP)
• Group Life Assurance & Income Protection

Time Off & Life Balance

• Celebration Day
• Annual Leave Purchase Scheme
• Enhanced Family Leave
• Cycle to Work & Technology Vouchers
• Discounts via Perks at Work
• Pension Scheme

Optional Benefits (Opt‑In)

Additional Highlights

• Hybrid working options
• Social events, competitions & incentives
• Discount & Cashback Scheme
• Life Insurance, EAP & Virtual GP