At a Glance
- Tasks: Drive client success and craft tailored solutions in a dynamic environment.
- Company: Join Air IT Group, a leading MSP with a focus on innovation.
- Benefits: Enjoy hybrid working, 25 days leave, and ongoing development opportunities.
- Other info: Celebrate wins with social events and enjoy a supportive company culture.
- Why this job: Make a real impact by building strong client relationships and driving success.
- Qualifications: Experience in account management and a knack for B2B sales.
The predicted salary is between 42750 - 52250 £ per year.
Account Manager – Air IT Group
Air IT Group, a market‑leading MSP, is looking for an experienced Account Manager to drive client success across the North West region.
Our history began in 2005, and we now unite ten leading companies that deliver innovative IT and Cyber Security support to SMEs nationwide.
We award our teams for exceptional performance and celebrate every win.
The Role
As an Account Manager you will be the driving force behind client triumphs, using a consultative approach to craft tailored solutions.
You will manage relationships with finesse, drive retention, and seize upselling opportunities.
About You
- Proven track record in account management within an MSP setting
- A flair for building trust and fostering client connections
- Sharp commercial acumen and B2B sales prowess
- Ability to hit and surpass sales targets
- Adaptability to a fast‑paced, dynamic environment
- Mastery of CRM systems
- The Perks
- Hybrid working options for a better work‑life balance
- 25 days annual leave plus bank holidays
- Ongoing learning and development opportunities
- Cycle‑to‑work scheme and technology vouchers
- Enhanced family leave
- Celebration day – an additional day off each year to honour a personal occasion
- Salary sacrifice pension
- 2 paid volunteer days – actively support community impact
- Company social events and competitions
- Discount and Cashback Scheme
- Group income protection
- Life insurance
- EAP and virtual GP service
Apply now as a Regional Account Manager and help us redefine the future of IT.
This role may also be known as Customer Account Manager, Client Success Manager, or Sales Consultant.
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Account Manager in Northwich employer: Air IT Group
Air IT Group is an exceptional employer that prioritises employee well-being and professional growth, offering a hybrid working model and 25 days of annual leave plus bank holidays. With a strong focus on celebrating achievements and fostering a supportive work culture, employees benefit from ongoing learning opportunities, community engagement through paid volunteer days, and a range of perks including a cycle-to-work scheme and enhanced family leave. Join us in the North West region to drive client success while enjoying a rewarding and balanced work environment.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in Northwich
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Air IT Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Air IT Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Manager in Northwich
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Air IT Group:Your cover letter is your chance to shine! Tell us why you want to work at Air IT Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Air IT Group!
How to prepare for a job interview at Air IT Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
