At a Glance
- Tasks: Lead a branch, drive sales, and ensure top-notch customer satisfaction.
- Company: Dynamic landscaping and construction company with a focus on growth and culture.
- Benefits: Competitive salary, career development, and a vibrant team environment.
- Other info: Join a supportive culture that values safety, engagement, and excellence.
- Why this job: Be the local leader, inspire teams, and make a real impact in the community.
- Qualifications: 7-10 years in operations, strong leadership skills, and a passion for customer success.
The predicted salary is between 36000 - 60000 £ per year.
The Branch General Manager is responsible for the overall performance of a local branch, including sales, field operations, customer satisfaction, and administrative compliance. This role oversees the daily execution of services, manages field and office teams, and ensures that the branch meets or exceeds revenue, profitability, and quality targets. The General Manager acts as the local leader and culture carrier, partnering with shared services teams (HR, Accounting, IT, Sales, Marketing) to align branch execution with platform-wide standards.
Key Responsibilities
- Branch Leadership & Strategy: Own the P&L and budget performance of the branch, with full accountability for revenue growth and margin improvement. Develop and execute local plans for customer acquisition, service line expansion, and crew productivity. Lead and inspire a team of Sales, Operations, Admin, and Field staff, fostering a high-performance, safety-first culture. Represent the branch in regional leadership meetings, reporting on KPIs and business performance.
- Sales & Customer Success: Oversee all local sales and estimating activity, ensuring proposals are accurate, competitive, and profitable. Drive customer growth through account expansion, cross-selling, and upselling across service lines (design-build, maintenance, enhancements, snow). Maintain strong client relationships, ensuring retention, satisfaction, and responsiveness to customer needs. Collaborate with Marketing and Business Development on local lead generation and branding initiatives.
- Operations & Production: Ensure jobs are delivered on time, on budget, and to the company’s quality standards. Manage crew deployment, equipment utilization, and materials delivery in coordination with field supervisors and purchasing. Conduct regular job walks, quality audits, and safety reviews to identify training needs or process gaps. Oversee equipment, fleet, and tool accountability at the branch level in coordination with the Fleet & Safety Manager.
- Administrative Oversight: Ensure local compliance with payroll processes, timekeeping, HR documentation, and purchasing workflows. Supervise the Branch Administrator, Office Manager, and/or Contract Administrator, ensuring accuracy in AR/AP, contract processing, and job costing support. Collaborate with Shared Services on forecasting, reporting, IT needs, and compliance requests.
- People Management & Culture: Lead recruiting, onboarding, coaching, and performance management for the branch team. Develop crew leaders and foremen through structured training and mentorship. Drive employee engagement and retention, especially among seasonal and field staff. Champion company culture, safety practices, and operational excellence.
Qualifications:
- 7–10+ years of experience in landscaping, construction, or field-based branch operations, with at least 3 years in a leadership role.
- Proven track record of P&L responsibility, team leadership, and customer growth.
- Strong understanding of job costing, scheduling, estimating, and crew management.
- Proficient with business systems (Aspire or similar ERP, Microsoft 365, CRM tools).
- Excellent leadership, communication, and cross-functional collaboration skills.
- Bachelor’s degree preferred; equivalent field and management experience accepted.
General Manager, Branch Operations in Sheffield employer: Air Comfort, Inc
Air Comfort, Inc. is an excellent employer that values its employees by fostering a supportive work culture and providing ample opportunities for professional growth. Located in a vibrant community, the company offers competitive benefits and encourages teamwork among its crews, ensuring that every team member feels valued and empowered to contribute to the success of our lawn maintenance operations.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager, Branch Operations in Sheffield
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend local events, join relevant groups on social media, and don’t be shy about reaching out to folks on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you not only answer questions but also ask insightful ones that show you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. Focus on articulating your experience in branch operations and leadership, as well as how you can drive sales and customer success.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications and follow up on them.
We think you need these skills to ace General Manager, Branch Operations in Sheffield
Some tips for your application 🫡
Show Your Leadership Skills:When writing your application, make sure to highlight your leadership experience. We want to see how you've inspired teams and driven performance in previous roles. Use specific examples that showcase your ability to manage people and achieve results.
Be Specific About Your Achievements:Don't just list your responsibilities; tell us about your achievements! Quantify your successes with numbers where possible, like revenue growth or customer satisfaction scores. This helps us understand the impact you've made in your past positions.
Tailor Your Application:Make sure your application speaks directly to the job description. Use keywords from the posting to show that you understand what we're looking for. This not only shows your attention to detail but also aligns your experience with our needs.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss any important updates. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Air Comfort, Inc
✨Know Your Numbers
As a General Manager, you'll be responsible for P&L and budget performance. Brush up on your financial metrics and be ready to discuss how you've driven revenue growth and margin improvement in previous roles. This shows you understand the business side of operations.
✨Showcase Leadership Skills
Prepare examples that highlight your leadership style and how you've inspired teams in the past. Think about specific instances where you fostered a high-performance culture or improved team engagement. This will demonstrate your capability to lead and manage diverse teams effectively.
✨Customer-Centric Mindset
Be ready to discuss how you've maintained strong client relationships and driven customer satisfaction. Share stories about successful account expansions or how you’ve responded to customer needs. This will show that you prioritise customer success, which is crucial for this role.
✨Operational Excellence
Familiarise yourself with operational processes relevant to the role. Be prepared to talk about how you've ensured jobs are delivered on time and within budget, as well as your experience with quality audits and safety reviews. This will highlight your commitment to operational excellence.
