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For Companies At a Glance
- Tasks: Support the sales team and enhance customer service in a dynamic airline environment.
- Company: Join Air China, a leading global airline with a strong reputation.
- Benefits: Enjoy employee discounts, bonuses, and a supportive work culture.
- Why this job: Be part of a fast-paced industry and make a real impact on customer experiences.
- Qualifications: Experience in sales or administration and strong communication skills are essential.
- Other info: Work in a vibrant London office with great career growth opportunities.
The predicted salary is between 33240 - 46656 £ per year.
Main purpose and objective of the role is to build relationships with the internal sales team within Air China UK and with H/O sales issues related departments, as well as with external clients and suppliers, ensuring they receive full sales support and advice in an efficient and productive way to improve the efficiency of the overall sales team.
Key responsibilities:
- Collecting local airline industry market information for market analysis
- Regular monitoring of the competitive airlines' prices and sales measures
- Liaison with the concerned parties at Air China UK, EU headquarter and H/O departments to accelerate internal communication and approval
- Deal with queries from customers to maintain and improve customer service quality
- Deal with queries from other colleagues to promote effective communication within the sales team
- Other work assigned by Line Manager or Sales Manager
Requirements:
- NVQ level 6 or above or equivalent degree
- Proficiency in English, including listening, speaking, reading and writing skills
- Computer literate including Word, Excel, PowerPoint and Outlook
- Minimum of 2 years of airline experience required, preferably in sales
- Solid communication and interpersonal skills
- Basic understanding of sales principles and customer service practices
- A high degree of organisational skills to cope with a high-demand workload
- Basic administration skills
- Friendly, helpful, confident and engaging personality
- Ability to work under pressure in a fast-paced commercial environment
Benefits:
- Employee discount ticket
- Quarterly Bonus
- Annual Bonus
Schedule: Monday to Friday
Ability to commute/relocate: London: reliably commute or plan to relocate before starting work (preferred)
Education: Certificate of Higher Education (preferred)
Right To Work: Candidates must have full right to work in the UK.
Work Location: In person, Chiswick Tower, London (Gunnersbury Station), W4 4AN
Job Type: Full-time
Pay: From £33,240.00 per year
Additional Benefits: Company pension, Free or subsidised travel, Free parking
Experience: Sales/Administration: 1 year (required)
Work authorisation: United Kingdom (required)
Airline Sales Support Assistant employer: Air China
Contact Detail:
Air China Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Airline Sales Support Assistant
✨Network Like a Pro
Get out there and connect with people in the airline industry! Attend events, join online forums, and don’t be shy about reaching out to current employees at Air China. Building relationships can open doors that a CV just can’t.
✨Show Off Your Skills
When you get the chance to chat with potential employers, make sure to highlight your communication and organisational skills. Share specific examples of how you've handled customer queries or improved team efficiency in past roles.
✨Research is Key
Before any interview, do your homework on Air China and the competitive landscape. Knowing the latest market trends and how they affect sales will show you're genuinely interested and ready to contribute from day one.
✨Apply Through Our Website
Don’t forget to apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and really keen on joining the team.
We think you need these skills to ace Airline Sales Support Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Airline Sales Support Assistant role. Highlight your relevant experience in sales and customer service, and don’t forget to mention any airline industry knowledge you have. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've successfully supported sales teams or improved customer service in the past. We love a good story!
Show Off Your Skills: Don’t hold back on showcasing your skills! Make sure to mention your proficiency in Word, Excel, PowerPoint, and Outlook. If you’ve got any additional skills that could help us, like market analysis or competitive pricing strategies, let us know!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re keen on joining our team at Air China!
How to prepare for a job interview at Air China
✨Know Your Stuff
Make sure you brush up on the airline industry, especially Air China and its competitors. Familiarise yourself with current market trends, pricing strategies, and customer service practices. This will show that you're not just interested in the role but also invested in the industry.
✨Show Off Your Communication Skills
Since this role involves liaising with various teams and clients, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past roles, especially in high-pressure situations. This will demonstrate your ability to maintain strong relationships.
✨Be Organised
With a high-demand workload expected, showcase your organisational skills during the interview. Bring a planner or digital tool to discuss how you manage tasks and priorities. This will highlight your readiness to handle the fast-paced environment.
✨Ask Smart Questions
Prepare thoughtful questions about the sales support processes at Air China. Inquire about how they measure success in this role or what challenges the team currently faces. This shows your genuine interest and helps you understand if the company is the right fit for you.