At a Glance
- Tasks: Provide hands-on IT support and resolve technical issues for our global team.
- Company: Join a dynamic company with a supportive culture and innovative projects.
- Benefits: Enjoy 22 days holiday, free meals, gym access, and private healthcare.
- Other info: Great career growth opportunities and a fun workplace environment.
- Why this job: Make a real difference by helping colleagues and enhancing their tech experience.
- Qualifications: 3+ years in IT support with strong communication and troubleshooting skills.
The predicted salary is between 35000 - 45000 € per year.
We are seeking a dedicated IT Support Engineer to join our team to help maintain our company's infrastructure, resolve technical issues and provide support to our employees both locally and globally. This is a hands-on role where support is often provided face-to-face and over the telephone in the workplace which requires a calm, professional, and sensitive approach.
- Provide telephone and email support for internal users
- Microsoft365 User Administration
- Starters / Movers / Leavers Process
- Backup administration and testing
- Ensure that all problems are accurately logged within Helpdesk system, resolved promptly and efficiently or escalated where appropriate
- Document new and update existing IT procedures
- Assist with projects of all sizes including technology infrastructure and software projects
- Overall management and responsibility for the efficient handling of support requests
- The ability to conduct and participate in client meetings / system demonstrations
- Remote support for clients regardless of location
- Software installation, desktop imaging, software inventory and monitoring
- Configuration and installation of physical and virtual servers
- Administration and configuration of Cisco Networking devices (Switches / Firewalls)
Qualifications:
- A minimum of 3 years' experience providing 2nd and 3rd line IT support
- A professional approach with excellent communication and interpersonal skills
- Strong experience installing, supporting, and troubleshooting:
- Windows 11
- Microsoft 365 and Exchange
- Active Directory
- Networking technologies including DNS, DHCP, and TCP/IP
- VMware and Hyper-V
- Remote access tools
- Mobile device configuration and support (iPhone/iPad)
- The ability to work effectively under pressure while maintaining a positive, customer-focused attitude
- The ability to accurately understand and interpret customer requirements
- Excellent time management skills with the ability to prioritise and manage workloads independently
Additional Information:
- 22 days holiday (increasing to 25 days after 1 year of service and with length of service)
- Free onsite gym
- Free breakfast and lunches in our onsite canteen 'The Hangar'
- Cycle to work scheme
- Private healthcare and pension
- 2 giving back charitable days per annum
IT Support Engineer in London employer: Air Charter Service
Join a dynamic and supportive team as an IT Support Engineer, where your contributions are valued and recognised. With a strong emphasis on employee well-being, we offer generous benefits including 22 days of holiday, free meals, and a private healthcare plan, all within a vibrant workplace culture that encourages professional growth and collaboration. Located in a modern facility, you will have the opportunity to work closely with colleagues both locally and globally, making a meaningful impact in a role that combines technical expertise with customer service excellence.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend meetups, and join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research common IT support scenarios and practice your responses. We recommend role-playing with a friend to get comfortable explaining your troubleshooting process.
✨Tip Number 3
Show off your skills! If you have a portfolio of projects or a GitHub account, make sure to highlight it during interviews. Demonstrating your hands-on experience can really set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace IT Support Engineer in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Engineer role. Highlight your experience with Microsoft 365, Active Directory, and any relevant networking technologies. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your previous experiences have prepared you for this role. Keep it professional but let your personality come through!
Showcase Problem-Solving Skills:In your application, give examples of how you've resolved technical issues in the past. We love seeing candidates who can think on their feet and handle challenges calmly and efficiently, just like we do at StudySmarter.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Air Charter Service
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Windows 11, Microsoft 365, and networking technologies. Be ready to discuss your experience with troubleshooting and support, as well as any specific projects you've worked on that relate to the job.
✨Showcase Your Communication Skills
Since this role involves face-to-face and telephone support, practice explaining technical concepts in simple terms. Think of examples where you've successfully communicated with non-technical users, as this will demonstrate your ability to connect with colleagues effectively.
✨Prepare for Scenario Questions
Expect questions that put you in real-life support situations. Prepare to discuss how you would handle specific technical issues or customer interactions. Use the STAR method (Situation, Task, Action, Result) to structure your answers and show how you’ve resolved problems in the past.
✨Demonstrate Your Team Spirit
This role requires collaboration with various teams, so be ready to talk about your experience working in a team environment. Share examples of how you've contributed to team projects or supported colleagues, highlighting your positive, customer-focused attitude.
