At a Glance
- Tasks: Manage company flats and hotel bookings, ensuring a top-notch experience for visitors.
- Company: Join the largest charter brokerage in the world with a vibrant team culture.
- Benefits: Enjoy a competitive salary, free meals, gym access, and generous leave.
- Other info: Flexible hours and opportunities for career growth in a dynamic environment.
- Why this job: Make a lasting impression on new colleagues while developing your project management skills.
- Qualifications: Customer service experience and strong organisational skills are essential.
The predicted salary is between 35000 - 35000 £ per year.
Established in 1990 in the basement of our chairman’s home, Air Charter Service remains the largest charter brokerage in the world with over 700 employees across 40+ offices globally. Our head office, based in Surbiton, has over 250 employees and hosts numerous visitors every year. Due to continued growth, we are looking for a Facilities & Travel assistant to oversee company flats and hotel bookings.
First impressions count, especially for new employees visiting our London head office for the first time. This role is all about ensuring they experience the very best of first impressions, making sure their welcome to ACS (and often the UK) is of such high quality that it engenders the most positive of first impressions of ACS, ACS London, and of the UK.
Assisting the London facilities team, the main duties of this role are to:
- Manage all aspects of the company flats, undertaking flat checks, cleaning audits, and reporting.
- Handle all areas of booking people into the flats and overspill into local hotels when needed.
- Communicate extensively with the ACS training department.
- Meet and greet visiting ACS colleagues occupying the company flats to ensure the smoothest possible arrival experience (out of hours and early evenings, weekends required).
- Show colleagues around the flats and demonstrate the functions (washing machines, cooker, etc.).
- Provide occasional out-of-hours emergency support for ACS colleagues occupying the company flats.
- Oversee London flat projects including changes, refurbishments, and upgrading projects.
- Assist the wider facilities team with new process development and integration.
- Assist with on-site property management tasks and contractor access on behalf of the landlord.
- Monitor external contractors’ performance and ongoing expenditure costs/savings for the flats.
- Develop and present new ideas to management to make improvements to flats and user experience.
- Maintain a good relationship with local hotels to ensure ACS receives the best prices and manage bookings when needed.
Qualifications:
- Experience in a customer-facing role is essential - Hospitality background desired.
- Excellent level of customer service with an above and beyond attitude.
- Previous experience working with suppliers, contract management, and tendering.
- Excellent organisation and project management skills with a keen eye for detail.
- MUST be available to work flexible hours including weekends, early mornings, and evenings (time back in lieu received).
- Must live locally to the Kingston Upon-Thames area.
- The ability to manage multiple complex projects concurrently within tight deadlines.
- Proactive, motivated, and driven.
- Strong computer skills, including Word, PowerPoint, and Excel.
Additional Information:
- The starting salary for this position is £35,000pa.
- 22 days annual leave, increasing to 25 after 1 year’s service.
- Free breakfast and lunch in our onsite canteen “The Hangar”.
- Free onsite gym with weekly classes.
- 2x Giving back, charitable days a year.
- Private healthcare and pension.
DIVERSITY & INCLUSION: Here at ACS we're passionate about bringing people together to create a truly inclusive environment that promotes and values diversity across our global network of offices.
Facilities & Travel Assistant in London employer: Air Charter Service
Air Charter Service is an exceptional employer that prioritises employee well-being and professional growth, offering a dynamic work culture where innovation thrives. Located in a vibrant environment, employees benefit from onsite meals, private healthcare, and opportunities for continuous development, making it a rewarding place to advance your career in digital transformation.
StudySmarter Expert Advice🤫
We think this is how you could land Facilities & Travel Assistant in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Air Charter Service. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Air Charter Service
Don't be shy about reaching out to Air Charter Service directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Facilities & Travel Assistant in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Air Charter Service and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Air Charter Service
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
