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- Tasks: Engage with clients to gather feedback and enhance their experience with our services.
- Company: Join a dynamic team at Air Charter Service in London, focused on client satisfaction.
- Benefits: Enjoy 22 days holiday, free meals, gym access, and private healthcare.
- Why this job: Make a real impact by building relationships and improving client retention.
- Qualifications: Fluent in German and English, with strong customer service skills.
- Other info: Experience a fun workplace with regular social events and a commitment to diversity.
The predicted salary is between 36000 - 60000 £ per year.
Air Charter Service are searching for a passionate Client Retention Consultant to join our Client Experience department in our London HQ. Working alongside the team, you will be responsible for liaising with clients via phone call and email to gather vital feedback on the service and experience that was provided by our Charter Consultants.
Responsibilities
- Work across all three charter departments; pass client feedback to the consultants and work with them to ensure that clients return to book with ACS again.
- Pass client feedback to the charter consultants and collaborate to enhance their services and client experience.
- Contact clients post flight to gather their feedback.
- Respond professionally to objections or negative feedback.
- Build meaningful relationships with both Sales and Non-Sales departments.
- Work toward consistently hitting after‑sales call targets to drive increased client retention.
- Complete requested data projects using inhouse reports and systems.
Qualifications
- Fluent in business level German and English is essential.
- High level of customer service experience, ideally within a luxury environment.
- Strong desire to exceed targets.
- Outstanding written and verbal communication.
- Resilient and able to handle client feedback.
- Flexible with the ability to take client calls outside of scheduled working hours.
Additional Information
- 22 days holiday per year (increasing to 25 after 1 year service) and with length of service.
- Free breakfasts and lunches in our onsite canteen "The Hangar".
- Onsite gym with free weekly classes.
- Private healthcare and pension.
- Cycle to work scheme.
- 2x charitable "giving back" days.
- Continued professional development.
- A friendly, fun and exciting environment enhanced with regular company-funded social events such as socials and seasonal parties.
Diversity and Inclusion
Here at ACS we’re passionate about bringing people together to create a truly inclusive environment that promotes and values diversity across our global network of offices.
Client Retention Consultant - German Speaking in London employer: Air Charter Service
Contact Detail:
Air Charter Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Retention Consultant - German Speaking in London
✨Tip Number 1
Get to know the company inside out! Research Air Charter Service, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for their mission.
✨Tip Number 2
Practice your communication skills! Since you'll be liaising with clients in both German and English, make sure you're comfortable switching between the two languages. Role-play with a friend or use our resources to sharpen those skills.
✨Tip Number 3
Be ready to handle feedback like a pro! Think of examples from your past where you've turned negative feedback into a positive outcome. This will show that you're resilient and can build strong relationships, which is key for this role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Client Retention Consultant - German Speaking in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through. We want to see that you’re genuinely excited about the opportunity to work as a Client Retention Consultant and how you can contribute to our team.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in customer service, especially in luxury environments. We love seeing how your skills align with what we’re looking for!
Be Professional Yet Personable: While it’s important to maintain professionalism in your written application, don’t be afraid to let your personality come through. We value outstanding communication, so show us how you can connect with clients through your writing.
Apply Through Our Website: For the best chance of success, make sure to submit your application through our website. This way, we can easily track your application and get back to you quicker. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Air Charter Service
✨Know Your Client Experience
Familiarise yourself with the client experience process at Air Charter Service. Understand how they gather feedback and what their key values are. This will help you demonstrate your passion for enhancing client relationships during the interview.
✨Brush Up on Your Language Skills
Since this role requires fluency in both German and English, practice speaking and writing in both languages. Prepare to showcase your communication skills by discussing past experiences where you successfully handled client feedback or objections.
✨Showcase Your Customer Service Expertise
Be ready to share specific examples from your previous roles that highlight your customer service experience, especially in luxury environments. Think about times when you exceeded targets or turned negative feedback into positive outcomes.
✨Demonstrate Resilience and Flexibility
Prepare to discuss how you've managed challenging situations in the past. Highlight your ability to handle client feedback professionally and your willingness to adapt to different working hours to meet client needs.
