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- Tasks: Collaborate with consultants to enhance customer services and gather feedback post-flight.
- Company: Dynamic company focused on client retention in the luxury travel sector.
- Benefits: 22 days holiday, free meals, fitness classes, and private health insurance.
- Why this job: Join a vibrant team and make a real difference in customer experiences.
- Qualifications: Fluent in German and English with strong customer service experience.
- Other info: Enjoy a friendly work environment with regular events and opportunities for growth.
The predicted salary is between 36000 - 60000 £ per year.
In Zusammenarbeit mit allen drei Charter-Abteilungen sind Sie dafür zuständig, Kundenfeedback an die zuständigen Consultants weiterzugeben und gemeinsam mit ihnen sicherzustellen, dass Kunden erneut bei ACS buchen. Zu Ihren Aufgaben gehören unter anderem:
- Enge Zusammenarbeit mit Charter Consultants zur Entwicklung maßgeschneiderter Ideen zur Verbesserung und Aufwertung ihrer Services
- Kontaktaufnahme mit Kunden nach dem Flug zur Einholung von Feedback
- Professioneller Umgang mit Einwänden oder negativem Feedback
- Aufbau und Pflege nachhaltiger Beziehungen zu Vertriebs- und Nicht-Vertriebsabteilungen
- Konsequentes Arbeiten auf die Erreichung von After-Sales-Call-Zielen zur Steigerung der Kundenbindung
- Durchführung angeforderter Datenprojekte mithilfe interner Reports und Systeme
Qualifikationen
- Verhandlungssichere Deutsch- und Englischkenntnisse (zwingend erforderlich)
- Umfangreiche Erfahrung im Kundenservice, idealerweise im Luxus- oder Premiumsegment
- Starker Leistungswille und Motivation, Zielvorgaben zu übertreffen
- Hervorragende schriftliche und mündliche Kommunikationsfähigkeiten
- Belastbarkeit sowie souveräner Umgang mit Kundenfeedback
- Flexibilität und Bereitschaft, gelegentlich Anrufe außerhalb der regulären Arbeitszeiten entgegenzunehmen
Zusätzliche Informationen
- 22 Urlaubstage pro Jahr (25 Tage nach einem Jahr Betriebszugehörigkeit, weitere Steigerung je nach Betriebszugehörigkeit)
- Kostenlose Frühstücks- und Mittagsverpflegung in unserer hauseigenen Kantine „The Hangar“
- Firmeneigenes Fitnessstudio mit kostenlosen wöchentlichen Kursen
- Private Krankenversicherung und betriebliche Altersvorsorge
- Fahrrad-Leasing-Programm
- Zwei bezahlte Tage pro Jahr für wohltätiges Engagement („Giving Back Days“)
- Kontinuierliche Weiterbildung und berufliche Entwicklung
- Ein freundliches, dynamisches und spannendes Arbeitsumfeld mit regelmäßig organisierten Firmenevents, Socials und saisonalen Feiern
Client Retention Consultant – Deutschsprachig in London employer: Air Charter Service
Contact Detail:
Air Charter Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Retention Consultant – Deutschsprachig in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at ACS or similar companies. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by practising common questions and scenarios related to client retention. Think about how you would handle customer feedback and objections – it’s all about showing your problem-solving skills!
✨Tip Number 3
Show off your language skills! Since this role requires fluency in German and English, be ready to demonstrate your proficiency during the interview. Maybe even throw in a few phrases to impress them!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Client Retention Consultant – Deutschsprachig in London
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for the role and what makes you unique.
Tailor Your Application: Make sure to customise your application for the Client Retention Consultant position. Highlight your relevant experience in customer service and how it aligns with our goals at StudySmarter. This shows us you’re genuinely interested!
Showcase Your Skills: Don’t forget to emphasise your communication skills and ability to handle feedback professionally. We love candidates who can demonstrate their strengths clearly, especially in a role that involves client interaction.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Air Charter Service
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills, especially in the luxury or premium segment. Be ready to share specific examples of how you've handled feedback and objections in the past. This will show that you understand the importance of client retention.
✨Show Off Your Language Skills
Since this role requires fluent German and English, practice speaking both languages before the interview. You might be asked to switch between them, so being comfortable will demonstrate your proficiency and confidence.
✨Prepare for Feedback Scenarios
Think about how you would handle negative feedback from clients. Prepare a few scenarios where you turned a negative experience into a positive one. This will highlight your resilience and ability to build sustainable relationships.
✨Get Familiar with the Company Culture
Research the company’s values and culture. Understanding their approach to client retention and after-sales service will help you align your answers with what they’re looking for. Plus, it shows genuine interest in the role!
