At a Glance
- Tasks: Provide hands-on IT support and resolve technical issues for our global team.
- Company: Join a dynamic company with a supportive culture and innovative projects.
- Benefits: Enjoy 22 days holiday, free meals, gym access, and private healthcare.
- Other info: Great career growth opportunities and a positive, customer-focused environment.
- Why this job: Make a real difference by helping colleagues and enhancing their tech experience.
- Qualifications: 3+ years in IT support with strong communication and troubleshooting skills.
The predicted salary is between 30000 - 40000 € per year.
We are seeking a dedicated IT Support Engineer to join our team to help maintain our company's infrastructure, resolve technical issues and provide support to our employees both locally and globally. This is a hands-on role where support is often provided face-to-face and over the telephone in the workplace which requires a calm, professional, and sensitive approach.
- Provide telephone and email support for internal users
- Microsoft365 User Administration
- Starters / Movers / Leavers Process
- Backup administration and testing
- Ensure that all problems are accurately logged within Helpdesk system, resolved promptly and efficiently or escalated where appropriate
- Document new and update existing IT procedures
- Assist with projects of all sizes including technology infrastructure and software projects
- Overall management and responsibility for the efficient handling of support requests
- The ability to conduct and participate in client meetings / system demonstrations
- Remote support for clients regardless of location
- Software installation, desktop imaging, software inventory and monitoring
- Configuration and installation of physical and virtual servers
- Administration and configuration of Cisco Networking devices (Switches / Firewalls)
Qualifications:
- A minimum of 3 years' experience providing 2nd and 3rd line IT support
- A professional approach with excellent communication and interpersonal skills
- Strong experience installing, supporting, and troubleshooting:
- Windows 11
- Microsoft 365 and Exchange
- Active Directory
- Networking technologies including DNS, DHCP, and TCP/IP
- VMware and Hyper-V
- Remote access tools
- Mobile device configuration and support (iPhone/iPad)
- The ability to work effectively under pressure while maintaining a positive, customer-focused attitude
- The ability to accurately understand and interpret customer requirements
- Excellent time management skills with the ability to prioritise and manage workloads independently
Additional Information:
- 22 days holiday (increasing to 25 days after 1 year of service and with length of service)
- Free onsite gym
- Free breakfast and lunches in our onsite canteen 'The Hangar'
- Cycle to work scheme
- Private healthcare and pension
- 2 giving back charitable days per annum
IT Support Engineer employer: Air Charter Service
Join a dynamic and supportive team as an IT Support Engineer, where your contributions are valued and recognised. With a strong emphasis on employee well-being, we offer a range of benefits including private healthcare, generous holiday allowances, and free meals, all within a vibrant work culture that encourages professional growth and collaboration. Located in a modern facility with an onsite gym and a commitment to community engagement, this is an excellent opportunity for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Get your networking game on! Reach out to current employees or alumni from your school who work in IT support. A friendly chat can give you insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for those tricky technical questions! Brush up on your troubleshooting skills and be ready to demonstrate your knowledge of Windows 11, Microsoft 365, and networking technologies during interviews. We want to see how you think on your feet!
✨Tip Number 3
Show off your soft skills! Remember, this role is all about communication and customer service. Practice explaining complex tech concepts in simple terms, so you can impress us with your ability to connect with users.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Engineer role. Highlight your experience with Microsoft 365, Active Directory, and any relevant networking technologies. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Keep it professional but let your personality show through.
Showcase Problem-Solving Skills:In your application, give examples of how you've resolved technical issues in the past. We love seeing candidates who can think on their feet and handle challenges with a calm, customer-focused attitude.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Air Charter Service
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 11, Microsoft 365, and networking technologies like DNS and DHCP. Be ready to discuss your hands-on experience with these tools, as well as any troubleshooting scenarios you've faced.
✨Showcase Your Communication Skills
Since this role involves face-to-face and telephone support, practice explaining technical concepts in simple terms. Think about examples where you've successfully communicated with non-technical users and how you resolved their issues.
✨Prepare for Real-World Scenarios
Expect to be asked about specific situations you've encountered in previous roles. Prepare a few STAR (Situation, Task, Action, Result) stories that highlight your problem-solving skills and ability to work under pressure.
✨Demonstrate Your Customer Focus
This position requires a calm and professional approach. Be ready to discuss how you prioritise customer needs and manage workloads effectively. Share examples of how you've gone above and beyond to ensure user satisfaction.
