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- Tasks: Lead the CRM team, manage customer data, and oversee email and print marketing.
- Company: Join a dynamic company that transports everything from celebrities to priceless art.
- Benefits: Enjoy free meals, 22 days of holiday, and a creative work environment.
- Why this job: Be part of a passionate team and make a real impact on customer relationships.
- Qualifications: 5+ years in senior CRM roles, strong analytical skills, and team management experience.
- Other info: This is a Fixed Term Contract for up to 12 months with a focus on diversity and inclusion.
The predicted salary is between 43200 - 72000 £ per year.
We’ve flown everyone, and everything, from red-carpet stars to red ketchup sachets, and priceless art to Premier League football teams. Whether it’s private jets, commercial aircraft or cargo, as Head of CRM you’ll get to work across the lot.
We’re offering an opportunity to be part of a hardworking, creative and passionate team, based in our Surbiton Head office for up to 12 months on a Fixed Term Contract . We’re looking for someone that’s passionate about CRM, who is highly motivated and has excellent attention to detail.
Job Description
As Head of the CRM Team, you will be responsible for developing and implementing strategies to build and maintain customer relationships. From managing customer data, leading the email marketing team, overseeing print marketing and branded promotional material, and analysing key performance metrics, you will ensure all CRM operations run smoothly and effectively. Duties will include but are not limited to:
- Directly manage a team of 3, plus you’ll support our international regional marketing managers with their CRM campaigns.
- You’ll be the go-to person on CRM, liaising with cross-functional teams (sales, marketing, data) to advise on best practice, strategy, and to ensure a consistent customer experience.
- Oversee the email marketing team, ensuring the email marketing schedule is accurately delivered for all divisions and across 30+ global offices, and all campaigns are optimised and tailored to regional requirements.
- Oversee marketing automations, ensuring these are optimised and running effectively.
- Oversee print marketing, ensuring effective delivery of the strategy for global print collateral, brochure production and branded promotional materials.
- Working closely with our campaigns/product team, ensuring we support multi-channel campaigns across CRM channels.
- You’ll manage our Salesforce relationship, managing contracts and leveraging the platform’s capabilities to enhance customer experience.
- Working closely with our third-party Salesforce Partner Agency to implement new strategies and provide Salesforce support services.
- Analysing customer data, identifying trends and opportunities, and present back to internal stakeholders.
- You’ll define and monitor key performance metrics, ensuring the CRM program is optimised and consistent.
- You’ll manage and review annual CRM budgets.
Qualifications
- Minimum of 5 years’ experience in CRM at a senior level – Essential
- In-depth knowledge of CRM systems and best practices (Salesforce knowledge a bonus)
- Experience managing a team
- Experience managing customer data and data segmentation
- Strategic and analytical thinker, with an understanding of data-driven decision making
- Excellent attention to detail, with an eye for creativity and engaging copywriting
- Excellent communication and interpersonal skills
- Positive and energetic
Additional Information
- Fixed Term Contract – Up to 12 months
- Free breakfast, lunch and snacks in our onsite canteen “The Hangar”
- 22 days holiday per year which increase with length of service
DIVERSITY & INCLUSION: Air Charter Service Inc. is proud to be an Equal Opportunity and Affirmative Action employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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Head of CRM - Upto 12 month FTC employer: Air Charter Service
Contact Detail:
Air Charter Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of CRM - Upto 12 month FTC
✨Tip Number 1
Familiarize yourself with the latest trends in CRM and customer engagement strategies. This will not only help you understand the role better but also allow you to discuss innovative ideas during your interview.
✨Tip Number 2
Network with professionals in the CRM field, especially those who have experience with Salesforce. Engaging with others can provide insights into best practices and may even lead to referrals.
✨Tip Number 3
Prepare to showcase your analytical skills by gathering examples of how you've used data to drive CRM strategies in the past. Being able to discuss specific metrics and outcomes will demonstrate your expertise.
✨Tip Number 4
Highlight your leadership experience and ability to manage teams effectively. Be ready to share examples of how you've motivated your team and collaborated with cross-functional departments to achieve CRM goals.
We think you need these skills to ace Head of CRM - Upto 12 month FTC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in CRM, especially any leadership roles and your familiarity with Salesforce. Use specific examples that demonstrate your strategic thinking and analytical skills.
Craft a Compelling Cover Letter: In your cover letter, express your passion for CRM and detail how your previous experiences align with the responsibilities of the Head of CRM role. Mention your attention to detail and creativity in copywriting.
Showcase Team Management Experience: Emphasize your experience managing teams and collaborating with cross-functional departments. Provide examples of how you have successfully led projects or campaigns in the past.
Highlight Data-Driven Achievements: Include specific metrics or results from your previous roles that showcase your ability to analyze customer data and drive successful CRM strategies. This will demonstrate your analytical mindset and effectiveness in optimizing CRM programs.
How to prepare for a job interview at Air Charter Service
✨Show Your Passion for CRM
Make sure to express your enthusiasm for customer relationship management during the interview. Share specific examples of how you've successfully implemented CRM strategies in the past and how they benefited your previous employers.
✨Demonstrate Leadership Skills
As you'll be managing a team, it's crucial to highlight your leadership experience. Discuss your approach to team management, how you motivate your team, and any successful projects you've led that involved collaboration across different departments.
✨Prepare for Data-Driven Discussions
Since the role involves analyzing customer data and identifying trends, be ready to discuss your experience with data analysis. Bring examples of how you've used data to drive decisions and improve CRM strategies, and be prepared to talk about key performance metrics you've monitored.
✨Familiarize Yourself with Salesforce
Given the emphasis on Salesforce in the job description, make sure you have a solid understanding of the platform. If possible, share any relevant experiences you've had with Salesforce or similar CRM systems, and be ready to discuss how you would leverage its capabilities to enhance customer experience.
