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- Tasks: Engage with clients to gather feedback and enhance their experience with our services.
- Company: Join a dynamic team at Air Charter Service in London, focused on client satisfaction.
- Benefits: Enjoy 22 days holiday, free meals, gym access, and private healthcare.
- Why this job: Make a real impact by improving client retention and building lasting relationships.
- Qualifications: Fluent in German and English, with strong customer service skills.
- Other info: Experience a fun, inclusive workplace with regular social events and professional development opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Air Charter Service are searching for a passionate Client Retention Consultant to join our Client Experience department in our London HQ. Working alongside the team, you will be responsible for liaising with clients via phone call and email to gather vital feedback on the service and experience that was provided by our Charter Consultants.
Responsibilities
- Work across all three charter departments; pass client feedback to the consultants and work with them to ensure that clients return to book with ACS again.
- Contact clients post flight to gather their feedback.
- Respond professionally to objections or negative feedback.
- Build meaningful relationships with both Sales and Non-Sales departments.
- Work toward consistently hitting after‑sales call targets to drive increased client retention.
- Complete requested data projects using inhouse reports and systems.
Qualifications
- Fluent in business level German and English is essential.
- High level of customer service experience, ideally within a luxury environment.
- Strong desire to exceed targets.
- Outstanding written and verbal communication.
- Resilient and able to handle client feedback.
- Flexible with the ability to take client calls outside of scheduled working hours.
Additional Information
- 22 days holiday per year (increasing to 25 after 1 year service) and with length of service.
- Free breakfasts and lunches in our onsite canteen "The Hangar".
- Onsite gym with free weekly classes.
- Private healthcare and pension.
- Cycle to work scheme.
- 2x charitable "giving back" days.
- Continued professional development.
- A friendly, fun and exciting environment enhanced with regular company-funded social events such as socials and seasonal parties.
Diversity and Inclusion
Here at ACS we’re passionate about bringing people together to create a truly inclusive environment that promotes and values diversity across our global network of offices.
Client Retention Consultant - German Speaking employer: Air Charter Service
Contact Detail:
Air Charter Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Retention Consultant - German Speaking
✨Tip Number 1
Get to know the company inside out! Research Air Charter Service, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for the role.
✨Tip Number 2
Practice your communication skills! Since you'll be liaising with clients in both German and English, make sure you're comfortable switching between the two languages. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Be ready to handle feedback like a pro! Think of examples from your past where you've turned negative feedback into a positive outcome. This will show that you're resilient and can build strong relationships, which is key for this role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the ACS team and ready to contribute to their exciting environment.
We think you need these skills to ace Client Retention Consultant - German Speaking
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see why you're excited about becoming a Client Retention Consultant and how you can contribute to our team.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in customer service, especially in luxury environments. We love seeing how your skills align with what we’re looking for!
Be Professional Yet Personable: Since you'll be dealing with clients, it's important to strike the right balance in your written communication. Keep it professional but don’t be afraid to let your personality come through – we value authenticity!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Air Charter Service
✨Know Your Client Retention Strategies
Before the interview, brush up on effective client retention strategies. Be ready to discuss how you would gather and utilise client feedback to enhance their experience. This shows your understanding of the role and your proactive approach.
✨Showcase Your Language Skills
Since fluency in German and English is essential, prepare to demonstrate your language skills during the interview. Practice common phrases or scenarios you might encounter in both languages to show your confidence and proficiency.
✨Prepare for Feedback Scenarios
Think about how you would handle negative feedback from clients. Prepare examples from your past experiences where you successfully turned a negative situation into a positive outcome. This will highlight your resilience and customer service skills.
✨Familiarise Yourself with ACS Culture
Research Air Charter Service's values and culture. Be ready to discuss how you align with their commitment to diversity and inclusion, as well as your enthusiasm for contributing to a fun and exciting work environment.
