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For Companies At a Glance
- Tasks: Collaborate with consultants to enhance customer services and gather feedback post-flight.
- Company: Dynamic company focused on client retention in the luxury travel sector.
- Benefits: 22 vacation days, free meals, fitness classes, and private health insurance.
- Why this job: Join a vibrant team and make a real difference in customer experiences.
- Qualifications: Fluent in German and English with strong customer service experience.
- Other info: Enjoy a friendly work environment with regular events and opportunities for growth.
The predicted salary is between 36000 - 60000 £ per year.
In Zusammenarbeit mit allen drei Charter-Abteilungen sind Sie dafür zuständig, Kundenfeedback an die zuständigen Consultants weiterzugeben und gemeinsam mit ihnen sicherzustellen, dass Kunden erneut bei ACS buchen. Zu Ihren Aufgaben gehören unter anderem:
- Enge Zusammenarbeit mit Charter Consultants zur Entwicklung maßgeschneiderter Ideen zur Verbesserung und Aufwertung ihrer Services
- Kontaktaufnahme mit Kunden nach dem Flug zur Einholung von Feedback
- Professioneller Umgang mit Einwänden oder negativem Feedback
- Aufbau und Pflege nachhaltiger Beziehungen zu Vertriebs- und Nicht-Vertriebsabteilungen
- Konsequentes Arbeiten auf die Erreichung von After-Sales-Call-Zielen zur Steigerung der Kundenbindung
- Durchführung angeforderter Datenprojekte mithilfe interner Reports und Systeme
Qualifikationen
- Verhandlungssichere Deutsch- und Englischkenntnisse (zwingend erforderlich)
- Umfangreiche Erfahrung im Kundenservice, idealerweise im Luxus- oder Premiumsegment
- Starker Leistungswille und Motivation, Zielvorgaben zu übertreffen
- Hervorragende schriftliche und mündliche Kommunikationsfähigkeiten
- Belastbarkeit sowie souveräner Umgang mit Kundenfeedback
- Flexibilität und Bereitschaft, gelegentlich Anrufe außerhalb der regulären Arbeitszeiten entgegenzunehmen
Zusätzliche Informationen
- 22 Urlaubstage pro Jahr (25 Tage nach einem Jahr Betriebszugehörigkeit, weitere Steigerung je nach Betriebszugehörigkeit)
- Kostenlose Frühstücks- und Mittagsverpflegung in unserer hauseigenen Kantine „The Hangar“
- Firmeneigenes Fitnessstudio mit kostenlosen wöchentlichen Kursen
- Private Krankenversicherung und betriebliche Altersvorsorge
- Fahrrad-Leasing-Programm
- Zwei bezahlte Tage pro Jahr für wohltätiges Engagement („Giving Back Days“)
- Kontinuierliche Weiterbildung und berufliche Entwicklung
- Ein freundliches, dynamisches und spannendes Arbeitsumfeld mit regelmäßig organisierten Firmenevents, Socials und saisonalen Feiern
Client Retention Consultant – Deutschsprachig employer: Air Charter Service
Contact Detail:
Air Charter Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Retention Consultant – Deutschsprachig
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their vibe.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will boost your confidence and help you articulate your thoughts clearly, especially when discussing how you handle customer feedback.
✨Tip Number 3
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions ready. This shows that you’re engaged and serious about the role, plus it gives you a chance to find out if the company is the right fit for you.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It keeps you on their radar and shows your enthusiasm for the position. Plus, it’s a great opportunity to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Client Retention Consultant – Deutschsprachig
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Retention Consultant role. Highlight your experience in customer service, especially in luxury or premium segments, and show how your skills align with our needs.
Show Off Your Language Skills: Since we need someone who’s fluent in both German and English, don’t forget to showcase your language proficiency. Use examples from your past experiences where you’ve successfully communicated in both languages.
Be Professional Yet Personable: When writing your application, strike a balance between professionalism and a friendly tone. We love candidates who can handle feedback gracefully while also building strong relationships with clients.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Air Charter Service
✨Know Your Stuff
Make sure you understand the role of a Client Retention Consultant inside out. Familiarise yourself with the company’s services and how they cater to clients, especially in the luxury segment. This will help you answer questions confidently and show that you're genuinely interested.
✨Prepare for Feedback Scenarios
Since handling customer feedback is a big part of the job, think of examples from your past experiences where you've successfully dealt with negative feedback or objections. Be ready to discuss how you turned those situations around and what you learned from them.
✨Showcase Your Communication Skills
As this role requires excellent communication in both German and English, practice articulating your thoughts clearly in both languages. You might even want to prepare a few key phrases or responses in German to demonstrate your fluency during the interview.
✨Demonstrate Your Flexibility
The job mentions occasional calls outside regular hours, so be prepared to discuss your availability and willingness to adapt. Share any relevant experiences where you’ve gone the extra mile for customers, as this will highlight your commitment to client retention.
