At a Glance
- Tasks: Provide top-notch customer service and manage air waybill data for Air Canada Cargo.
- Company: Join Air Canada, voted best airline in North America, and be part of a diverse team.
- Benefits: Enjoy competitive pay, inclusive culture, and opportunities for career growth.
- Other info: Diversity and inclusion are at our core; we welcome all applicants.
- Why this job: Make a real impact in the air cargo industry while connecting with customers worldwide.
- Qualifications: Experience in air cargo is a plus; strong communication skills are essential.
The predicted salary is between 28000 - 34000 £ per year.
Belonging to Air Canada means belonging to a Canadian symbol, Air Canada recently voted best airline in North America.
Take off your career by joining our innovative and diverse team at the forefront of passenger air transport.
Customer Service is the primary point of contact for all internal and external inquiries for Air Canada Cargo in the United Kingdom.
The department works closely with Cargo Sales and Capacity Control at headquarters to generate revenue at every opportunity, increasingly seeking new business opportunities for transit cargo in Canada.
The incumbent is responsible for all aspects of air waybill data entry, customs reporting, and compliance with customs regulations for all Air Canada and Air Canada Rouge flights departing from the United Kingdom and at stopovers such as Dubai and Casablanca.
In addition, the incumbent provides customer service for a significant and varied amount of inquiries related to Air Canada products and services, by phone, email, fax, and sometimes in person.
The Service also offers support in tracking and resolving anomalies, and also works to protect revenue related to closing all air waybills for import, on a daily basis.
Responsibilities
- Answer all internal and external customer inquiries, by all necessary means, constantly seeking ways to create revenue opportunities, while providing excellent customer service.
- Accurately and timely enter import and export data into Weblynx and other computer applications.
- Work closely with Cargo Sales to develop cargo transport opportunities, carefully planning the best use of our cargo capacity and route availability for all cargo products.
- Liaise with all general sales agents and ground service providers to maximize revenue.
- Perform general duties assigned to them relating to Air Canada's operations.
- Maintain their Heathrow Airport Limited (UK airport authority) airside pass, as needed.
- Ensure compliance with UAC online training.
Qualifications
- Experience in the air cargo industry, an asset.
- Experience with Weblynx, ABS, ETS, Microsoft Office suite, an asset.
- Civil Aviation Authority (CAA) and UK Department for Transport (DFT) security training.
- Employment Conditions
Candidates must be eligible to work in the country concerned at the time an offer of employment is made and are responsible for obtaining necessary work permits, visas, or other authorizations.
Proof of eligibility must be provided prior to the start date.
Language Requirements
Good oral and written skills with a high degree of accuracy in English.
Diversity and Inclusion
Air Canada is firmly committed to diversity and inclusion and aims to create a healthy, accessible, and rewarding workplace that values the unique contribution of our employees to the success of our company.
As an equal opportunity employer, we encourage the most diverse applications in order to build a diverse workforce representative of our customers and the communities where we live and offer our services.
Air Canada thanks all applicants for their interest, but only those selected for an interview will be contacted.
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Agent - Sales and Customer Service - Cargo in London employer: Air Canada
Air Canada is an excellent employer, offering a dynamic work environment at Heathrow where Licensed Aircraft Engineers can thrive. With competitive salaries, comprehensive benefits, and a strong commitment to employee development, including pathways to advance into Aircraft Maintenance Engineers, the company fosters a culture of growth and support. Additionally, the convenience of free perimeter parking enhances the overall employee experience, making it an attractive place for those seeking meaningful and rewarding careers in aviation.
StudySmarter Expert Advice🤫
We think this is how you could land Agent - Sales and Customer Service - Cargo in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Air Canada. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Air Canada before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Agent - Sales and Customer Service - Cargo in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Air Canada:Your cover letter is your chance to shine! Tell us why you want to work at Air Canada specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Air Canada!
How to prepare for a job interview at Air Canada
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
