Cargo Operations Support Coordinator

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. The position is responsible for effective administrative support of the daily Cargo operation at LHR through proactive workforce planning, employee administration, and adherence to safety, security, and operational standards. This role ensures that staffing resources, scheduling, and employee movements align with operational demands while maintaining strong collaboration with HR and the management team. The position plays a key role in collating data on employee performance and attendance, coordinating training and return to work processes, and ensuring compliance with regulatory and company requirements. By anticipating operational challenges and supporting a safe and efficient work environment, the role contributes directly to the delivery of reliable Cargo operations and a positive employee experience.

Responsibilities

• Develop daily staffing rosters to support operational needs, including executing and adjusting daily operational plans in alignment with the Operations Support Manager.
• Contribute to short- and medium-term operational planning and implementation.
• Coordinate long term absences to ensure operational staffing levels remain adequate.
• Coordinate vacation levels and associated backfill requirements.
• Review ADP functions, including vacation approvals, allowances, scheduling, and necessary adjustments or authorisations, escalating when appropriate.
• Monitor time off implications related to shift cycle changes and assignments, ensuring accurate ADP Workforce Manager notifications.
• Communicate roster and schedule updates directly to employees.
• Deliver forward looking staffing plans that respond to operational changes while meeting headcount targets and considering costs.
• Monitor and coordinate Vacation Relief (VR) coverage as necessary.
• Process Vacation priority form submissions and confirm approvals accordingly.
• Develop and execute training schedule to ensure all unionised employees meet mandatory and regulatory training requirements.
• Monitor employee attendance and escalate concerns to the appropriate manager when thresholds in the Company Absence and Sickness Policy are exceeded.
• Assist in scheduling return to work interviews.
• Liaise with Operations Support Manager and/or Human Resources regarding specific Occupational Health referrals and related follow up actions.
• Coordinate with appropriate department on rehabilitation assignments and return to work arrangements.
• Track and coordinate staff hiring, internal movements, and changes to employee status.
• Support end to end recruitment activities for LHR Cargo.
• Ensure safety and security risks are identified, addressed, and escalated appropriately.
• Support Air Canada station audits and ensure compliance with IOSA, SMS, and other regulatory standards.
• Support Management in delivering safety, security, and customer service initiatives.
• Identify safety, security, service, or operational issues and collaborate with the branch Safety team to resolve them while maintaining a strong safety focus.
• Oversee and coordinate the administration of service awards for Cargo operations at LHR.
• Other administrative functions as required.

Qualifications

• Commitment to employee engagement.
• High energy with solid planning skills.
• Proven time management.
• Ability to establish work priorities and perform while under tight deadlines.
• Demonstrated strong interpersonal skills.
• Excellent communication skills, verbal and written.
• Advanced knowledge of MS Office.
• Experience in ADP Workforce Manager an asset.
• Ability to work under pressure, meet deadlines and adapt to changing conditions.
• Proven ability to work independently or as part of a team.
• Must be a self-starter and be able to work under minimal supervision.
• Experience working in a unionized environment an asset.
• Compliance with standards of IOSA, SMS and other applicable authorities.
• Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.

Conditions Of Employment

Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment. Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.

Linguistic Requirements

English, other languages considered an asset.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers and communities, in which we live and serve. Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.