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- Tasks: Handle customer enquiries and support cargo operations for Air Canada.
- Company: Join Air Canada, the best airline in North America, and be part of a vibrant team.
- Benefits: Diverse work environment with opportunities for growth and development.
- Why this job: Make a real impact in customer service while exploring the aviation industry.
- Qualifications: Previous cargo experience and familiarity with relevant software are a plus.
- Other info: Air Canada values diversity and inclusion, welcoming all applicants.
The predicted salary is between 30000 - 40000 £ per year.
Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
The Customer Service Unit is the main point of contact for all Customer enquiries – both Internal and External for Air Canada Cargo within the UK. The Department works closely with Cargo Sales and Capacity Control at Headquarters to generate revenue at every opportunity, increasingly looking for business opportunities for Cargo transiting Canada.
This role is responsible for all air waybill data capture, Customs reporting/compliance for all Air Canada and Air Canada Rouge flights departing the UK and stations such as Dubai and Casablanca. In addition, this role provides Customer Service for a wide and eclectic range of enquiries for all Air Canada products and services, via telephone, email, fax and occasionally face to face. The Department also provides tracing and discrepancy support and revenue protection work involving closing all Import air waybills on a daily basis.
Accountabilities (Responsibilities)- Action all Customer enquiries by any means from External and Internal Customers, at all times looking to create revenue opportunities whilst providing excellent Customer Service.
- Timely input of data to WebLynx and other PC based applications to exacting standards for both Import and Export functions.
- Work closely with Cargo Sales to develop Cargo opportunities, carefully planning the best utilisation of our Cargo capacity and route availability for all Cargo products.
- Liaise with all GSAs and GHAs to maximise revenue.
- General duties as assigned relative to Air Canada operations.
- Maintain Heathrow Airport Limited Airside ID pass as required.
- Ensure compliance with ACU online training.
- Previous Cargo experience an advantage.
- Experience of Weblynx, ABS, ETS, Microsoft Office suite would be an advantage.
- CAA / DFT Security trained.
Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment. Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.
Linguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates.
Diversity and InclusionAir Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
Cargo Customer Service Agent employer: Air Canada
Contact Detail:
Air Canada Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cargo Customer Service Agent
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Air Canada through LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and cargo operations. We recommend role-playing with a friend to get comfortable with your answers and show off your skills.
✨Tip Number 3
Show your passion for aviation and customer service during interviews. Share personal stories that highlight your experience and enthusiasm for the industry – it’ll make you stand out as a candidate who truly cares.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Air Canada team.
We think you need these skills to ace Cargo Customer Service Agent
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Cargo Customer Service Agent role. Highlight your relevant experience, especially in customer service and cargo operations, to show us why you're the perfect fit!
Show Off Your Skills: Don’t forget to mention any experience with WebLynx, ABS, or Microsoft Office. If you’ve got CAA/DFT Security training, let us know! We love seeing candidates who have the skills we need.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We want to see your personality shine through while still being professional!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way to ensure it gets into the right hands and helps us get to know you better!
How to prepare for a job interview at Air Canada
✨Know Your Cargo Basics
Before the interview, brush up on your knowledge of cargo operations and air waybill processes. Familiarise yourself with terms like Customs compliance and revenue protection, as these will likely come up during your chat.
✨Showcase Your Customer Service Skills
Prepare examples that highlight your customer service experience. Think about times when you went above and beyond to resolve an issue or create a positive experience for a customer, as this role is all about excellent service.
✨Familiarise Yourself with WebLynx
If you have experience with WebLynx or similar applications, be ready to discuss it. If not, do a bit of research to understand how it works and its importance in cargo operations, as this could set you apart from other candidates.
✨Emphasise Team Collaboration
This role involves working closely with various teams, so be prepared to talk about your teamwork experiences. Highlight how you've collaborated with others to achieve common goals, especially in a fast-paced environment.