At a Glance
- Tasks: Handle customer billing queries and ensure accurate shipment charges.
- Company: Join Air Canada, the best airline in North America, and be part of a vibrant team.
- Benefits: Diverse work environment with opportunities for growth and development.
- Other info: Air Canada values diversity and inclusion, welcoming all applicants.
- Why this job: Make an impact in the aviation industry while developing your skills.
- Qualifications: Previous cargo experience is a plus; strong English communication skills required.
The predicted salary is between 37035 - 45265 £ per year.
Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America.
Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
The Cargo Accounts department is the main point of contact for all billing and accounts queries, from internal and external customers, for Air Canada Cargo within the UK.
The department works closely with the Customer Service department to ensure that all customer shipments are billed efficiently and accurately.
When dealing with customer billing queries this role will require some investigative skills to ascertain the legitimacy of claims.
Responsibilities
- Action and record all customer enquiries received from external and internal customers
- Verify that daily Airway Bill charges are correct for Import, Export & Irish shipments
- Work closely with the Customer Service Unit to eradicate billing errors
- Contact customers to confirm and reject adjustment requests. Prepare Cargo adjustment as necessary using Word & Excel
- Prepare Cargo Accounts Settlement System (CASS) adjustments when required and arrange for the input of data into the Cargo accounting system (CITRIX)
- Prepare Cargo documentation for uploading to the Air Canada Cargo document management system (Odiss)
- Provide support and deputise for the Cargo Accounts Coordinator / Lead Accounts Clerk where required
- Verify daily CASS output from Citrix and prepare and raise CASS adjustments using Word & Excel
- Identify all charges from CASS reports relating to Import, Export & Irish shipments.
- General duties as assigned relative to Cargo Accounts
- Ensure compliance with Air Canada University online training
Qualifications
- Previous Cargo experience is an advantage.
- Applicants must have the permanent and unrestricted right to live and work in the United Kingdom.
- Experience of Weblynx, CITRIX and Microsoft Office suite would be an advantage.
- Df T Security trained.
- Conditions Of Employment
Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment.
Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.
- Linguistic Requirements
- Good English verbal and written skills
- Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees' unique contributions to our company's success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted
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Cargo Accounts Clerk employer: Air Canada
Air Canada is an excellent employer, offering a dynamic work environment at Heathrow where Licensed Aircraft Engineers can thrive. With competitive salaries, comprehensive benefits, and a strong commitment to employee development, including pathways to advance into Aircraft Maintenance Engineers, the company fosters a culture of growth and support. Additionally, the convenience of free perimeter parking enhances the overall employee experience, making it an attractive place for those seeking meaningful and rewarding careers in aviation.
StudySmarter Expert Advice🤫
We think this is how you could land Cargo Accounts Clerk
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Air Canada and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Air Canada!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Air Canada keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Cargo Accounts Clerk
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Air Canada:This is your chance to really connect with the team at Air Canada. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Air Canada
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Air Canada.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Air Canada that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Air Canada. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
