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- Tasks: Support our Income Generation teams and enhance supporter interactions.
- Company: Join the life-saving team at Air Ambulance Charity KSS.
- Benefits: Enjoy a supportive work environment with a focus on inclusion and diversity.
- Why this job: Make a real difference in people's lives while working with passionate experts.
- Qualifications: Strong communication skills and a passion for supporting charitable causes.
- Other info: Be part of a close-knit team dedicated to saving lives.
The predicted salary is between 25000 - 30000 £ per year.
We are Air Ambulance Charity Kent Surrey Sussex (KSS), and we fight every day to save lives. We are Team KSS, a close-knit team of dedicated, skilled, sector-leading experts with an incredible level of expertise. We are passionate about what we do which drives us to always deliver our very best. We’re driven by our purpose of saving lives and ensuring the best possible outcomes for our patients. Last year alone we responded to over 3,100 incidents. We are fearless and tireless in fighting to save every life. Our charity headquarters and forward operating base are located at Rochester Airport, with our aircraft hangar maintained at Redhill Aerodrome. When the call comes, we can reach any part of Kent, Surrey or Sussex in under 30 minutes.
Main Purpose of Role: The main purpose of the role is to provide key support to Income Generation teams in delivering consistently gratifying interactions between KSS and its supporters, and championing our external-facing supporter service standards.
Inclusion and Diversity: KSS is committed to creating an equal, diverse and truly inclusive culture where everyone feels welcome and able to be their authentic selves. We believe that everyone has the right to live without fear or prejudice, and be treated fairly, and with respect and dignity regardless of race, age, gender, disability, sexual orientation, social class, religion and belief.
Supporter Experience Officer employer: Air Ambulance Charity Kent Surrey Sussex
Contact Detail:
Air Ambulance Charity Kent Surrey Sussex Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supporter Experience Officer
✨Tip Number 1
Network like a pro! Reach out to people in the charity sector, especially those connected to Air Ambulance Charity KSS. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Show your passion! When you get the chance to speak with someone from KSS, let your enthusiasm for saving lives shine through. Share why you care about their mission and how you can contribute to their goals.
✨Tip Number 3
Prepare for the interview by researching KSS's recent projects and achievements. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining Team KSS and supporting their incredible work.
We think you need these skills to ace Supporter Experience Officer
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for saving lives shine through. We want to see how much you care about making a difference and supporting our mission at KSS.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. We love seeing how your background aligns with the role of Supporter Experience Officer and how you can contribute to our team.
Be Authentic: Don’t be afraid to show your true self in your application. We value authenticity and want to know who you are beyond your qualifications. Share your story and what drives you!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Air Ambulance Charity Kent Surrey Sussex
✨Know Your Purpose
Before the interview, take some time to understand KSS's mission and values. Familiarise yourself with their commitment to saving lives and how your role as a Supporter Experience Officer fits into that purpose. This will help you convey genuine passion during the interview.
✨Showcase Your People Skills
As this role involves interacting with supporters, be prepared to discuss your experience in customer service or community engagement. Think of specific examples where you've gone above and beyond to ensure a positive experience for others, and be ready to share those stories.
✨Emphasise Inclusivity
KSS values diversity and inclusion, so it's important to demonstrate your understanding of these principles. Be ready to talk about how you’ve contributed to creating inclusive environments in previous roles, and how you would champion these values in your work at KSS.
✨Ask Thoughtful Questions
Prepare a few insightful questions to ask your interviewers. This shows your interest in the role and the organisation. You might ask about their current initiatives in supporter engagement or how they measure success in supporter interactions. It’s a great way to show you’re thinking ahead!