At a Glance
- Tasks: Engage with supporters, respond to queries, and maintain records to enhance our charity's impact.
- Company: Join Air Ambulance Charity KSS, a passionate team dedicated to saving lives.
- Benefits: On-the-job training, ongoing support, and opportunities for career development.
- Other info: Inclusive culture welcoming applicants from all backgrounds and career stages.
- Why this job: Make a real difference in people's lives while building your skills in a supportive environment.
- Qualifications: Strong communication, organisation, and a proactive attitude; no direct experience needed.
The predicted salary is between 25000 - 30000 € per year.
We are Air Ambulance Charity Kent Surrey Sussex (KSS), and we fight every day to save lives. We are Team KSS, a close-knit team of dedicated, skilled, sector-leading experts with an incredible level of expertise. We are passionate about what we do which drives us to always deliver our very best. We’re driven by our purpose of saving lives and ensuring the best possible outcomes for our patients. Last year alone we responded to over 3,100 incidents. We are fearless and tireless in fighting to save every life.
Our charity headquarters and forward operating base are located at Rochester Airport, with our aircraft hangar maintained at Redhill Aerodrome. When the call comes, we can reach any part of Kent, Surrey or Sussex in under 30 minutes. We warmly welcome applications from people at all stages of their careers, including those who may be newer to the workplace, returning after a career break, or looking to transition into the charity sector later in their professional journey. You don’t need direct experience in a similar role to apply. If you bring strong transferable skills - such as organisation, communication, attention to detail, and a proactive approach - along with a genuine passion for supporting others, we would love to hear from you.
We are committed to helping you succeed and will provide on the job training, ongoing support, and opportunities to build your confidence and develop your career within the charity sector. If you are still unsure whether to apply – get in touch and we will tell you a bit more about the role and what it involves.
Main Purpose of Role: This role handles a variety of contact with our supporters, responding to calls and emails, thanking donations, handling queries and complaints, processing post, welcoming visitors, maintaining supporter records, and supporting other teams during especially busy periods, helping to ensure that our supporter service drives commitment to our charity and long-term value.
INCLUSION AND DIVERSITY: KSS is committed to creating an equal, diverse and truly inclusive culture where everyone feels welcome and able to be their authentic selves. We believe that everyone has the right to live without fear or prejudice, and be treated fairly, and with respect and dignity regardless of race, age, gender, disability, sexual orientation, social class, religion and belief.
We reserve the right to close the position early if the role is filled.
Supporter Experience Officer in Rochester employer: Air Ambulance Charity Kent Surrey Sussex
At Air Ambulance Charity Kent Surrey Sussex, we pride ourselves on being an exceptional employer dedicated to saving lives and supporting our community. Our inclusive work culture fosters personal and professional growth, offering comprehensive training and development opportunities for all employees, regardless of their career stage. Located at Rochester Airport, our dynamic team thrives in a passionate environment where every contribution is valued, making it a truly rewarding place to work.
Contact Detail:
Air Ambulance Charity Kent Surrey Sussex Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Supporter Experience Officer in Rochester
✨Tip Number 1
Get to know the charity! Research Air Ambulance Charity KSS and understand their mission. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer you, which can give you a leg up in the application process.
✨Tip Number 3
Prepare for the unexpected! Be ready to discuss how your transferable skills apply to the role. Think about examples from your past experiences that showcase your organisation, communication, and proactive approach.
✨Tip Number 4
Don’t hesitate to reach out! If you have questions about the role, contact the charity directly. It shows initiative and can help clarify any uncertainties before you apply through our website.
We think you need these skills to ace Supporter Experience Officer in Rochester
Some tips for your application 🫡
Show Your Passion:Let your enthusiasm for supporting others shine through in your application. We want to see that you genuinely care about making a difference, so share any relevant experiences or motivations that drive you to join Team KSS.
Highlight Transferable Skills:Even if you haven't worked in a similar role before, we value skills like organisation, communication, and attention to detail. Make sure to showcase these in your application, as they are key to succeeding as a Supporter Experience Officer.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us understand your strengths quickly!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way to ensure we receive your details and can get back to you promptly. Plus, it shows you're keen to be part of our mission!
How to prepare for a job interview at Air Ambulance Charity Kent Surrey Sussex
✨Know Your Why
Before the interview, take a moment to reflect on why you want to work for Air Ambulance Charity KSS. Understanding and articulating your passion for supporting others and saving lives will resonate with the interviewers. They’re looking for candidates who share their commitment to making a difference.
✨Showcase Transferable Skills
Even if you don’t have direct experience in a similar role, think about your past experiences and how they relate to the job. Highlight your organisation, communication, and attention to detail skills during the interview. Be ready to provide specific examples of how you've used these skills effectively in previous roles.
✨Prepare for Common Questions
Anticipate questions related to supporter engagement and handling queries or complaints. Practice your responses to demonstrate your proactive approach and problem-solving abilities. This will help you feel more confident and articulate during the actual interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
