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- Tasks: Support our Income Generation teams and enhance supporter interactions.
- Company: Join the passionate team at Air Ambulance Charity KSS, dedicated to saving lives.
- Benefits: Enjoy a supportive work environment with a focus on inclusion and diversity.
- Why this job: Make a real difference in people's lives while working with a skilled team.
- Qualifications: Strong communication skills and a passion for supporting charitable causes.
- Other info: Be part of a dynamic team that values authenticity and respect.
The predicted salary is between 25000 - 30000 £ per year.
We are Air Ambulance Charity Kent Surrey Sussex (KSS), and we fight every day to save lives. We are Team KSS, a close-knit team of dedicated, skilled, sector-leading experts with an incredible level of expertise. We are passionate about what we do which drives us to always deliver our very best. We’re driven by our purpose of saving lives and ensuring the best possible outcomes for our patients. Last year alone we responded to over 3,100 incidents. We are fearless and tireless in fighting to save every life. Our charity headquarters and forward operating base are located at Rochester Airport, with our aircraft hangar maintained at Redhill Aerodrome. When the call comes, we can reach any part of Kent, Surrey or Sussex in under 30 minutes.
Main Purpose of Role: The main purpose of the role is to provide key support to Income Generation teams in delivering consistently gratifying interactions between KSS and its supporters, and championing our external-facing supporter service standards.
Inclusion and Diversity: KSS is committed to creating an equal, diverse and truly inclusive culture where everyone feels welcome and able to be their authentic selves. We believe that everyone has the right to live without fear or prejudice, and be treated fairly, and with respect and dignity regardless of race, age, gender, disability, sexual orientation, social class, religion and belief.
We reserve the right to close the position early if the role is filled. Benefits package is correct at the time this advert was published.
Supporter Experience Officer in Kent employer: Air Ambulance Charity Kent Surrey Sussex
Contact Detail:
Air Ambulance Charity Kent Surrey Sussex Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supporter Experience Officer in Kent
✨Tip Number 1
Get to know KSS and our mission! Research our charity, understand our values, and be ready to share how your passion aligns with saving lives. This will show us that you're genuinely interested in being part of Team KSS.
✨Tip Number 2
Network like a pro! Connect with current or former KSS employees on LinkedIn. Ask them about their experiences and get insider tips on what it’s really like to work here. We love seeing candidates who’ve done their homework!
✨Tip Number 3
Prepare for the interview by practising common questions and thinking about how you can demonstrate your skills in supporter engagement. We want to see how you can contribute to our external-facing service standards!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining our mission to save lives.
We think you need these skills to ace Supporter Experience Officer in Kent
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for saving lives shine through. We want to see how much you care about making a difference and supporting our mission at KSS.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences that align with the Supporter Experience Officer role. We love seeing how your background fits with our goals!
Be Authentic: Don’t be afraid to show your true self in your application. At KSS, we value authenticity and want to know who you are beyond your qualifications. Let us see the real you!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get to know you better!
How to prepare for a job interview at Air Ambulance Charity Kent Surrey Sussex
✨Know Your Purpose
Before the interview, take some time to understand KSS's mission and values. Familiarise yourself with their commitment to saving lives and how your role as a Supporter Experience Officer fits into that purpose. This will help you convey genuine passion during the interview.
✨Showcase Your People Skills
As this role involves interacting with supporters, be ready to share examples of how you've successfully built relationships in previous positions. Think about specific situations where you went above and beyond to ensure a positive experience for others.
✨Emphasise Inclusivity
KSS values diversity and inclusion, so be prepared to discuss how you can contribute to creating an inclusive environment. Share any experiences you have that demonstrate your commitment to treating everyone with respect and dignity.
✨Ask Thoughtful Questions
Prepare a few insightful questions to ask at the end of your interview. This shows your interest in the role and the organisation. You might ask about how KSS measures supporter satisfaction or what initiatives they have in place to foster team collaboration.