At a Glance
- Tasks: Engage with supporters, respond to queries, and maintain records to enhance our charity's impact.
- Company: Join Air Ambulance Charity KSS, a passionate team dedicated to saving lives.
- Benefits: On-the-job training, ongoing support, and opportunities for career development.
- Other info: Welcoming applications from all backgrounds, no direct experience needed!
- Why this job: Make a real difference in people's lives while building your skills in a supportive environment.
- Qualifications: Strong communication, organisation, and a genuine passion for helping others.
The predicted salary is between 25000 - 30000 € per year.
We are Air Ambulance Charity Kent Surrey Sussex (KSS), and we fight every day to save lives. We are Team KSS, a close-knit team of dedicated, skilled, sector-leading experts with an incredible level of expertise. We are passionate about what we do which drives us to always deliver our very best. We’re driven by our purpose of saving lives and ensuring the best possible outcomes for our patients. Last year alone we responded to over 3,100 incidents. We are fearless and tireless in fighting to save every life.
Our charity headquarters and forward operating base are located at Rochester Airport, with our aircraft hangar maintained at Redhill Aerodrome. When the call comes, we can reach any part of Kent, Surrey or Sussex in under 30 minutes. We warmly welcome applications from people at all stages of their careers, including those who may be newer to the workplace, returning after a career break, or looking to transition into the charity sector later in their professional journey. You don’t need direct experience in a similar role to apply. If you bring strong transferable skills - such as organisation, communication, attention to detail, and a proactive approach - along with a genuine passion for supporting others, we would love to hear from you.
We are committed to helping you succeed and will provide on the job training, ongoing support, and opportunities to build your confidence and develop your career within the charity sector. If you are still unsure whether to apply – get in touch and we will tell you a bit more about the role and what it involves.
Main Purpose of Role: This role handles a variety of contact with our supporters, responding to calls and emails, thanking donations, handling queries and complaints, processing post, welcoming visitors, maintaining supporter records, and supporting other teams during especially busy periods, helping to ensure that our supporter service drives commitment to our charity and long-term value.
INCLUSION AND DIVERSITY: KSS is committed to creating an equal, diverse and truly inclusive culture where everyone feels welcome and able to be their authentic selves. We believe that everyone has the right to live without fear or prejudice, and be treated fairly, and with respect and dignity regardless of race, age, gender, disability, sexual orientation, social class, religion and belief.
We reserve the right to close the position early if the role is filled.
Locations
Supporter Experience Officer in Kent, Rochester employer: Air Ambulance Charity Kent Surrey Sussex (KSS)
At Air Ambulance Charity Kent Surrey Sussex, we pride ourselves on being an exceptional employer dedicated to saving lives and supporting our community. Our inclusive work culture fosters personal and professional growth, offering comprehensive training and development opportunities for all employees, regardless of their career stage. Located at Rochester Airport, our team enjoys a collaborative environment where passion and purpose drive our mission, making every day meaningful and rewarding.
Contact Detail:
Air Ambulance Charity Kent Surrey Sussex (KSS) Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Supporter Experience Officer in Kent, Rochester
✨Tip Number 1
Get to know the charity! Research Air Ambulance Charity KSS and understand their mission. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer you, which can give you a leg up in the application process.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to supporter experience roles. Think about how your skills can translate into helping the charity achieve its goals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, if you have any questions, don’t hesitate to reach out – we’re here to help you succeed!
We think you need these skills to ace Supporter Experience Officer in Kent, Rochester
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for supporting others shine through. We want to see that you genuinely care about making a difference and are excited about the role.
Highlight Transferable Skills:Even if you don’t have direct experience, focus on the skills you do have! Organisation, communication, and attention to detail are key. We love seeing how your unique background can bring value to our team.
Be Yourself:Don’t be afraid to show your personality in your application. We’re all about authenticity here at KSS, so let us get to know the real you and what makes you tick!
Apply Through Our Website:Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Air Ambulance Charity Kent Surrey Sussex (KSS)
✨Know Your Purpose
Before the interview, take some time to understand the mission of Air Ambulance Charity KSS. Familiarise yourself with their commitment to saving lives and how your role as a Supporter Experience Officer contributes to that mission. This will help you articulate your passion for supporting others during the interview.
✨Showcase Transferable Skills
Even if you don’t have direct experience in a similar role, think about your past experiences where you've demonstrated strong organisation, communication, and attention to detail. Prepare specific examples to share during the interview that highlight these skills and how they can benefit the charity.
✨Prepare for Common Questions
Anticipate questions related to handling supporter queries, managing complaints, and maintaining records. Think about how you would approach these situations and be ready to discuss your thought process. This shows that you’re proactive and ready to tackle the challenges of the role.
✨Embrace Inclusivity
KSS values diversity and inclusion, so be sure to express your own commitment to these principles. Share any experiences you have that demonstrate your ability to work in diverse teams or support individuals from various backgrounds. This will resonate well with the charity's culture.
