At a Glance
- Tasks: Engage with supporters, handle queries, and ensure excellent service for our life-saving charity.
- Company: Join Air Ambulance Charity KSS, a passionate team dedicated to saving lives.
- Benefits: On-the-job training, career development, and a supportive work environment.
- Other info: Inclusive culture welcoming applicants from all backgrounds and experiences.
- Why this job: Make a real difference in people's lives while building your skills in the charity sector.
- Qualifications: Strong communication, organisation, and a genuine passion for supporting others.
We are Air Ambulance Charity Kent Surrey Sussex (KSS), and we fight every day to save lives. We are Team KSS, a close-knit team of dedicated, skilled, sector-leading experts with an incredible level of expertise. We are passionate about what we do which drives us to always deliver our very best. If the following job requirements and experience match your skills, please ensure you apply promptly. We’re driven by our purpose of saving lives and ensuring the best possible outcomes for our patients. Last year alone we responded to over 3,100 incidents. We are fearless and tireless in fighting to save every life.
Our charity headquarters and forward operating base are located at Rochester Airport, with our aircraft hangar maintained at Redhill Aerodrome. When the call comes, we can reach any part of Kent, Surrey or Sussex in under 30 minutes. We warmly welcome applications from people at all stages of their careers, including those who may be newer to the workplace, returning after a career break, or looking to transition into the charity sector later in their professional journey. You don’t need direct experience in a similar role to apply. If you bring strong transferable skills - such as organisation, communication, attention to detail, and a proactive approach - along with a genuine passion for supporting others, we would love to hear from you.
We are committed to helping you succeed and will provide on the job training, ongoing support, and opportunities to build your confidence and develop your career within the charity sector. If you are still unsure whether to apply – get in touch and we will tell you a bit more about the role and what it involves.
Main Purpose of Role: This role handles a variety of contact with our supporters, responding to calls and emails, thanking donations, handling queries and complaints, processing post, welcoming visitors, maintaining supporter records, and supporting other teams during especially busy periods, helping to ensure that our supporter service drives commitment to our charity and long-term value.
INCLUSION AND DIVERSITY: KSS is committed to creating an equal, diverse and truly inclusive culture where everyone feels welcome and able to be their authentic selves. We believe that everyone has the right to live without fear or prejudice, and be treated fairly, and with respect and dignity regardless of race, age, gender, disability, sexual orientation, social class, religion and belief.
We reserve the right to close the position early if the role is filled.
Supporter Experience Officer in Chatham employer: Air Ambulance Charity Kent Surrey Sussex (KSS)
At Air Ambulance Charity Kent Surrey Sussex, we pride ourselves on being an exceptional employer dedicated to saving lives and supporting our community. Our inclusive work culture fosters personal and professional growth, offering comprehensive training and development opportunities for all employees, regardless of their career stage. Located at Rochester Airport, our team enjoys a collaborative environment where passion and commitment drive our mission, making every day meaningful and rewarding.
Contact Detail:
Air Ambulance Charity Kent Surrey Sussex (KSS) Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Supporter Experience Officer in Chatham
✨Tip Number 1
Get to know the charity! Research Air Ambulance Charity KSS and understand their mission. This will help you tailor your conversations and show genuine interest when you connect with them.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role at KSS. Personal connections can make a big difference!
✨Tip Number 3
Prepare for the interview by practising common questions related to supporter experience. Think about how your transferable skills can shine through in real-life scenarios. We want to see your passion and proactive approach!
✨Tip Number 4
Don’t hesitate to apply through our website! Even if you’re unsure, just go for it. We’re here to support you every step of the way, and we love hearing from passionate individuals ready to make a difference.
We think you need these skills to ace Supporter Experience Officer in Chatham
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for supporting others shine through. We want to see that you genuinely care about making a difference and are excited about the role.
Highlight Transferable Skills:Even if you don’t have direct experience, focus on your transferable skills like organisation and communication. We value these qualities highly, so make sure to showcase them in your application.
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to what makes you a great fit for the Supporter Experience Officer role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Air Ambulance Charity Kent Surrey Sussex (KSS)
✨Know Your Why
Before the interview, take a moment to reflect on why you want to work for Air Ambulance Charity KSS. Think about your passion for supporting others and how it aligns with their mission of saving lives. Being able to articulate this will show your genuine interest in the role.
✨Showcase Transferable Skills
Even if you don’t have direct experience in a similar role, highlight your transferable skills like organisation, communication, and attention to detail. Prepare specific examples from your past experiences that demonstrate these skills in action, as they are crucial for the Supporter Experience Officer position.
✨Prepare for Common Questions
Anticipate questions related to handling supporter queries and complaints. Think about how you would approach these situations and be ready to share your thought process. This will help you convey your proactive approach and problem-solving abilities during the interview.
✨Embrace Their Values
Familiarise yourself with KSS's commitment to inclusion and diversity. Be prepared to discuss how you can contribute to creating an inclusive environment. Showing that you resonate with their values will make a positive impression and demonstrate that you’re a good cultural fit.
