At a Glance
- Tasks: Coordinate client and caregiver schedules, ensuring compliance and satisfaction.
- Company: Leading non-medical home care provider with a focus on integrity and teamwork.
- Benefits: Health insurance, RSP plan, generous PTO, bonus program, and tuition reimbursement.
- Other info: Fast-paced role with opportunities for career advancement and on-call bonuses.
- Why this job: Make a real difference in seniors' lives while growing in a supportive environment.
- Qualifications: Strong customer service skills, attention to detail, and a passion for helping others.
The predicted salary is between 24 - 25 £ per hour.
Our client is a leading non-medical home care and companionship service provider with over 1,100 independently owned franchises globally.
They thrive on core values like honesty and integrity, and you’ll work alongside a dedicated team making an impact.
They are currently seeking to hire 2 Service Coordinators.
As a
Service Coordinator , you will play a vital role in coordinating client and caregiver schedules, focusing on compliance and client satisfaction.
This role is perfect for someone with a strong service orientation, attention to detail, and a passion for enhancing the lives of our senior clients.
Are you ready to join a high-performing team that supports and encourages you to be your best?
This fast-paced position coordinates care between our clients and professional Caregivers, aiming to create extraordinary relationships.
If you're energetic, level-headed, and passionate about making a real difference, we want you to join us!
- Schedule
- Sunday to Thursday or Tuesday through Saturday
What We Offer
- Group Health Insurance
- Vision, and Dental
- RSP Plan with 4% company match
- Generous PTO Program
- Bonus Program
- Tuition Reimbursement
- A meaningful career in a vital industry
- Opportunity for growth within the company
- On-call responsibilities earn $80 per night
Key Responsibilities
- Answer calls professionally and knowledgeably
- Match clients and Caregivers based on needs, skills, and location
- Maintain schedules, fostering quality matches and strong relationships
- Monitor, mediate, and log activities in our software system
- Ensure accurate client and Caregiver records
- Address client and Caregiver concerns as needed
- Communicate openly with colleagues, Caregivers, clients, and family members
- Uphold company policies, procedures, and business ethics
- Perform caregiving in emergencies if on-call
Qualifications
- High integrity Excellent customer service skills and eagerness to learn
- Strong organizational and typing skills (60 WPM preferred)
- Ability to excel in a fast-paced, team-oriented environment
- Adaptable and able to act with urgency
- Enjoys a sense of humor
- Completes criminal background, MVR, drug screen, and reference checks
- Passion for working with the aging population is preferred
- Familiarity with Outlook, Well Sky (Clear Care), Salesforce, and Microsoft Office Suite
AIP Connect believes in equal opportunity.
Our recruitment consultants are committed to inclusive recruitment and selection practices and will not discriminate based on age, colour, ability, national origin, race, religion, sex, or sexual orientation.
Accessibility: If you need any accommodations during the interview process, please let us know.
Posted
Salary: Actual compensation within this range will be determined based on job-related skills, relevant experience, education, and training.
This range reflects base salary only and does not include eligibility for bonus program or other benefits.
For the most accurate and up-to-date details on this role, please refer directly to AIP Connect’s careers page, as third-party sites may not reflect current information.
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Service Coordinator in Whitby employer: AIP Connect
Join a leading non-medical home care provider that values honesty and integrity, where you will be part of a dedicated team making a real impact in the lives of seniors. With generous benefits including health insurance, a robust PTO program, and opportunities for professional growth, this role as a Service Coordinator offers a meaningful career in a supportive and fast-paced environment. Embrace the chance to enhance client satisfaction while enjoying a culture that encourages teamwork and personal development.
StudySmarter Expert Advice🤫
We think this is how you could land Service Coordinator in Whitby
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by AIP Connect.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like AIP Connect.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at AIP Connect.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at AIP Connect. Apply directly through us to stand out!
We think you need these skills to ace Service Coordinator in Whitby
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of AIP Connect. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Service Coordinator, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at AIP Connect
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of AIP Connect. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
