Site Operations Lead at Bolt Pharmacy — On-Site, £65k-£100k/yr inc equity in Blackburn

AIOS is building the world’s first full-stack AI doctor. We’re at $350M ARR, growing from $10M/yr 12 months ago. We’re the world’s fastest growing AI doctor, faithfully serving over 150k/month patients via Bolt Pharmacy, our main UK brand. We’re profitable.

Your fundamental role as Site Operations Lead at Bolt Pharmacy is to ensure our world-class team delivers a world-class experience for our customers every day. This is not a traditional operations manager role. We operate with a lean team and you’ll maintain high ownership and high accountability. You’ll need high emotional intelligence, relentless standards, and a willingness to lead visibly from the front.

Your mandate is simple, but that does not mean it will be easy:

• Deliver our operational plans flawlessly
• Take full accountability for the day-to-day performance of the site
• Be a culture vector: set the standards and lead from the front
• Lead on the deployment of new products, technology, and automation at the site

Great performance in this role means growth is never constrained by operational readiness, low performance, or sloppy processes. You will be comfortable with forecasting, labour planning, performance management, and setting the tone. You will work in partnership with key leaders from across the organisation to ensure the operation hums.

Given the pace and scale of growth, there is significant opportunity for growth into a more senior role as we scale to be the largest GLP-1 provider in the UK and Europe. This is a full-time, fully on-site role at Bolt Pharmacy in Blackburn, England.

Key responsibilities:

• Hands-on Leadership: You are an experienced operations leader, comfortable leading leaders & teams in a hands-on warehouse environment
• Ownership: You carve out clear goals with your team, setting high standards with clear ownership and pride
• Deliverer: You help define—then turn the dial on—all operational metrics. Our customers deserve the best and you deliver this day-in day-out
• Set the Bar: Reinforce high standards, urgency, ownership, radical candour, care, and low tolerance for mediocrity across every new hire and team
• Performance Management: Help retain strong performers, identify high-potential operators, and address underperformance quickly and fairly
• Forecasting: You know what it takes to set up a warehouse for success. You ensure that supply always meets demand, creating and executing flawless daily, weekly, and peak plans

Need to have:

• Operations Leadership: ≥5 years leading on-site ops teams in a warehouse/distribution environment
• Team Building: A track record of building strong and capable teams through periods of extensive growth and change
• Data Driven: Data underpins your decision making and you leverage it to remove emotion and variability from operational decisions
• Performance: Comfortable operating in a highly metrics-driven environment
• Integrity: You do the right thing even when no-one is looking
• Sharpness: Organised, detail-oriented, and able to build simple systems
• Collaboration: Comfortable working directly with senior leadership
• Ownership: Helped build and/or protect a high-performance culture

Nice to have:

• Startup/scale-up experience: Worked in a high-growth environment
• Regulated experience: Worked in a heavily regulated environment
• Systems thinker: Look past immediate people problems
• AI-native: Use AI tools to improve quality and reduce admin
• Agentic: A doer who takes ownership
• Clockspeed: Quick to adapt in new areas
• Range: Able to run several important workstreams simultaneously

Our cultural standards:

• Belief in the mission: We aim to serve 100 million patients by the end of 2035
• Unwavering integrity: Maintain impeccable ethics
• Only the paranoid survive: Embrace challenges
• If we’re average we fail: Focus on excellence
• Commitment to candor: Full transparency expected
• A maniacal sense of urgency: Execute with intensity
• Enduring frugality: Spend wisely and carefully
• Bulldozing barriers: Be resourceful
• Keep your head down: Focus on what matters
• The power of focus: Know your One Thing

Compensation: £65k-100k/yr, incl equity

Benefits include annual leave, personal development budget, wellness budget, free membership with a clinic offering GLP-1s, coaching, and equipment provided as needed.

How to apply: Apply on Ashby.