UK Clinical Ops Lead — Hybrid, £85k-£150k/yr inc equity in London

Being the UK Clinical Ops Lead at Aios Medical, you will build and scale the clinical operating system that enables GLP‑1 patients to move through care safely, quickly, and consistently.

You will own operational design, KPIs, and team performance—leading a senior team of over 50 prescribing pharmacists and a medic team: staffing, rota, capacity planning, protocolisation, adherence to protocols, clinical workflow design, and the KPIs that show the system is working.

Collaboration with Clinical, Product, and Operations will translate prescribing frameworks into clear decision trees, escalation pathways, and productised workflows that scale to serve at least 1,000,000 patients per month. Excellent performance means clinical capacity stays ahead of growth, protocols are clear and productised, patients are not waiting in queues, and prescriber standards remain high.

This senior, full‑time hybrid role is based in the Blackburn area of England. You will report directly to Saim Dalvi, our UK Lead, and work closely with Phuong Ngyuen (Superintendent Pharmacist), Jordan Pellikan (Head of CX & Ops), Ben Dowdle (Head of Product), and Lindsey Depledge (Patient Product Manager).

Key responsibilities

• Build and productise GLP‑1 protocols
• Create and maintain scalable GLP‑1 protocols
• Reduce friction so eligible patients move through quiz, onboarding, and reordering flows compliantly and quickly
• Raise team standards
• Protect patient safety while enabling commercial scale
• Own clinical protocol adherence across the team: set the standard, audit against it, and close gaps through targeted retraining so every clinician and dispenser operates from the same playbook
• Support governance audits, training, and protocol rollouts
• Own clinical staffing and rota
• Ensure the right pharmacist and medic coverage is in place as volume grows
• Guide rota and capacity plans for weekdays, weekends, holidays, and spikes
• Drive clinical throughput and KPIs
• Own SLAs, escalation rates, clinician output metrics and quality analysis
• Measure output and address underperformance quickly
• Unify prescribing pathways
• Create one clear operating model across prescribing pharmacists and the medic team
• Define which cases sit with pharmacists, medics, or escalation (senior team)
• Make compliant workflows simple, auditable, and scalable

Need to have

• GPhC pharmacist + independent prescriber: you’re a registered UK pharmacist with an Independent Prescriber qualification and understand safe, defensible GLP‑1 prescribing in a regulated telehealth environment.
• Protocol builder: you’ve written, improved, and operationalised (preferably GLP‑1) protocols before, turning clinical logic into clear rules, decision trees, escalation pathways, and workflows clinicians can follow.
• Product‑manager minded: you’re comfortable working with Compliance, Product, and Engineering to translate clinical protocols into scalable workflows, detesting ambiguity and friction.
• Commercial‑clinical mindset: you care about safety and standards while recognising that protocols, staffing, and clinical friction directly affect conversion rate, retention, and commercial growth.
• Performance: you use data to manage output, challenge standards, and raise the bar; SLA, forecasting, and quality metrics are tools, not abstract dashboards.
• Staffing + rota ownership: you’ve owned or heavily influenced clinical staffing, rota, and capacity planning, keeping coverage ahead of demand across all shifts.
• Regulated healthcare judgement: you understand operating in a GPhC‑regulated environment and know when something is safe, risky, or needs escalation.

Nice to have

• Superintendent Pharmacist background: you’ve worked closely with a Superintendent Pharmacist and understand the pressure of maintaining safe, continuous service delivery in a regulated pharmacy.
• CQC awareness: you understand UK private/CQC pathways and can partner cleanly with medic‑led services.
• Clinical governance exposure: you’ve supported audits, inspections, protocol reviews, and governance frameworks, and know what “defensible” looks like under scrutiny.
• Startup pace: you operate in high‑velocity environments where priorities shift, ambiguity is normal, and progress matters—you move quickly and take responsibility.
• Systems thinker: you simplify complexity, remove ambiguity, and build frameworks that scale beyond individual clinical judgement.
• Builder mode: you have experience building something, no matter how small.

Our cultural standards

• Belief in the mission: we will serve 100 million patients by 2035 and transform patient lives, driving obsessive patient focus and mission dedication.
• Unwavering integrity: we maintain impeccable ethics and integrity amidst ambiguity, setting clear, ethical standards.
• Only the paranoid survive: we face potential challenges with conviction and recognise we are still Day 1.
• If we’re average we fail: we pursue “insanely great” quality, rejecting incompetence.
• Commitment to candor: we give and expect full transparency, providing honest feedback with love.
• A maniacal sense of urgency: we execute at extraordinary speed, demanding results quickly.
• Enduring frugality: we are frugal, avoiding waste and luxury, spending wisely.
• Bulldozing barriers: we are resourceful, self‑sufficient, and capable of shaping outcomes.
• Keep your head down: we focus on impactful work, ignoring short‑term status.
• The power of focus: we recognise power laws and concentrate on the one thing that matters.

Compensation & Benefits

• You get paid above market salary and early‑stage equity, enabling substantial upside if we succeed.
• Compensation: £85k–£150k/yr including equity
• Benefits:

• Vacation: generous time‑off with a yearly minimum
• Remote: our team is fully distributed across the world and functions fully remotely
• Professional development: budget for books, courses, coaching (£500/yr)
• Personal wellness: budget for gym, health apps (£500/yr)
• Equipment: WFH gear provided as needed, including MacBook (≥£1000)