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- Tasks: Lead customer experience initiatives and enhance patient satisfaction using innovative AI solutions.
- Company: Dynamic healthcare startup focused on scaling and service excellence.
- Benefits: Competitive salary, equity options, and a strong benefits package.
- Why this job: Make a real impact in healthcare while driving growth and innovation.
- Qualifications: 5+ years of D2C experience and a passion for metrics.
- Other info: Remote position with opportunities for career advancement.
The predicted salary is between 43200 - 72000 £ per year.
A dynamic healthcare startup is seeking a Head of Customer Experience to enhance patient satisfaction and scale customer base to 350k/month by 2026. In this role, you will manage all customer-facing teams, driving service excellence through innovative AI solutions and rigorous performance monitoring.
Ideal candidates will have:
- Over 5 years of D2C experience
- A passion for metrics
- A track record in high-growth environments
This position offers a competitive salary and equity options with a strong benefits package.
Head of Customer Experience — Global, Remote in London employer: Aios Medical (Fella Health)
Contact Detail:
Aios Medical (Fella Health) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Experience — Global, Remote in London
✨Tip Number 1
Network like a pro! Reach out to folks in the healthcare and customer experience sectors. Use LinkedIn to connect with industry leaders and join relevant groups. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your achievements in D2C roles. When you get the chance to chat with potential employers, share how you've driven customer satisfaction and scaled teams in previous positions.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to pop up. Reach out directly to companies you admire, like us at StudySmarter, and express your interest in contributing to their customer experience goals. A little initiative can go a long way!
✨Tip Number 4
Prepare for interviews by researching the company’s current customer experience strategies. Think about how you can leverage innovative AI solutions to enhance patient satisfaction. Tailor your responses to show you’re the perfect fit for their vision!
We think you need these skills to ace Head of Customer Experience — Global, Remote in London
Some tips for your application 🫡
Show Your Passion for Customer Experience: When writing your application, let us see your enthusiasm for enhancing patient satisfaction. Share specific examples of how you've improved customer experiences in the past, especially in high-growth environments.
Highlight Your D2C Experience: Make sure to emphasise your direct-to-consumer experience. We want to know how your background aligns with our goal of scaling our customer base to 350k/month by 2026.
Be Metrics-Driven: Since we love a good metric, include any relevant data or KPIs that showcase your success in previous roles. This will help us understand your analytical mindset and how you can drive service excellence.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Aios Medical (Fella Health)
✨Know Your Metrics
Since the role focuses on enhancing patient satisfaction through metrics, make sure you come prepared with examples of how you've used data to drive customer experience improvements in your previous roles. Be ready to discuss specific KPIs you've monitored and how they influenced your decision-making.
✨Showcase Your D2C Experience
Highlight your direct-to-consumer experience during the interview. Prepare anecdotes that demonstrate your understanding of customer needs and how you've successfully scaled customer bases in high-growth environments. This will show that you’re not just familiar with the space but have thrived in it.
✨Innovative Solutions Matter
The company is looking for someone who can drive service excellence through innovative AI solutions. Brush up on the latest trends in AI within customer experience and think of ways you could implement these in the role. Bring ideas to the table that showcase your forward-thinking approach.
✨Prepare for Performance Monitoring Questions
Expect questions about how you would monitor and improve team performance. Think about the tools and methods you've used in the past to track success and how you’ve adapted strategies based on performance data. Being able to articulate this clearly will set you apart.
