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- Tasks: Lead customer experience initiatives and enhance patient satisfaction using innovative AI solutions.
- Company: Dynamic healthcare startup focused on scaling and service excellence.
- Benefits: Competitive salary, equity options, and a strong benefits package.
- Why this job: Make a real impact in healthcare while driving growth and innovation.
- Qualifications: 5+ years of D2C experience and a passion for metrics.
- Other info: Remote position with opportunities for career advancement.
The predicted salary is between 43200 - 72000 £ per year.
A dynamic healthcare startup is seeking a Head of Customer Experience to enhance patient satisfaction and scale customer base to 350k/month by 2026. In this role, you will manage all customer-facing teams, driving service excellence through innovative AI solutions and rigorous performance monitoring.
Ideal candidates will have over 5 years of D2C experience, a passion for metrics, and a track record in high-growth environments.
This position offers a competitive salary and equity options with a strong benefits package.
Head of Customer Experience — Global, Remote employer: Aios Medical (Fella Health)
Contact Detail:
Aios Medical (Fella Health) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Experience — Global, Remote
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare and customer experience sectors. Use LinkedIn to connect with industry leaders and join relevant groups. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to customer experience and metrics. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you showcase your D2C experience effectively!
✨Tip Number 3
Showcase your passion for innovation! Be ready to discuss how you've used AI solutions or other tech to enhance customer satisfaction in previous roles. This will set you apart as a candidate who’s not just about numbers but also about creative solutions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Head of Customer Experience — Global, Remote
Some tips for your application 🫡
Show Your Passion for Customer Experience: When writing your application, let us see your enthusiasm for enhancing patient satisfaction. Share specific examples of how you've improved customer experiences in the past, especially in high-growth environments.
Highlight Your D2C Experience: Make sure to emphasise your direct-to-consumer experience. We want to know how your background aligns with our goal of scaling our customer base to 350k/month by 2026.
Be Metrics-Driven: Since we love metrics, include any relevant data or KPIs that showcase your success in previous roles. This will help us understand how you can drive service excellence through performance monitoring.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Aios Medical (Fella Health)
✨Know Your Metrics
Since the role focuses on enhancing patient satisfaction through metrics, make sure you brush up on relevant KPIs. Be ready to discuss how you've used data to drive customer experience improvements in your previous roles.
✨Showcase Your D2C Experience
With over 5 years of D2C experience being a must, prepare specific examples that highlight your successes in this area. Think about challenges you've faced and how you overcame them to scale customer bases effectively.
✨Innovative Solutions Matter
This startup is looking for someone who can drive service excellence through innovative AI solutions. Come prepared with ideas or case studies where you've implemented technology to enhance customer experience.
✨Cultural Fit is Key
As a dynamic healthcare startup, they’ll be keen on finding someone who fits their culture. Research the company’s values and be ready to explain how your personal values align with theirs, especially in a high-growth environment.
