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For Companies At a Glance
- Tasks: Provide technical support and manage warranty processes for electric vehicles.
- Company: Join an exciting venture between Jameel Motors and GAC, launching innovative EVs in the UK.
- Benefits: Competitive salary, health cover, life assurance, and a hybrid working model.
- Why this job: Be part of a groundbreaking shift towards sustainable mobility and shape the future of transport.
- Qualifications: Strong technical background, ideally from a dealership or diagnostics role; EV experience is a plus.
- Other info: Dynamic launch environment with opportunities for career growth and influence on customer outcomes.
The predicted salary is between 36000 - 60000 £ per year.
This role sits at the heart of an exciting new venture between Jameel Motors and GAC, established to introduce the AION range of intelligent electric vehicles to the UK market. As part of the launch team, you will help establish and grow AION Auto UK combining GAC’s cutting-edge EV innovation with Jameel Motors’ deep automotive expertise to deliver a new benchmark in electric mobility. This is more than a position in a new company; it is an opportunity to be part of a defining moment in the UK’s transition to intelligent, sustainable mobility.
Role Overview
As Technical Support & Warranty Engineer, you will provide a blend of hands-on technical expertise and structured warranty management to support the UK retailer network during AION’s launch phase. You will take the lead in diagnosing vehicle issues, guiding retailers through fault-finding, reviewing technical evidence and ensuring repairs are completed right-first-time. Alongside technical support, you will own the end-to-end warranty process, validating claim submissions, reviewing evidence, identifying trends and supporting retailers with accurate and compliant documentation. You will work closely with engineering teams, ensuring complex cases are escalated with complete technical information and tracked through to resolution. This hybrid role is central to establishing AION’s aftersales capability in the UK and is expected to evolve into two separate positions as volumes grow. It offers broad exposure across technical, warranty and operational processes, with significant influence on customer outcomes, quality direction and the future structure of the After Sales function.
Key Responsibilities
- Provide technical support to retailers through Salesforce, guiding diagnosis and repair direction.
- Review and validate warranty claims, ensuring accurate documentation and compliance with policy.
- Liaise with engineering teams to escalate complex cases and agree next steps.
- Coordinate warranty parts returns and contribute to early failure trend analysis.
- Maintain high standards of case quality, documentation and evidence management.
- Assist with audit readiness by maintaining accurate, retrievable documentation and identifying process improvements.
Skills and Experience
- Strong technical background, ideally from a dealership technician or diagnostics role (EV experience beneficial).
- Solid understanding of workshop processes and basic warranty principles.
- Confident using IT systems, with experience of CRM or warranty platforms advantageous.
- Clear, structured communicator and effective relationship-builder with retailer partners.
- Highly organised, detail-focused and comfortable working in a fast-paced launch environment.
- Full UK driving licence.
What We Offer
- Join the launch of a major new automotive brand in the UK.
- Help shape the future of sustainable mobility in the UK.
- Competitive compensation package, including life assurance, health cover and a salary sacrifice pension scheme.
- Hybrid working model.
- Health and wellbeing support through our partnership with the automotive charity BEN.
Technical Support & Warranty Engineer in Slough employer: AION Auto UK
Contact Detail:
AION Auto UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support & Warranty Engineer in Slough
✨Tip Number 1
Network like a pro! Reach out to people in the automotive industry, especially those connected to electric vehicles. Use LinkedIn to connect with current employees at AION Auto UK and engage with their posts to get noticed.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge and warranty processes. Be ready to discuss real-life scenarios where you’ve solved problems or improved processes. We want to see how you think on your feet!
✨Tip Number 3
Showcase your passion for electric vehicles! Research AION’s mission and values, and be prepared to explain why you’re excited about contributing to sustainable mobility in the UK. Your enthusiasm can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our exciting journey at AION Auto UK.
We think you need these skills to ace Technical Support & Warranty Engineer in Slough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Technical Support & Warranty Engineer. Highlight your technical background and any relevant experience in EVs or warranty processes. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're excited about joining AION Auto UK and how you can contribute to our mission. Be genuine and let your personality come through – we love that!
Showcase Your Communication Skills: As a Technical Support & Warranty Engineer, clear communication is key. In your application, demonstrate your ability to convey complex information simply and effectively. This will help us see how you'd interact with our retailer partners.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at AION Auto UK
✨Know Your Technical Stuff
Make sure you brush up on your technical knowledge, especially around electric vehicles and warranty processes. Be ready to discuss specific examples from your past experience that showcase your problem-solving skills and technical expertise.
✨Familiarise Yourself with the Company
Do a bit of homework on AION Auto UK and their mission in the electric vehicle market. Understanding their values and goals will help you align your answers with what they’re looking for, showing that you’re genuinely interested in being part of their journey.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like diagnosing a vehicle issue or managing a warranty claim. Think through some scenarios in advance and be ready to explain your thought process clearly and logically.
✨Showcase Your Communication Skills
As this role involves liaising with retailers and engineering teams, highlight your communication skills during the interview. Share examples of how you've built relationships and effectively communicated complex information in previous roles.