At a Glance
- Tasks: Deliver top-notch customer solutions and manage claims with precision.
- Company: Join a dynamic team focused on enhancing customer experiences.
- Benefits: Enjoy 25 days annual leave, private medical insurance, and a bonus scheme.
- Other info: Flexible hybrid working and great career growth opportunities await you.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Motor claims knowledge and strong negotiation skills are a plus.
The predicted salary is between 30000 - 40000 £ per year.
Deliver customer solutions in line with policy and claims processes to ensure an excellent claims experience. Investigate and decide on liability and quantum early, identifying fraud risks and indemnity concerns. Provide effective solutions to enhance third‑party customer experience and meet capture targets. Manage your caseload to a high standard, ensuring accurate documentation and up‑to‑date system records. Use claims knowledge and negligence principles to negotiate optimal liability and cost outcomes. Aim for first‑call resolution, take ownership of issues, and keep customers informed until resolved. Act on feedback from quality audits to build technical capability and complete agreed development actions. Work collaboratively with Claims suppliers to build partnerships aligned with strategy. Recommend and implement solutions that meet service standards and minimise risk and leakage. Support the Claims function in meeting customer needs, including adherence to Treating Customers Fairly, and drive continuous improvement. Liaise effectively with internal teams to identify and manage Claims issues. Maintain ongoing compliance with FCA requirements and all relevant legal, regulatory, and risk frameworks.
Qualifications & Requirements
- Motor Claims knowledge (highly beneficial)
- Understanding of FCA regulations, FOS approach, and TCF principles
- Strong planning and workload management skills
- Effective negotiation and influencing abilities
- Good verbal, numerical and analytical reasoning; objective problem‑solver
- Proficient with Word, Excel and general IT systems
- Understanding of negligence principles and motor accident liability
Benefits
- 25 days annual leave (increasing to 26 days after one year of service with the option to buy/sell up to 5 days holiday)
- 5% Discretionary Annual Bonus
- Healix Private Medical Insurance Options
- 3 x Annual Salary Life Assurance
- Range of health, wellbeing and financial support benefits, including money back on health expenses, Employee Assistance Programme, Flu Jab voucher, Virtual GP service, and driving lessons for you and your family
- Additional perks such as a pension advisory service, family‑friendly policies, season ticket loan, cycle scheme and financial flexibility through Wagestream
- Hybrid working flexibility
Claims Handler -TPPD in Wallsend employer: Aioi Nissay Dowa Europe
As a Claims Handler at our company, you will be part of a dynamic team that prioritises customer satisfaction and continuous improvement. We offer a supportive work culture with ample opportunities for professional growth, including access to health and wellbeing benefits, hybrid working flexibility, and a generous annual leave policy. Join us in a role where your contributions directly enhance the claims experience for our customers while enjoying a range of unique perks tailored to support your work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Handler -TPPD in Wallsend
✨Dive Into Industry Networking Events
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We think you need these skills to ace Claims Handler -TPPD in Wallsend
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Aioi Nissay Dowa Europe.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Aioi Nissay Dowa Europe. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Aioi Nissay Dowa Europe
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Aioi Nissay Dowa Europe to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Aioi Nissay Dowa Europe, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Aioi Nissay Dowa Europe's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
