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- Tasks: Lead and innovate in motor claims, shaping strategy and improving performance.
- Company: Join AND-E, one of the fastest-growing insurance companies with a warm culture.
- Benefits: Enjoy competitive salaries, flexible work-life balance, and comprehensive health benefits.
- Other info: Be part of a diverse community committed to your growth and success.
- Why this job: Make a real impact in a senior role while driving transformation in claims handling.
- Qualifications: Experience in motor claims and strong leadership skills are essential.
We’re AND-E – one of the fastest-growing insurance companies. And we’re proud of our warm and inclusive culture. We’re building a diverse community, with a unique blend of strengths, to take our business to the next level. This is an exciting opportunity for an experienced motor claims professional to join a growing and progressive insurance business in a senior leadership role supporting the Head of Third Party Claims.
You will play a pivotal senior leadership role within the Third Party Claims function, working to support the Head of Third Party Claims to shape strategy, technical excellence, operational performance and future transformation. The role combines deep technical claims expertise with leadership across complex indemnity areas including bodily injury, credit hire, fraud, recoveries and litigation, alongside responsibility for supporting our digital, AI and automation journey. This is a high profile and varied position offering the successful candidate real scope to influence departmental direction, lead strategic projects, and build a career pathway into broader senior leadership.
Responsibilities- Technical Claims Leadership
- Support the Head of Third Party Claims in delivering departmental strategy, performance and governance.
- Provide oversight and referral support on high-value, complex and sensitive claims.
- Lead technical strategy to improve indemnity outcomes across bodily injury, hire, fraud, litigation and recoveries.
- Ensure robust controls, technical consistency and best practice claims handling standards.
- Act as a senior escalation point for technical and operational decision making.
- Monitor emerging market trends, legal developments and industry risks.
- Use MI, analytics and insight to identify trends, leakage opportunities and performance improvements.
- Design and implement action plans to improve indemnity spend, lifecycle times and customer outcomes.
- Lead technical audits, assurance activity and governance reporting.
- Identify training needs and support capability uplift across the wider claims function.
- Support the department’s AI, automation and digital roadmap.
- Lead or sponsor projects that modernise claims handling processes and improve efficiency.
- Work with internal stakeholders and external partners on initiatives such as workflow automation, digital claims journeys, fraud technology and operational tooling.
- Help translate business opportunities into practical delivery plans with measurable outcomes.
- Champion innovation whilst ensuring appropriate governance, controls and customer fairness.
- Deputise for the Head of Third Party Claims where required.
- Coach and mentor managers and technical colleagues across the function.
- Build strong relationships with suppliers, legal partners and key internal stakeholders.
- Influence to deliver change and performance improvements.
- Essential
- Significant experience within motor claims, including bodily injury, credit hire, fraud and recoveries.
- Strong technical claims knowledge with experience handling complex / high-value matters.
- Proven experience using MI and data insight to improve performance.
- Demonstrable leadership experience within claims operations or technical / stakeholder management and influencing skills.
- Experience leading projects, change initiatives or transformation activity.
- Commercial mindset with focus on indemnity control and customer outcomes.
- Exposure to AI, automation, digital claims tools or innovation programmes.
- Experience working with external suppliers, legal panels or technology partners.
- Dip CII qualified (or working towards).
- Degree level education or equivalent experience.
Why Join Us? We’re committed to your growth, providing the support to excel in your current role whilst offering opportunities to step into new challenges and drive your career forward. We realise that we need to be a good fit for you above all else – so here’s what you can enjoy about AND-E:
- Recognised as the Best Large Insurance Employer: We are proud to have been named the Best Large Insurance Employer for 2023 at the prestigious British Insurance Awards.
- Unmatched Work-Life Balance.
- Competitive Salaries and Benefits Package: We offer competitive salaries that recognise your skills and expertise. We champion choice, flexibility, and balance in both work and home life. Our commitment to diversity, equity, and inclusion ensures everyone feels valued and supported – including embracing neurodiversity and providing the tools needed to thrive.
- Our community’s unwritten rule is to be as flexible as we can be. We understand life happens, and on We like to think our benefits package is one of the best, focusing on colleagues’ health, wealth, and lifestyle.
- Up to 28 Days annual leave with the option to buy/sell up to 5 days holiday*
- 10% Discretionary Annual Bonus*
- Healix Private Medical Insurance Options*
- 3 x Annual Salary Life Assurance*
- Health and Well-being Support: Including money back on health expenses (optician, dental, physio), free flu jab voucher, 24/7 virtual GP service, employee assistance programme, and enhanced family-friendly policies (e.g. £200 baby bonus).
- Financial and Lifestyle Benefits: Offers £250 towards driving lessons*, interest-free season ticket loan*, cycle scheme with discounts, Wagestream for financial flexibility*, and pension advisory services for retirement planning.
* Subject to company performance and completion of probation
Aioi Nissay Dowa Europe is committed to promoting equal opportunities in employment. Employees and job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics)
At AND-E, equal opportunity is more than a policy—it’s a promise. We welcome applications from all individuals regardless of age, disability, gender identity, marital status, pregnancy, race, religion, sexual orientation, or any other protected characteristic.
Reasonable adjustments: If you require any adjustments to support you during our recruitment process, please let us know. We’re committed to making the process accessible and are happy to help.
Third Party Claims Controller employer: Aioi Nissay Dowa Europe
Contact Detail:
Aioi Nissay Dowa Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Third Party Claims Controller
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who work at AND-E. A friendly chat can open doors and give you insider info about the company culture and what they’re really looking for.
✨Tip Number 2
Prepare for the interview by diving deep into the role of Third Party Claims Controller. Brush up on your knowledge of bodily injury, fraud, and recoveries. Show us you know your stuff and can lead with confidence!
✨Tip Number 3
Don’t just wait for the job to come to you! Apply through our website and make sure your application stands out. Tailor your CV and cover letter to highlight your leadership experience and technical claims expertise.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can leave a lasting impression. It shows you’re genuinely interested in the role and gives you another chance to reiterate why you’d be a great fit for AND-E.
We think you need these skills to ace Third Party Claims Controller
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Third Party Claims Controller role. Highlight your experience in motor claims, especially in areas like bodily injury and fraud, to show us you’re the right fit!
Showcase Your Leadership Skills: Since this is a senior role, we want to see your leadership experience shine through. Share examples of how you've led teams or projects in the past, and how you’ve influenced positive change in your previous roles.
Use Data to Your Advantage: We love candidates who can leverage MI and analytics! Include specific instances where you've used data insights to improve performance or drive results in your claims handling processes.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at AND-E.
How to prepare for a job interview at Aioi Nissay Dowa Europe
✨Know Your Claims Inside Out
Make sure you brush up on your technical claims knowledge, especially around bodily injury, credit hire, and fraud. Be ready to discuss specific cases you've handled and how you approached complex issues. This will show that you have the expertise AND-E is looking for.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams or projects in the past. Highlight your experience in coaching and mentoring others, as well as any successful change initiatives you've spearheaded. This will demonstrate your capability to support the Head of Third Party Claims effectively.
✨Data-Driven Decision Making
Familiarise yourself with how to use MI and analytics to improve performance. Be ready to discuss how you've identified trends or leakage opportunities in previous roles and what action plans you implemented. This will align perfectly with AND-E's focus on continuous improvement.
✨Embrace Innovation
Since the role involves supporting AI and digital transformation, think about how you've engaged with technology in your previous positions. Be prepared to share ideas on how to modernise claims handling processes and improve efficiency. This will show your forward-thinking mindset and fit with their innovative culture.