At a Glance
- Tasks: Handle personal injury claims and deliver excellent customer experiences.
- Company: Join a leading insurance employer with a focus on growth and support.
- Benefits: Enjoy competitive salaries, flexible working, and a fantastic benefits package.
- Other info: Be part of a diverse and inclusive workplace that values every individual.
- Why this job: Make a real difference by helping people get back on their feet.
- Qualifications: Knowledge of motor claims and strong negotiation skills required.
Third Party Claims Agent- Personal Injury - UK HYBRID WORKING. Working hours 37.5 hours per week. Monday – Friday ** FULL TIME & PART TIME AVAILABLE **
Join our business now as a Third Party Claims Agent (Personal Injury) where you can find and develop your own purpose, helping us to make sure that when life happens, we’re first there to help get people moving again.
Fancy a closer look and an opportunity to be part of a #connectedcommunity like no other?
Responsibilities
- Handle claims in line with policy, process and regulatory requirements, delivering an excellent customer experience.
- Assess, negotiate and settle a broad range of injury claims, from minor whiplash to complex cases including psychological injuries, fractures, scarring, head injuries and fatalities.
- Investigate liability and quantum, identify fraud indicators, address indemnity concerns and make accurate early decisions.
- Manage your caseload effectively, ensuring all actions are well-documented and systems remain fully up to date.
- Apply claims knowledge and negligence principles to negotiate with third parties and achieve fair, cost-effective outcomes.
- Take ownership of customer issues, aiming for first-call resolution and maintaining clear, proactive communication.
- Use audit feedback to improve technical skills, support team development and take responsibility for your ongoing training.
- Build strong working relationships with Claims suppliers to support the wider Claims strategy.
- Recommend and implement solutions that meet service standards and minimise risk, leakage and unnecessary costs.
- Support fair customer outcomes and contribute to continuous improvement within the Claims function.
- Work collaboratively with internal teams to identify and resolve claim-related issues.
- Maintain full compliance with FCA regulations and all relevant legal and risk requirements.
- Knowledge, Experience and Qualifications
- Knowledge of Motor Claims; specifically Personal Injury claims
- Understanding of the FCA regulatory regime, FOS ethos and TCF initiatives
- Ability to plan and organise own workload
- Sound negotiation and influencing skills
- Good level of both verbal and numerical reasoning, analytical, objective, solves problems by developing and applying solutions
- Proficient in using IT word processing and spreadsheet packages
- Understanding of the principles of negligence and how this applies to motor accident liability.
Why Join Us?
We're all about helping you grow, with plenty of support to develop in your current role whilst also creating opportunities to explore new ones and advance your career.
We realise that we need to be a good fit for you above all else – so here’s what you can enjoy about AND-E:
- Recognised as the Best Large Insurance Employer: We are proud to have been named the Best Large Insurance Employer for 2023 at the prestigious British Insurance Awards.
- Unmatched Work-Life Balance.
- Competitive Salaries and Benefits Package: We offer competitive salaries that recognise your skills and expertise.
We champion choice, flexibility, and balance in both work and home life.
Our commitment to diversity, equity, and inclusion ensures everyone feels valued and supported — including embracing neurodiversity and providing the tools needed to thrive.
We like to think our benefits package is one of the best, focusing on colleagues’ health, wealth, and lifestyle.
We offer
- Up to 25 Days annual leave with the option to buy/sell up to 5 days holiday*
- 5% Discretionary Annual Bonus*
- Healix Private Medical Insurance Options*
- 3 x Annual Salary Life Assurance*
- A range of health, wellbeing, and financial support benefits, including money back on health expenses, Employee Assistance Programme, Flu Jab voucher, Virtual GP service, and driving lessons* for you and your family.
- Additional perks such as a pension advisory service, family-friendly policies, season ticket loan*, cycle scheme*, and financial flexibility through Wagestream*.
- Subject to company performance and completion of probation
Aioi Nissay Dowa Europe is committed to promoting equal opportunities in employment.
Employees and job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics).
At AND-E, equal opportunity is more than a policy—it’s a promise.
We welcome applications from all individuals regardless of age, disability, gender identity, marital status, pregnancy, race, religion, sexual orientation, or any other protected characteristic.
Reasonable adjustments: If you require any adjustments to support you during our recruitment process, please let us know.
We’re committed to making the process accessible and are happy to help
Third Party Claims Agent - Personal Injury employer: Aioi Nissay Dowa Europe
At AND-E, we pride ourselves on being a leading employer in the insurance sector, recognised as the Best Large Insurance Employer for 2023. Our warm and inclusive culture fosters employee growth through continuous development opportunities, competitive salaries, and a comprehensive benefits package that prioritises work-life balance and well-being. Join us in our mission to make journeys simpler, safer, and smarter, while being part of a diverse community that values every individual.
StudySmarter Expert Advice🤫
We think this is how you could land Third Party Claims Agent - Personal Injury
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Aioi Nissay Dowa Europe). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Aioi Nissay Dowa Europe. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Third Party Claims Agent - Personal Injury
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Aioi Nissay Dowa Europe.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Aioi Nissay Dowa Europe. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Aioi Nissay Dowa Europe
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Aioi Nissay Dowa Europe to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Aioi Nissay Dowa Europe, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Aioi Nissay Dowa Europe's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
