At a Glance
- Tasks: Help customers with claims, negotiate solutions, and manage your caseload effectively.
- Company: Join a supportive and inclusive team at Aioi Nissay Dowa Europe.
- Benefits: Enjoy up to 25 days annual leave, private medical insurance, and a generous bonus scheme.
- Other info: Hybrid work model with excellent growth opportunities and a focus on work-life balance.
- Why this job: Make a real difference in customer service while developing your career in a flexible environment.
- Qualifications: Strong negotiation skills and a passion for helping people are essential.
We are recruiting for Third Party Capture Handlers in Newcastle on a Hybrid work basis. Monday - Friday. You will be provided with all the training and support you need to excel but also be looked after with an outstanding benefits package. We are looking for someone with excellent negotiation and influencing skills to help us deliver a great service to our customers. If this sounds a bit like you, we'd love to hear from you. If you love talking to people as much as we do, we’d love to hear from you. Apply Now! Responsibilities * Deliver customer-focused claims solutions in line with policy terms and claims handling procedures. * Investigate and decide on liability and quantum, identifying fraud risks, indemnity concerns, and supporting evidence early. * Provide effective third-party solutions to enhance customer experience and support capture targets. * Manage your caseload efficiently, keeping accurate records and systems updated. * Use knowledge of negligence and claims experience to negotiate fair settlements and control costs. * Take ownership of customer issues, aiming for first-contact resolution and keeping customers informed. * Respond to audit feedback to improve technical skills and contribute to team development. * Work closely with claims suppliers to support strategic goals and service delivery. * Recommend and implement case solutions that meet service standards and reduce risk and leakage. * Support service improvements while ensuring fair treatment of customers. * Liaise with other departments to identify and manage claims-related issues. * Maintain ongoing compliance with FCA regulations and other legal or risk frameworks. Knowledge, Experience and Qualifications * Knowledge of Motor Claims (preferred but not essential) * Understanding of FCA regulations, FOS principles, and TCF initiatives * Strong workload planning and organisation skills * Effective negotiation and influencing abilities * Good verbal, numerical, and analytical reasoning with problem-solving skills * Proficient in word processing and spreadsheet software * Understanding of negligence principles and motor accident liability (preferred) Why Join Us? We're all about helping you grow, with plenty of support to develop in your current role whilst also creating opportunities to explore new ones and advance your career. We realise that we need to be a good fit for you above all else – so here’s what you can enjoy about AND-E: * Recognised as the Best Large Insurance Employer: We are proud to have been named the Best Large Insurance Employer for 2023 at the prestigious British Insurance Awards. * Unmatched Work-Life Balance. * Competitive Salaries and Benefits Package: We offer competitive salaries that recognise your skills and expertise. We champion choice, flexibility, and balance in both work and home life. Our commitment to diversity, equity, and inclusion ensures everyone feels valued and supported — including embracing neurodiversity and providing the tools needed to thrive. We like to think our benefits package is one of the best, focusing on colleagues’ health, wealth, and lifestyle. We offer: 25 days annual leave, increasing to 26 days after one year of service with the option to buy/sell up to 5 days holiday* 5% Discretionary Annual Bonus* Healix Private Medical Insurance Options* 3 x Annual Salary Life Assurance* A range of health, wellbeing, and financial support benefits, including money back on health expenses, Employee Assistance Programme, Flu Jab voucher, Virtual GP service, and driving lessons* for you and your family. Additional perks such as a pension advisory service, family-friendly policies, season ticket loan*, cycle scheme*, and financial flexibility through Wagestream*. * Subject to company performance and completion of probation Aioi Nissay Dowa Europe is committed to promoting equal opportunities in employment. Employees and job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics). At AND-E, equal opportunity is more than a policy—it’s a promise. We welcome applications from all individuals regardless of age, disability, gender identity, marital status, pregnancy, race, religion, sexual orientation, or any other protected characteristic. Reasonable adjustments: If you require any adjustments to support you during our recruitment process, please let us know. We’re committed to making the process accessible and are happy to help
Third Party Capture Handler employer: Aioi Nissay Dowa Europe
At AND-E, we pride ourselves on being recognised as the Best Large Insurance Employer for 2023, offering a supportive and inclusive work environment in Newcastle. With a strong focus on employee growth, unmatched work-life balance, and an exceptional benefits package that prioritises health, wealth, and lifestyle, we ensure our team members feel valued and empowered to thrive in their roles. Join us to be part of a company that truly cares about your development and well-being.
Contact Details:
Aioi Nissay Dowa Europe Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Third Party Capture Handler
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Aioi Nissay Dowa Europe. Check out their website and social media to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your negotiation skills! Since this role requires excellent influencing abilities, think of scenarios where you had to negotiate or resolve conflicts. Prepare some examples to share during your interview to demonstrate your skills in action.
✨Tip Number 3
Be ready to talk about customer service! This job is all about delivering great service, so come prepared with stories that highlight your experience in handling customer issues and achieving first-contact resolutions. Show them you’re the person they need!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Third Party Capture Handler
Negotiation Skills
Influencing Skills
Customer Service Orientation
Claims Handling Procedures
Fraud Risk Identification
Case Management
Knowledge of Motor Claims
FCA Regulations Understanding
Workload Planning
Organisational Skills
Analytical Reasoning
Problem-Solving Skills
Proficiency in Word Processing Software
Proficiency in Spreadsheet Software
Understanding of Negligence Principles
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Third Party Capture Handler role. Highlight your negotiation skills and any relevant experience in claims handling to show us you’re the perfect fit!
Show Off Your People Skills:Since we love talking to people, don’t forget to showcase your communication skills. Share examples of how you've effectively resolved customer issues or influenced decisions in your previous roles.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon to ensure we can easily see your qualifications and enthusiasm for the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Aioi Nissay Dowa Europe
✨Know Your Stuff
Before the interview, brush up on your knowledge of motor claims and FCA regulations. Familiarise yourself with common terms and procedures related to third-party capture handling. This will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Show Off Your Negotiation Skills
Since this role requires excellent negotiation and influencing skills, prepare examples from your past experiences where you've successfully negotiated outcomes. Think about how you can demonstrate your ability to handle customer issues and achieve fair settlements.
✨Be Customer-Focused
The job is all about delivering great service to customers. During the interview, highlight your customer service experience and how you've gone above and beyond to resolve issues. Share specific stories that showcase your commitment to first-contact resolution and keeping customers informed.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, team dynamics, and opportunities for growth. This shows that you're not just interested in the job, but also in how you can contribute to the team's success and develop your career with them.
