At a Glance
- Tasks: Support and enhance IT environments while managing user access and device configurations.
- Company: Join AND-E, a fast-growing insurance company with a warm, inclusive culture.
- Benefits: Enjoy competitive salaries, up to 28 days annual leave, and private medical insurance options.
- Other info: Flexible work-life balance and excellent career growth opportunities await you.
- Why this job: Be part of an innovative team driving IT improvements in a dynamic environment.
- Qualifications: Experience in IT support, device management, and Microsoft 365 administration is essential.
We’re AND-E – one of the fastest-growing insurance companies.
And we’re proud of our warm and inclusive culture.
We’re building a diverse community, with a unique blend of strengths, to take our business to the next level.
AND-E was shortlisted in the Best Insurance Employer category at the 2022 British Insurance Awards, earning a 5* rating!
You will enjoy improving IT environments rather than simply maintaining them and be comfortable working across a broad range of responsibilities, from hands-on end-user support and device management through to Microsoft 365 administration, user access, automation and IT operations.
You will thrive in a collaborative, fast-paced environment where you can work independently, take ownership of your responsibilities and build strong relationships across the business.
You will be proactive, solutions-focused and committed to delivering a reliable, secure and user-focused IT service.
This is an exciting opportunity to join the Aioi R&D Lab during a period of growth and organisational change.
As the Lab moves towards operating as an independent entity, you will support the development of our IT environment by helping implement new systems, improve existing processes and contribute to building an efficient, secure and scalable technology function.
If you’re looking to go further, faster join us and enjoy every opportunity.
CHALLENGED NOW AND-EXPERT NEXT
Responsibilities
- Prepare, configure, maintain, and troubleshoot office IT equipment including laptops, peripherals, meeting room devices, and related hardware.
- Manage and maintain office network infrastructure including Wi-Fi, LAN, internet connectivity, and network security settings.
- Perform laptop setup, software installation, device configuration, onboarding, replacement, and lifecycle management for employees.
- Procure, configure, renew, and manage licenses for business applications and productivity tools.
- Administer user accounts and access permissions for email systems, cloud services, collaboration platforms, and other business applications.
- Manage corporate domains, email domains, DNS settings, and related administrative activities.
- Maintain security and reliability of Exchange Online and Microsoft 365 systems and services and leverage Azure AD & on-Prem Active Directory Systems to enable Role Based Access and improve security.
- Expansion and operation of the Microsoft 365 tenant in the group, and support and operation of systems and applications in the Windows on-premises environment, with Microsoft 365 or in Azure
- Develop and maintain automation scripts (i. e. Power Shell, Power Automate, etc.), and develop future strategies for Microsoft 365 products and services
- Provide help desk and user support services as the primary point of contact for IT operations, troubleshooting, and security-related inquiries.
- Knowledge, Experience & Qualifications;
Essential
- Prepare, configure, maintain, and troubleshoot office IT equipment including laptops, peripherals, meeting room devices, and related hardware.
- Manage and maintain office network infrastructure including Wi-Fi, LAN, internet connectivity, and network security settings.
- Perform laptop setup, software installation, device configuration, onboarding, replacement, and lifecycle management for employees.
- Procure, configure, renew, and manage licenses for business applications and productivity tools.
- Administer user accounts and access permissions for email systems, cloud services, collaboration platforms, and other business applications.
- Manage corporate domains, email domains, DNS settings, and related administrative activities.
- Maintain security and reliability of Exchange Online and Microsoft 365 systems and services and leverage Azure AD & on-Prem Active Directory Systems to enable Role Based Access and improve security.
- Expansion and operation of the Microsoft 365 tenant in the group, and support and operation of systems and applications in the Windows on-premises environment, with Microsoft 365 or in Azure
- Develop and maintain automation scripts (i. e. Power Shell, Power Automate, etc.), and develop future strategies for Microsoft 365 products and services
- Provide help desk and user support services as the primary point of contact for IT operations, troubleshooting, and security-related inquiries.
- In technically complex and ambiguous environments involving multiple stakeholders.
Desirable
- Prepare, configure, maintain, and troubleshoot office IT equipment including laptops, peripherals, meeting room devices, and related hardware.
- Manage and maintain office network infrastructure including Wi-Fi, LAN, internet connectivity, and network security settings.
- Perform laptop setup, software installation, device configuration, onboarding, replacement, and lifecycle management for employees.
- Procure, configure, renew, and manage licenses for business applications and productivity tools.
- Administer user accounts and access permissions for email systems, cloud services, collaboration platforms, and other business applications.
- Manage corporate domains, email domains, DNS settings, and related administrative activities.
- Maintain security and reliability of Exchange Online and Microsoft 365 systems and services and leverage Azure AD & on-Prem Active Directory Systems to enable Role Based Access and improve security.
- Expansion and operation of the Microsoft 365 tenant in the group, and support and operation of systems and applications in the Windows on-premises environment, with Microsoft 365 or in Azure
- Develop and maintain automation scripts (i. e. Power Shell, Power Automate, etc.), and develop future strategies for Microsoft 365 products and services
- Provide help desk and user support services as the primary point of contact for IT operations, troubleshooting, and security-related inquiries.
- Experience in consulting, client-facing AI delivery, or regulated industry contexts such as insurance, financial services, or public-sector programmes.
- Familiarity with agentic systems design, MCP/A2A protocols, or inference-time privacy controls.
- Familiarity innovating with agentic-driven workflows and toolsets for both research and prototyping tasks, such as Claude, Claude-Code, Co Pilot, etc.
Why Join Us?
We're committed to your growth, providing the support to excel in your current role whilst offering opportunities to step into new challenges and drive your career forward.
We realise that we need to be a good fit for you above all else – so here’s what you can enjoy about AND-E:
- Recognised as the Best Large Insurance Employer: We are proud to have been named the Best Large Insurance Employer for 2023 at the prestigious British Insurance Awards.
- Unmatched Work-Life Balance.
- Competitive Salaries and Benefits Package: We offer competitive salaries that recognise your skills and expertise.
We champion choice, flexibility, and balance in both work and home life.
Our commitment to diversity, equity, and inclusion ensures everyone feels valued and supported — including embracing neurodiversity and providing the tools needed to thrive.
Our community’s unwritten rule is to be as flexible as we can be. We understand life happens, and on
We like to think our benefits package is one of the best, focusing on colleagues’ health, wealth, and lifestyle. We offer:
- Up to 28 Days annual leave with the option to buy/sell up to 5 days holiday*
- Healix Private Medical Insurance Options*
- 3 x Annual Salary Life Assurance*
- Health and Well-being
Support: Including money back on health expenses (optician, dental, physio), free flu jab voucher, 24/7 virtual GP service, employee assistance programme, and enhanced family-friendly policies (e. g. £200 baby bonus).
- Financial and
- Lifestyle
Benefits: Offers £250 towards driving lessons*, interest-free season ticket loan*, cycle scheme with discounts, Wagestream for financial flexibility*, and pension advisory services for retirement planning.
- Subject to company performance and completion of probation
Aioi Nissay Dowa Europe is committed to promoting equal opportunities in employment.
Employees and job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics)
At AND-E, equal opportunity is more than a policy—it’s a promise.
We welcome applications from all individuals regardless of age, disability, gender identity, marital status, pregnancy, race, religion, sexual orientation, or any other protected characteristic.
Reasonable adjustments: If you require any adjustments to support you during our recruitment process, please let us know.
We’re committed to making the process accessible and are happy to help
StudySmarter Expert Advice🤫
We think this is how you could land IT Specialist in Oxford
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Aioi Nissay Dowa Europe values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Aioi Nissay Dowa Europe might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Aioi Nissay Dowa Europe!
✨Direct Apply to Aioi Nissay Dowa Europe
Let's not forget to apply directly through the Aioi Nissay Dowa Europe website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Specialist in Oxford
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Aioi Nissay Dowa Europe.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Aioi Nissay Dowa Europe. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Aioi Nissay Dowa Europe
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
