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- Tasks: Manage fleet claims from start to finish while providing top-notch service.
- Company: Leading insurance company in North East England with a customer-first approach.
- Benefits: Competitive salary, outstanding benefits, and hybrid working for a great work-life balance.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: 2 years of fleet handling experience and strong negotiation skills required.
- Other info: Opportunity to grow in a supportive and flexible work environment.
The predicted salary is between 30000 - 40000 £ per year.
A leading insurance company in North East England is looking for a Customer Fleet Claims Handler. In this role, you will manage fleet claims from notification to settlement while ensuring excellent service for customers and brokers.
You should have at least 2 years of fleet handling experience, strong negotiation skills, and an understanding of FCA requirements.
The position offers a competitive salary and an outstanding benefits package, including hybrid working, fostering a great work-life balance.
Fleet Claims Specialist — Customer-Focused Negotiator in North East employer: Aioi Nissay Dowa Europe
Contact Detail:
Aioi Nissay Dowa Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fleet Claims Specialist — Customer-Focused Negotiator in North East
✨Tip Number 1
Network like a pro! Reach out to people in the insurance industry, especially those who work in fleet claims. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to fleet claims and customer service. We recommend role-playing with a friend to boost your confidence and refine your negotiation skills.
✨Tip Number 3
Showcase your experience! When you get the chance to speak with potential employers, highlight your past successes in managing fleet claims and how you’ve provided excellent service to customers and brokers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged in their job search.
We think you need these skills to ace Fleet Claims Specialist — Customer-Focused Negotiator in North East
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your fleet handling experience and negotiation skills. We want to see how your background aligns with the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you can bring value to our team. Keep it concise but impactful!
Showcase Your Understanding of FCA Requirements: Since this role involves managing claims, it’s crucial to demonstrate your knowledge of FCA requirements. We appreciate candidates who can show they understand the regulatory landscape in which we operate.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Aioi Nissay Dowa Europe
✨Know Your Fleet Claims Inside Out
Make sure you brush up on your fleet claims knowledge before the interview. Understand the entire process from notification to settlement, and be ready to discuss specific cases you've handled. This will show that you’re not just familiar with the role but also passionate about it.
✨Show Off Your Negotiation Skills
Prepare examples of how you've successfully negotiated claims in the past. Think about challenging situations where you managed to achieve a positive outcome for both the customer and the company. This will highlight your ability to balance customer satisfaction with business needs.
✨Familiarise Yourself with FCA Requirements
Since understanding FCA requirements is crucial for this role, make sure you can speak confidently about them. Brush up on the latest regulations and think about how they apply to fleet claims. This will demonstrate your expertise and commitment to compliance.
✨Emphasise Customer Service Excellence
This role is all about providing excellent service, so be prepared to discuss how you prioritise customer needs. Share stories that showcase your dedication to going above and beyond for clients, as well as how you handle difficult conversations with empathy and professionalism.