Dev Ops Engineer in North East

We are one of the fastest-growing insurance companies, proud of our warm and inclusive culture. We are building a diverse community to take our business to the next level. As a DevOps Engineer, you will be at the heart of our platforms, helping keep everything running smoothly while we deliver for our customers. You will get hands-on with AWS, working across monitoring, incident response, automation, and CI/CD to keep modern platforms fast, reliable, and scalable.

This isn’t a role where you’ll just keep the lights on. You’ll be solving real problems, reducing manual effort, and helping shape how we build and run our systems going forward. You’ll work closely with experienced engineers, share ideas, and continuously look for smarter, better ways of doing things. Your work will directly support the systems that power our business, ensuring they are ready when our customers need them most. If you’re curious, collaborative, and enjoy solving meaningful technical challenges, this could be your next move.

• Manage and support AWS services (EC2, RDS, S3, Lambda, networking), driving automation using Shell, Python, and AWS-native solutions to improve efficiency and reliability.
• Assist in building and maintaining CI/CD pipelines using tools such as AWS CodePipeline and Jenkins.
• Support cloud-based deployment, monitoring, and operational tooling across application environments.
• Maintain platform availability, resilience, and disaster recovery capabilities, contributing to service reliability improvements (SLIs/SLOs).
• Participate in deployments, releases, and day-to-day operational support across multiple applications.
• Monitor system health, including application environments, scheduled jobs, integrations, and message queues, and contribute to logging and alerting standards.
• Support incident management activities, including triage, troubleshooting, escalation, root cause analysis (RCA), and continuous improvement based on incident trends.
• Assist with routine maintenance tasks such as data validation, fixes, and batch/integration support.
• Support containerisation using Docker and follow best practices for image creation and management.
• Assist with infrastructure and system administration tasks across Linux and Windows environments.
• Apply Infrastructure as Code (IaC) principles using Terraform.
• Follow DevOps best practices, including branching strategies and source control using Git and Bitbucket.
• Contribute to technical documentation, runbooks, and operational procedures using Confluence and Bitbucket.
• Collaborate in Agile ceremonies with cross-functional teams, including developers, testers, infrastructure teams, and third-party vendors.
• Support planned out-of-hours changes and incidents where required.
• Participate in cost-awareness and optimisation activities within AWS environments.

• Essential: Experience in IT support and systems administration.
• Basic understanding of ITIL, DevOps, Agile, and Kanban principles.
• Exposure to Linux administration and troubleshooting.
• Hands-on exposure to AWS core services (EC2, S3, RDS, IAM, CloudWatch).
• Understanding of CI/CD pipelines and deployment automation.
• Familiarity with monitoring, logging, and observability tools.
• Awareness of application platforms and middleware such as Java, Tomcat, Apache, and NodeJS.
• Experience using Git and collaborative development workflows.
• Basic scripting skills using Shell or Python.
• Understanding of containerisation concepts using Docker.
• Strong problem-solving skills and attention to detail.
• Good communication and interpersonal skills.
• Willingness to learn and develop within a fast-paced technical environment.
• Understanding of incident management and production support environments.
• Awareness of security best practices (IAM roles, secrets management).

• Desirable: Exposure to Guidewire applications.
• Exposure to Terraform or Infrastructure as Code (IaC) tooling.
• Knowledge of AWS Lambda, serverless, and event-driven architecture.
• Experience within insurance or financial services environments.
• Experience with EKS / container orchestration (or strong Docker usage).
• Experience working in 24/7 production environments, ideally within regulated settings.
• Understanding of release management and change controls in regulated environments.

Why Join Us? We're all about helping you grow, with plenty of support to develop in your current role whilst also creating opportunities to explore new ones and advance your career. We realise that we need to be a good fit for you above all else so here’s what you can enjoy about us:

• Recognised as the Best Large Insurance Employer for 2023 at the British Insurance Awards.
• Unmatched Work-Life Balance.
• Competitive Salaries and Benefits Package: We offer competitive salaries that recognise your skills and expertise, championing choice, flexibility, and balance in both work and home life.
• Our commitment to diversity, equity, and inclusion ensures everyone feels valued and supported.
• Up to 28 Days annual leave with the option to buy/sell up to 5 days holiday.
• 7.5% Discretionary Annual Bonus.
• Healix Private Medical Insurance Options.
• 3 x Annual Salary Life Assurance.
• A range of health, wellbeing, and financial support benefits.
• Additional perks such as a pension advisory service, family-friendly policies, season ticket loan, cycle scheme, and financial flexibility through Wagestream.

Subject to company performance and completion of probation. We are committed to promoting equal opportunities in employment. Employees and job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics). We welcome applications from all individuals regardless of age, disability, gender identity, marital status, pregnancy, race, religion, sexual orientation, or any other protected characteristic. Reasonable adjustments: If you require any adjustments to support you during our recruitment process, please let us know. We are committed to making the process accessible and are happy to help.