Commercial Motor Underwriting Support

Commercial Motor Underwriting Support – PERMANENT FULL TIME – HYBRID WORKING Are you ready to join an award-winning company that prioritises your well-being and work-life balance? We’re AND-E – one of the fastest-growing insurance companies. And we’re proud of our warm and inclusive culture. We’re building a diverse community, with a unique blend of strengths, to take our business to the next level. We are looking for someone to provide high quality technical and administrative support to the Commercial Motor Underwriters, external Brokers and corporate Insureds, by the timely and accurate completion of policy documentation and other varied administrative tasks throughout the lifetime of each policy. Delivering services in line with service level agreements, providing a solid foundation for the delivery of the Commercial Motor business plan, enabling the Underwriters to focus on the acquisition of new business and the retention of existing business. Acting as a first point of contact for Underwriters, external Brokers and corporate Insureds via various channels including e-mail, inbound and outbound calls. CHALLENGED NOW AND-EXPERT NEXT. Responsibilities: – Ensuring all renewal preparatory work is completed within pre-renewal period. – Policy debiting producing policy documents, certificates and other mandatory documents for all New Business and Renewals. – Making policy and premium adjustments where required, producing new certificates and endorsements/schedules to meet individual client needs. – Assimilating often fragmented and inconsistent data provided by Brokers into a meaningful set of declared changes. – Undertake all aspects of Fleet Credit Control including preparing and reconciling statements, allocation of monies received, ensuring payment plans via direct debit are set up for Commercial Insured and proactively chasing Brokers and insured when any payments are missed. – Maintaining accurate control data and using various channels, where required, to chase up on Renewals that are due. – Complete all associated administration tasks in relation to the timely and accurate processing and recording of all business written in the underwriting area in both a timely and accurate manner to ensure the meeting of business plan objectives and underwriting service standards. – Being available at all times to deal with inbound and outbound calls, emails or messages from the internal underwriting team or external brokers. – Primary point of contact for any insureds who are having trouble, or require help with using the Fleet vehicle MID application. – Ensure the daily Policy extract from CMP is loaded into the MID extranet application in a timely manner each day. – Conduct yourself positively and professionally to present yourself as an ambassador for the company. – You operate within the rules and requirements of the FCA and any other legal, regulatory and risk management frameworks, ensuring all changes, new changes and procedures are implemented, understood, and adhered to. Knowledge, Experience & Qualifications: * Good level of verbal and written communication skills. * Basic telephony skills * Insurance experience providing technical and administrative support of 1 year+ * Basic Credit Control skills * A positive approach to providing excellent customer service. * Proactive, use initiative and problem-solving. * Attention to detail and a systematic approach to all tasks given within agreed SLA\’s. * Actively seeks to develop skills and knowledge, striving to reach maximum potential as an individual and within a team. * Trustworthy and approachable, ensuring confidentiality at all times. * Ability and drive to work towards achieving monthly SLA\’s and daily/weekly deadlines. * A demonstrable skill / knowledge in each of the following areas is essential: MS Word, Excel and PowerPoint. Why Join Us? We\’re all about helping you grow, with plenty of support to develop in your current role whilst also creating opportunities to explore new ones and advance your career. We realise that we need to be a good fit for you above all else – so here’s what you can enjoy about AND-E: – Recognised as the Best Large Insurance Employer: We are proud to have been named the Best Large Insurance Employer for 2023 at the prestigious British Insurance Awards. – Unmatched Work-Life Balance. – Competitive Salaries and Benefits Package: We offer competitive salaries that recognise your skills and expertise. We champion choice, flexibility, and balance in both work and home life. Our commitment to diversity, equity, and inclusion ensures everyone feels valued and supported — including embracing neurodiversity and providing the tools needed to thrive. We like to think our benefits package is one of the best, focusing on colleagues’ health, wealth, and lifestyle. We like to think our benefits package is one of the best, focusing on colleagues’ health, wealth, and lifestyle. We offer: * Up to 28 Days annual leave with the option to buy/sell up to 5 days holiday* * 7.5% Discretionary Annual Bonus* * Healix Private Medical Insurance Options* * 3 x Annual Salary Life Assurance* * A range of health, wellbeing, and financial support benefits, including money back on health expenses, Employee Assistance Programme, Flu Jab voucher, Virtual GP service, and driving lessons* for you and your family. * Additional perks such as a pension advisory service, family-friendly policies, season ticket loan*, cycle scheme*, and financial flexibility through Wagestream*. * Subject to company performance and completion of probation Aioi Nissay Dowa Europe is committed to promoting equal opportunities in employment. Employees and job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics) At AND-E, equal opportunity is more than a policy—it’s a promise. We welcome applications from all individuals regardless of age, disability, gender identity, marital status, pregnancy, race, religion, sexual orientation, or any other protected characteristic. Reasonable adjustments: If you require any adjustments to support you during our recruitment process, please let us know. We’re committed to making the process accessible and are happy to help