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- Tasks: Join us as a Claims Support Agent, handling claims efficiently and supporting our dynamic team.
- Company: Be part of a forward-thinking company focused on delivering exceptional claims services.
- Benefits: Enjoy hybrid working, generous leave, private medical insurance, and various financial perks.
- Why this job: This role offers growth opportunities, a supportive culture, and the chance to make a real impact.
- Qualifications: No prior experience needed; just bring your attention to detail and a proactive attitude!
- Other info: Flexible working hours and a vibrant team environment await you!
The predicted salary is between 24000 - 36000 £ per year.
Overview
We are seeking a proactive and detail-oriented Claims Support Agent to join our dynamic team. The role is HYBRID WORKING – 37.5 hrs (Monday-Friday). No claims or insurance experience required. In this role, you will play a key part in supporting the delivery of our Claims strategy by ensuring the smooth and efficient processing of all claims-related activities, including handling payments, claims income, and recoveries, while collaborating closely with suppliers and internal operations to guarantee that all transactions are processed accurately, promptly, and at the lowest cost to the business.
Responsibilities
- Handle work allocated by the Team Manager, ensuring compliance with authority levels, claims guidelines, and procedures.
- Maintain Claims Support workflow, ensuring accurate and prompt documentation of actions and up-to-date claims systems.
- Manage various payment types within authority limits, ensuring accurate calculations, income tracking, and timely reconciliation of financial records.
- Action subrogation activities to drive the rapid recovery of outlay and early settlement of claims.
- Triaging claims to route specific activities to appropriate handlers or specialized teams.
- Process incoming and outgoing post/documentation, directing it to the relevant recipients efficiently.
- Work confidently with software tools such as Microsoft Office, Audatex, Verify, and document management systems.
- Support testing of new claims administration processes and system functionalities to enhance efficiency.
- Communicate professionally with colleagues, suppliers, and customers to maintain positive relationships and drive claims progress.
- Take ownership of claims, ensuring consistent follow-through, proactive settlement actions, and reducing delays.
Benefits
- Up to 25 Days annual leave with the option to buy/sell up to 5 days holiday
- 5% Discretionary Annual Bonus
- Healix Private Medical Insurance Options
- 3 x Annual Salary Life Assurance
- A range of health, wellbeing, and financial support benefits, including money back on health expenses, Employee Assistance Programme, Flu Jab voucher, Virtual GP service, and driving lessons for you and your family.
- Additional perks such as a pension advisory service, family-friendly policies, season ticket loan, cycle scheme, and financial flexibility through Wagestream.
- Subject to company performance and completion of probation
Qualifications
- Knowledge of motor claims (desirable).
- Ability to quickly adapt to changing claims processes and procedures.
- Understanding of the FCA regulatory framework, FOS ethos, and Treating Customers Fairly (TCF) initiatives.
- Proactive in managing incoming workflows and prioritizing tasks efficiently.
- Strong data entry skills with a keen attention to detail and accuracy.
- Ability to multitask across various systems and platforms with ease.
- Good verbal and numerical reasoning skills, with the ability to develop and apply effective solutions to problems.
- Understanding of negligence principles and their application in motor accident liability.
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Claims Support Agent employer: Aioi Nissay Dowa Europe
Contact Detail:
Aioi Nissay Dowa Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Support Agent
✨Tip Number 1
Familiarise yourself with the claims process and terminology. Even though no prior experience is required, understanding basic concepts will help you communicate effectively with colleagues and clients.
✨Tip Number 2
Brush up on your Microsoft Office skills, especially Excel. Being comfortable with spreadsheets will enable you to manage data entry and financial records more efficiently, which is crucial for this role.
✨Tip Number 3
Practice your communication skills. As a Claims Support Agent, you'll need to interact with various stakeholders, so being able to convey information clearly and professionally is key to building positive relationships.
✨Tip Number 4
Show your proactive side by preparing examples of how you've managed workflows or prioritised tasks in previous roles. This will demonstrate your ability to handle the dynamic nature of claims processing.
We think you need these skills to ace Claims Support Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the Claims Support Agent role. Emphasise your attention to detail, data entry skills, and any experience with customer service or administrative tasks.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position. Mention your ability to adapt to new processes and your proactive approach to managing workflows. Relate your skills to the responsibilities outlined in the job description.
Highlight Relevant Skills: In your application, focus on skills such as strong verbal and numerical reasoning, multitasking abilities, and familiarity with software tools like Microsoft Office. These are crucial for the role and should be clearly stated.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a Claims Support Agent.
How to prepare for a job interview at Aioi Nissay Dowa Europe
✨Show Your Proactivity
As a Claims Support Agent, being proactive is key. During the interview, share examples of how you've taken initiative in previous roles or projects. This will demonstrate your ability to manage workflows and prioritise tasks effectively.
✨Highlight Attention to Detail
Since the role requires strong data entry skills and accuracy, be prepared to discuss situations where your attention to detail made a difference. Mention any specific tools or methods you use to ensure precision in your work.
✨Familiarise Yourself with Relevant Software
The job involves using various software tools like Microsoft Office and document management systems. Brush up on these tools before the interview and be ready to discuss your experience with them, even if it's from academic or personal projects.
✨Understand the Claims Process
While no prior claims experience is required, having a basic understanding of the claims process can set you apart. Research common claims procedures and terminology, and be ready to discuss how you would approach learning new processes quickly.
