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For Companies At a Glance
- Tasks: Deliver excellent customer solutions and manage claims with precision.
- Company: Join an award-winning insurance employer focused on your growth.
- Benefits: Enjoy competitive pay, flexible working, and a fantastic benefits package.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Motor claims knowledge and strong negotiation skills are a plus.
- Other info: Embrace diversity and enjoy a work-life balance that suits you.
The predicted salary is between 30000 - 42000 £ per year.
We’re committed to delivering outstanding service to our customers — but that starts with looking after the people who make it happen: you. We’re excited to be recruiting Claims Handlers (Third Party Property Damage) to join our team. You’ll receive all the training and support you need to thrive, along with a fantastic benefits package and the flexibility of hybrid working. If this sounds like you, we’d love to hear from you. Let’s do great work together.
Responsibilities
- Deliver customer solutions in line with policy and claims processes to ensure an excellent claims experience.
- Investigate and decide on liability and quantum early, identifying fraud risks and indemnity concerns.
- Provide effective solutions to enhance third-party customer experience and meet capture targets.
- Manage your caseload to a high standard, ensuring accurate documentation and up-to-date system records.
- Use claims knowledge and negligence principles to negotiate optimal liability and cost outcomes.
- Aim for first-call resolution, take ownership of issues, and keep customers informed until resolved.
- Act on feedback from quality audits to build technical capability and complete agreed development actions.
- Work collaboratively with Claims suppliers to build partnerships aligned with strategy.
- Recommend and implement solutions that meet service standards and minimise risk and leakage.
- Support the Claims function in meeting customer needs, including adherence to Treating Customers Fairly, and drive continuous improvement.
- Liaise effectively with internal teams to identify and manage Claims issues.
- Maintain ongoing compliance with FCA requirements and all relevant legal, regulatory, and risk frameworks.
Knowledge, Experience and Qualifications
- Motor Claims knowledge (highly beneficial).
- Understanding of FCA regulations, FOS approach, and TCF principles.
- Strong planning and workload management skills.
- Effective negotiation and influencing abilities.
- Good verbal, numerical and analytical reasoning; objective problem-solver.
- Proficient with Word, Excel and general IT systems.
- Understanding of negligence principles and motor accident liability.
Why Join Us?
We’re committed to helping you grow — supporting your development in your current role and creating opportunities to explore new paths and advance your career. Here’s what you can enjoy at AND-E:
- Award-Winning Employer: Best Large Insurance Employer 2023 (British Insurance Awards).
- Excellent Work–Life Balance.
- Competitive Pay and Benefits that reflect your skills and expertise.
We champion choice, flexibility, and balance in both work and home life. Our commitment to diversity, equity, and inclusion ensures everyone feels valued and supported — including embracing neurodiversity and providing the tools needed to thrive. We like to think our benefits package is one of the best, focusing on colleagues’ health, wealth, and lifestyle.
We offer:
- Up to 25 Days annual leave with the option to buy/sell up to 5 days holiday.
- 5% Discretionary Annual Bonus.
- Healix Private Medical Insurance Options.
- 3 x Annual Salary Life Assurance.
- A range of health, wellbeing, and financial support benefits, including money back on health expenses, Employee Assistance Programme, Flu Jab voucher, Virtual GP service, and driving lessons for you and your family.
- Additional perks such as a pension advisory service, family-friendly policies, season ticket loan, cycle scheme, and financial flexibility through Wagestream.
Aioi Nissay Dowa Europe is committed to promoting equal opportunities in employment. Employees and job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics). At AND-E, equal opportunity is more than a policy—it’s a promise. We welcome applications from all individuals regardless of age, disability, gender identity, marital status, pregnancy, race, religion, sexual orientation, or any other protected characteristic.
Reasonable adjustments: If you require any adjustments to support you during our recruitment process, please let us know. We’re committed to making the process accessible and are happy to help.
Claims Handler -TPPD employer: Aioi Nissay Dowa Europe
Contact Detail:
Aioi Nissay Dowa Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler -TPPD
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with the responsibilities and tasks of a Claims Handler. This will not only help you in interviews but also show that you're genuinely interested in the position.
✨Tip Number 2
Practice your negotiation skills! As a Claims Handler, you'll need to negotiate optimal outcomes. Try role-playing scenarios with friends or family to build your confidence before the big day.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company culture and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team at AND-E. Let’s do great work together!
We think you need these skills to ace Claims Handler -TPPD
Some tips for your application 🫡
Understand the Role: Before you dive into your application, take a moment to really grasp what being a Claims Handler involves. Familiarise yourself with the responsibilities and tasks mentioned in the job description so you can tailor your application accordingly.
Showcase Your Skills: Make sure to highlight any relevant experience or skills that align with the role. Whether it's your motor claims knowledge or your knack for effective negotiation, we want to see how you can bring value to our team!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon where possible. We appreciate a well-structured application that makes it easy for us to see why you’re a great fit.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way to ensure your application gets to us directly and allows you to easily track your progress. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at Aioi Nissay Dowa Europe
✨Know Your Claims Inside Out
Before the interview, brush up on your motor claims knowledge and understand the key principles of negligence and liability. This will not only help you answer questions confidently but also demonstrate your commitment to delivering excellent customer solutions.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples where you've effectively managed a caseload or resolved complex issues. Highlight your analytical reasoning and how you’ve used it to negotiate optimal outcomes in previous roles.
✨Familiarise Yourself with FCA Regulations
Understanding the FCA regulations and Treating Customers Fairly principles is crucial for this role. Make sure you can articulate how these regulations impact claims handling and customer service during your interview.
✨Demonstrate Team Collaboration
Since the role involves working closely with internal teams and claims suppliers, be ready to share experiences where you’ve successfully collaborated with others. Emphasise your ability to build partnerships and drive continuous improvement in service delivery.
