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For Companies At a Glance
- Tasks: Help process insurance claims and ensure customer satisfaction while maintaining compliance.
- Company: Join a top-rated insurance employer known for its supportive culture.
- Benefits: Enjoy competitive pay, generous leave, and health perks like private medical insurance.
- Why this job: Make a real difference by assisting customers and improving their claims experience.
- Qualifications: Strong communication skills and a knack for problem-solving are essential.
- Other info: Great opportunities for career growth and a fantastic work-life balance.
The predicted salary is between 28800 - 43200 £ per year.
As a member of the Claims Team, the primary objective is to contribute to the efficient and accurate processing of insurance claims while prioritizing customer satisfaction and compliance. This role plays a vital part in delivering excellent service to our customers and upholding the company\’s reputation in the insurance industry. If you love talking to people as much as we do, we\’d love to hear from you.
Role Responsibilities
- Assess the validity of insurance claims and assist in determining fraudulent cases.
- Support in coordinating any necessary follow-up actions related to claims.
- Maintain organized and up-to-date claim files for reference and auditing.
- Assist in regular reviews of claim files to ensure accuracy and completeness.
- Aid in ensuring appropriate payments are made to policyholders.
- Assist in conducting investigations to determine the acceptance or denial of claims.
- Interact with customers to clarify coverage options and assist in claim processing.
Customer Communication
- Provide timely and clear communication to customers regarding the status of their claims.
- Ensure consistent follow up with customers to keep them informed of any updates.
- Support in ensuring all claims processing procedures adhere to compliance standards.
- Assist in promoting ethical customer claim practices within the team.
- Aid in monitoring and meeting set time frames for claims processing.
- Assist in promptly highlighting potential compliance issues and supporting corrective action.
Collaboration and Reporting
- Collaborate with team leaders to identify process improvements.
- Contribute to reporting on individual and team performance using relevant data.
Adherence to SLA\’s
- Work collaboratively with team members to prioritise workload.
- Assist in monitoring and meeting SLA\’s for claims processing times, response times and customer satisfaction metrics.
- Customer Satisfaction Score
- Ticket Response Time and Handling Time
- Complaint Handling Time
- Compliance Audit Success
Qualifications
- Good level of verbal and written communication skills
- Proficient in using in word processing/spreadsheet packages/in-house systems
- Understanding of the FCA, ICO regulatory regime and Consumer Duty principles
- Ability to plan and organize own workload
- Good level of both verbal and numerical reasoning, analytical, objective, solves problems by developing and applying solutions
Career Growth & Support
We\’re all about helping you grow, with plenty of support to develop in your current role whilst also creating opportunities to explore new ones and advance your career.
Benefits
We realise that we need to be a good fit for you above all else – so here\’s what you can enjoy about AND-E:
- Recognised as the Best Large Insurance Employer: We are proud to have been named the Best Large Insurance Employer for 2023 at the prestigious British Insurance Awards.
- Unmatched Work-Life Balance.
- Competitive Salaries and Benefits Package: We offer competitive salaries that recognise your skills and expertise.
- Up to 25 Days annual leave with the option to buy/sell up to 5 days holiday.
- 5% Discretionary Annual Bonus.
- Healix Private Medical Insurance Options.
- 3 x Annual Salary Life Assurance.
- A range of health, wellbeing, and financial support benefits, including money back on health expenses, Employee Assistance Programme, Flu Jab voucher, Virtual GP service, and driving lessons for you and your family.
- Additional perks such as a pension advisory service, family-friendly policies, season ticket loan, cycle scheme, and financial flexibility through Wagestream.
- Subject to company performance and completion of probation.
Equal Opportunity Statement
Aioi Nissay Dowa Europe is committed to promoting equal opportunities in employment. Employees and job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics). Reasonable adjustments: If you require any adjustments to support you during our recruitment process, please let us know. We\’re committed to making the process accessible and are happy to help.
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Claims Advisor employer: Aioi Nissay Dowa Europe
Contact Detail:
Aioi Nissay Dowa Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Advisor
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about talking to people, make sure you can clearly explain your thoughts and ideas. Role-play with a friend or use online resources to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our awesome team. Don’t miss out on the chance to be part of something great!
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Claims Advisor role. Highlight your relevant experience and skills that match the job description, especially your communication skills and understanding of insurance processes.
Show Your Passion for Customer Service: Since this role is all about customer satisfaction, let us know why you love helping people. Share examples of how you've gone above and beyond in previous roles to ensure customers are happy and informed.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to see your personality shine through, so don’t be afraid to let us know who you are!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Aioi Nissay Dowa Europe
✨Know Your Claims Inside Out
Before the interview, brush up on your knowledge of insurance claims processes and regulations. Familiarise yourself with common terms and practices in the industry, especially those related to compliance and customer satisfaction. This will show that you’re serious about the role and understand what it entails.
✨Show Off Your Communication Skills
As a Claims Advisor, communication is key. Prepare examples of how you've effectively communicated with customers in the past, especially in challenging situations. Practice articulating your thoughts clearly and confidently, as this will be crucial during the interview.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've successfully resolved issues or improved processes. Be ready to discuss how you approach problem-solving, particularly in relation to assessing claims and ensuring compliance. This will highlight your analytical skills and ability to think on your feet.
✨Ask Insightful Questions
Prepare thoughtful questions to ask your interviewers about the company culture, team dynamics, and expectations for the role. This not only shows your interest in the position but also helps you gauge if the company is the right fit for you. Remember, interviews are a two-way street!