Bodily Injury Team Manager

Looking for a company that stands out among the rest, with a real purpose to make tomorrow’s journeys simpler, safer and smarter? We’re AND-E – one of the fastest-growing insurance companies you’ve probably never heard of. And we’re proud of our warm and inclusive culture. We’re building a diverse community, with a unique blend of strengths, to take our business to the next level. Join our business now as a Bodily Injury Team Manager where you can find and develop your own purpose, helping us to make sure that when life happens, we’re first there to help get people moving again.

You’ll be pivotal in driving performance, developing team capability, and delivering continuous improvement across third party liability, damage, hire and injury claims, while actively contributing to the wider claims vision and operational goals.

Responsibilities

• Lead and develop a high-performing third-party claims team, ensuring resource is effectively aligned to meet service levels and technical demands.
• Deliver against the company’s Claims Strategy and Vision through team contribution, process optimisation, and operational excellence.
• Monitor and manage technical performance, ensuring timely, fair, and accurate claim decisions aligned with FCA regulations, legal regulatory change and internal standards.
• Conduct regular quality audits and 1-2-1s, providing targeted feedback, coaching, and identifying training needs to grow technical capability.
• Approve claims payments within authority, ensuring accuracy, appropriate reserves, and strong file documentation.
• Analyse MI and performance data to identify trends, improve efficiency, and anticipate third-party behaviours and litigation risks.
• Handle escalated complaints in line with regulatory and company standards, carrying out root cause analysis to drive service improvements.
• Support continuous improvement initiatives by reviewing and refining third-party claims processes, focusing on liability, indemnity, and fraud risk controls.
• Build strong working relationships with key stakeholders including panel solicitors, credit hire providers, and supply chain partners.
• Champion a culture of customer-centricity, integrity, and compliance across the claims team.
• Lead targeted initiatives to address performance opportunities, monitor value delivery, and present impact back to stakeholders.
• Ability to translate operational insight into actionable improvements and clearly communicate team impact through data-led presentations.

Knowledge, Experience and Qualifications

Essential

• Minimum 5 years of experience in motor claims, with a strong emphasis on third-party claims handling.
• At least 2 years in a supervisory or team leadership role within an insurance claims environment.
• Demonstrable experience managing complex, litigated, or high-value third-party motor claims (knowledge of TPPD, credit hire, bodily injury).
• Proven ability to lead, coach, and develop technical claims teams, including setting performance targets and overseeing quality standards.
• Experience working in a regulated environment, and supporting customer outcome delivery.

Desirable

• Evidence of continued professional development relevant to insurance and claims handling.
• Chartered Insurance Institute (CII) Certificate or Diploma in Insurance (or actively working towards).

Why Join Us?

We're all about helping you grow, with plenty of support to develop in your current role whilst also creating opportunities to explore new ones and advance your career. We realise that we need to be a good fit for you above all else – so here’s what you can enjoy about AND-E:

• Recognised as the Best Large Insurance Employer: We are proud to have been named the Best Large Insurance Employer for 2023 at the prestigious British Insurance Awards.
• Unmatched Work-Life Balance.
• Competitive Salaries and Benefits Package: We offer competitive salaries that recognise your skills and expertise. We champion choice, flexibility, and balance in both work and home life. Our commitment to diversity, equity, and inclusion ensures everyone feels valued and supported – including embracing neurodiversity and providing the tools needed to thrive.
• Up to 28 Days annual leave with the option to buy/sell up to 5 days holiday*
• 7.5% Discretionary Annual Bonus*
• Healix Private Medical Insurance Options*
• 3 x Annual Salary Life Assurance*
• A range of health, wellbeing, and financial support benefits, including money back on health expenses, Employee Assistance Programme, Flu Jab voucher, Virtual GP service, and driving lessons* for you and your family.
• Additional perks such as a pension advisory service, family-friendly policies, season ticket loan*, cycle scheme*, and financial flexibility through Wagestream*.

* Subject to company performance and completion of probation

Aioi Nissay Dowa Europe is committed to promoting equal opportunities in employment. Employees and job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics).

At AND-E, equal opportunity is more than a policy—it’s a promise. We welcome applications from all individuals regardless of age, disability, gender identity, marital status, pregnancy, race, religion, sexual orientation, or any other protected characteristic.

Reasonable adjustments: If you require any adjustments to support you during our recruitment process, please let us know. We’re committed to making the process accessible and are happy to help.