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- Tasks: Lead and innovate in motor claims, shaping strategy and improving outcomes.
- Company: Join AND-E, one of the fastest-growing insurance companies with a warm culture.
- Benefits: Enjoy competitive salaries, up to 28 days leave, and private medical insurance.
- Other info: Be part of a diverse community committed to growth and inclusion.
- Why this job: Make a real impact in a senior role while driving your career forward.
- Qualifications: Experience in motor claims and strong leadership skills are essential.
The predicted salary is between 60000 - 75000 £ per year.
We’re AND-E – one of the fastest-growing insurance companies. And we’re proud of our warm and inclusive culture. We’re building a diverse community, with a unique blend of strengths, to take our business to the next level. This is an exciting opportunity for an experienced motor claims professional to join a growing and progressive insurance business in a senior leadership role supporting the Head of Third Party Claims.
You will play a pivotal senior leadership role within the Third Party Claims function, working to support the Head of Third Party Claims to shape strategy, technical excellence, operational performance and future transformation. The role combines deep technical claims expertise with leadership across complex indemnity areas including bodily injury, credit hire, fraud, recoveries and litigation, alongside responsibility for supporting our digital, AI and automation journey. This is a high profile and varied position offering the successful candidate real scope to influence departmental direction, lead strategic projects, and build a career pathway into broader senior leadership.
Responsibilities- Technical Claims Leadership
- Support the Head of Third Party Claims in delivering departmental strategy, performance and governance.
- Provide oversight and referral support on high-value, complex and sensitive claims.
- Lead technical strategy to improve indemnity outcomes across bodily injury, hire, fraud, litigation and recoveries.
- Ensure robust controls, technical consistency and best practice claims handling standards.
- Act as a senior escalation point for technical and operational decision making.
- Monitor emerging market trends, legal developments and industry risks.
- Performance & Continuous Improvement
- Use MI, analytics and insight to identify trends, leakage opportunities and performance improvements.
- Design and implement action plans to improve indemnity spend, lifecycle times and customer outcomes.
- Lead technical audits, assurance activity and governance reporting.
- Identify training needs and support capability uplift across the wider claims function.
- Transformation, AI & Digital Delivery
- Support the department’s AI, automation and digital roadmap.
- Lead or sponsor projects that modernise claims handling processes and improve efficiency.
- Work with internal stakeholders and external partners on initiatives such as workflow automation, digital claims journeys, fraud technology and operational tooling.
- Help translate business opportunities into practical delivery plans with measurable outcomes.
- Champion innovation whilst ensuring appropriate governance, controls and customer fairness.
- Leadership & Stakeholder Management
- Deputise for the Head of Third Party Claims where required.
- Coach and mentor managers and technical colleagues across the function.
- Build strong relationships with suppliers, legal partners and key internal stakeholders.
- Influence to deliver change and performance improvements.
- Essential
- Significant experience within motor claims, including bodily injury, credit hire, fraud and recoveries.
- Strong technical claims knowledge with experience handling complex / high-value matters.
- Proven experience using MI and data insight to improve performance.
- Demonstrable leadership experience within claims operations or technical management.
- Strong stakeholder management and influencing skills.
- Experience leading projects, change initiatives or transformation activity.
- Commercial mindset with focus on indemnity control and customer outcomes.
- Excellent written and verbal communication skills.
- Desirable
- Exposure to AI, automation, digital claims tools or innovation programmes.
- Experience working with external suppliers, legal panels or technology partners.
- Dip CII qualified (or working towards).
- Degree level education or equivalent experience.
Why Join Us? We're committed to your growth, providing the support to excel in your current role whilst offering opportunities to step into new challenges and drive your career forward. We realise that we need to be a good fit for you above all else – so here’s what you can enjoy about AND-E:
- Recognised as the Best Large Insurance Employer: We are proud to have been named the Best Large Insurance Employer for 2023 at the prestigious British Insurance Awards.
- Unmatched Work-Life Balance.
- Competitive Salaries and Benefits Package: We offer competitive salaries that recognise your skills and expertise. We champion choice, flexibility, and balance in both work and home life. Our commitment to diversity, equity, and inclusion ensures everyone feels valued and supported — including embracing neurodiversity and providing the tools needed to thrive.
- We like to think our benefits package is one of the best, focusing on colleagues’ health, wealth, and lifestyle. We offer:
- Up to 28 Days annual leave with the option to buy/sell up to 5 days holiday*
- 10% Discretionary Annual Bonus*
- Healix Private Medical Insurance Options*
- 3 x Annual Salary Life Assurance*
- Health and Well-being Support: Including money back on health expenses (optician, dental, physio), free flu jab voucher, 24/7 virtual GP service, employee assistance programme, and enhanced family-friendly policies (e.g. £200 baby bonus).
- Financial and Lifestyle Benefits: Offers £250 towards driving lessons*, interest‑free season ticket loan*, cycle scheme with discounts, Wagestream for financial flexibility*, and pension advisory services for retirement planning.
* Subject to company performance and completion of probation. Aioi Nissay Dowa Europe is committed to promoting equal opportunities in employment. Employees and job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics). At AND-E, equal opportunity is more than a policy—it’s a promise. We welcome applications from all individuals regardless of age, disability, gender identity, marital status, pregnancy, race, religion, sexual orientation, or any other protected characteristic. Reasonable adjustments: If you require any adjustments to support you during our recruitment process, please let us know. We’re committed to making the process accessible and are happy to help.
Third Party Claims Controller employer: Aioi Nissay Dowa Europe Limited
Contact Detail:
Aioi Nissay Dowa Europe Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Third Party Claims Controller
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who work at AND-E. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching AND-E’s culture and values. Show us how you align with our commitment to diversity and innovation. Tailor your examples to highlight your experience in motor claims and leadership.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you on our radar and shows your enthusiasm for the role.
✨Tip Number 4
Keep an eye on our website for new opportunities. We’re always looking for talented individuals to join our team, and applying directly through our site gives you the best chance to stand out!
We think you need these skills to ace Third Party Claims Controller
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Third Party Claims Controller role. Highlight your experience in motor claims, especially in areas like bodily injury and fraud, to show us you’re the right fit!
Show Off Your Leadership Skills: Since this is a senior role, don’t forget to showcase your leadership experience. Share examples of how you've influenced change or led projects in your previous roles – we want to see your impact!
Be Data-Savvy: We love candidates who can use MI and analytics to drive performance improvements. Include any relevant examples where you've used data insights to make decisions or improve outcomes in your past work.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Aioi Nissay Dowa Europe Limited
✨Know Your Claims Inside Out
Make sure you brush up on your technical claims knowledge, especially around bodily injury, credit hire, and fraud. Be ready to discuss specific cases you've handled and how you approached complex issues. This will show that you’re not just familiar with the theory but have real-world experience.
✨Showcase Your Leadership Skills
Since this role involves a senior leadership position, be prepared to share examples of how you've led teams or projects in the past. Highlight your ability to coach and mentor others, as well as how you've influenced change within your previous roles. This will demonstrate your readiness for a leadership role.
✨Data-Driven Decision Making
Familiarise yourself with MI and analytics tools that can help improve performance in claims handling. Be ready to discuss how you've used data insights to identify trends and implement improvements. This will show that you have a commercial mindset and are focused on achieving better customer outcomes.
✨Embrace Innovation
AND-E is keen on digital transformation, so it’s important to express your enthusiasm for AI and automation in claims processes. Share any relevant experiences you have with technology in claims management and how you envision using these tools to enhance efficiency and customer satisfaction.