Third Party Claims Agent - Personal Injury in Newcastle upon Tyne

Overview

Third Party Claims Agent - Personal Injury - UK HYBRID WORKING. Working hours 37.5 hours per week. Monday – Friday 9am-5pm.

Join our business now as a Third Party Claims Agent (Personal Injury) where you can find and develop your own purpose, helping us to make sure that when life happens, we’re first there to help get people moving again.

Responsibilities

• Handle claims in line with policy, process and regulatory requirements, delivering an excellent customer experience.
• Assess, negotiate and settle a broad range of injury claims, from minor whiplash to complex cases including psychological injuries, fractures, scarring, head injuries and fatalities.
• Investigate liability and quantum, identify fraud indicators, address indemnity concerns and make accurate early decisions.
• Manage your caseload effectively, ensuring all actions are well-documented and systems remain fully up to date.
• Apply claims knowledge and negligence principles to negotiate with third parties and achieve fair, cost-effective outcomes.
• Take ownership of customer issues, aiming for first-call resolution and maintaining clear, proactive communication.
• Use audit feedback to improve technical skills, support team development and take responsibility for your ongoing training.
• Build strong working relationships with Claims suppliers to support the wider Claims strategy.
• Recommend and implement solutions that meet service standards and minimise risk, leakage and unnecessary costs.
• Support fair customer outcomes and contribute to continuous improvement within the Claims function.
• Work collaboratively with internal teams to identify and resolve claim-related issues.
• Maintain full compliance with FCA regulations and all relevant legal and risk requirements.

Knowledge, Experience and Qualifications

• Knowledge of Motor Claims; specifically Personal Injury claims.
• Understanding of the FCA regulatory regime, FOS ethos and TCF initiatives.
• Ability to plan and organise own workload.
• Sound negotiation and influencing skills.
• Good level of both verbal and numerical reasoning, analytical, objective, solves problems by developing and applying solutions.
• Proficient in using IT word processing and spreadsheet packages.
• Understanding of the principles of negligence and how this applies to motor accident liability.

Why Join Us?

We’re all about helping you grow, with plenty of support to develop in your current role whilst also creating opportunities to explore new ones and advance your career. We realise that we need to be a good fit for you above all else – so here’s what you can enjoy about AND-E:

• Recognised as the Best Large Insurance Employer: We are proud to have been named the Best Large Insurance Employer for 2023 at the prestigious British Insurance Awards.
• Unmatched Work-Life Balance.
• Competitive Salaries and Benefits Package: We offer competitive salaries that recognise your skills and expertise.
• We champion choice, flexibility, and balance in both work and home life. Our commitment to diversity, equity, and inclusion ensures everyone feels valued and supported — including embracing neurodiversity and providing the tools needed to thrive.
• We like to think our benefits package is one of the best, focusing on colleagues’ health, wealth, and lifestyle.
• Up to 25 Days annual leave with the option to buy/sell up to 5 days holiday.
• 5% Discretionary Annual Bonus.
• Healix Private Medical Insurance Options.
• 3 x Annual Salary Life Assurance.
• A range of health, wellbeing, and financial support benefits, including money back on health expenses, Employee Assistance Programme, Flu Jab voucher, Virtual GP service, and driving lessons for you and your family.
• Additional perks such as a pension advisory service, family-friendly policies, season ticket loan, cycle scheme, and financial flexibility through Wagestream.

Aioi Nissay Dowa Europe is committed to promoting equal opportunities in employment. Employees and job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics). At AND-E, equal opportunity is more than a policy—it’s a promise. We welcome applications from all individuals regardless of age, disability, gender identity, marital status, pregnancy, race, religion, sexual orientation, or any other protected characteristic.

Reasonable adjustments: If you require any adjustments to support you during our recruitment process, please let us know. We’re committed to making the process accessible and are happy to help.