Motor Claims Engineer in Newcastle upon Tyne

We have a fantastic opportunity for you to join a supportive, forward-thinking Engineering team! Are you an experienced automotive engineer with a passion for precision, technical excellence, and delivering outstanding customer outcomes? This is your chance to play a key role at the heart of the Toyota & Lexus Insurance claims journey, within an organisation that values your expertise and invests in your development.

What You’ll Bring to the Role

• Professional Excellence: Qualified to a minimum of I.A.E.A or ATA (VDA) standard. Proven experience in motor engineering, ideally within an insurer, manufacturer-aligned network, or independent engineering environment. AQP approval is highly desirable.
• Technical Mastery: Strong ability to assess, value and negotiate repair costs, ensuring safety, accuracy and fairness. Skilled in vehicle valuations, total loss decision-making, and managing salvage and settlement outcomes. A deep understanding of salvage categories, repair economics, and the full end-to-end claims process.
• Industry Insight: Proficient in estimating platforms such as Audatex and GT Motive.

Responsibilities

• Produce high-quality, accurate engineering reports.
• Assess, value, and negotiate repair costs and supplementary estimates.
• Provide vehicle valuations and negotiate total loss settlements.
• Apply expert knowledge of salvage categories and repair methodology.
• Manage cases across the full claims lifecycle, ensuring FCA-aligned fairness and transparency.
• Liaise with suppliers, repairers, customers, and wider claims colleagues.
• Support team members and contribute to continuous process improvement.

Knowledge, Experience and Qualifications

• Inspection competence across Cars, LCVs, HGVs, Agricultural equipment.
• Ability to resolve customer and repairer technical complaints professionally.
• Strong understanding of consistency of damage, diminution in value, and repair methodology.
• Ensure all engineering instructions and reports meet required SLA timescales.
• Excellent organisational skills with the ability to prioritise and manage workload.
• High attention to detail, analytical mindset, and strong problem-solving ability.
• Comfortable working in a fast-paced, evolving environment, using your own initiative.
• Exceptional verbal and written communication skills.
• Confident negotiator with the ability to handle sensitive or confidential material.
• A team-focused approach, contributing to an engaging and collaborative working environment.

Why Join Us?

We’re all about helping you grow, with plenty of support to develop in your current role whilst also creating opportunities to explore new ones and advance your career. We realise that we need to be a good fit for you above all else – so here’s what you can enjoy about AND-E:

• Recognised as the Best Large Insurance Employer: We are proud to have been named the Best Large Insurance Employer for 2023 at the prestigious British Insurance Awards.
• Unmatched Work-Life Balance.
• Competitive Salaries and Benefits Package: We offer competitive salaries that recognise your skills and expertise. We champion choice, flexibility, and balance in both work and home life. Our commitment to diversity, equity, and inclusion ensures everyone feels valued and supported — including embracing neurodiversity and providing the tools needed to thrive.
• Up to 28 Days annual leave with the option to buy/sell up to 5 days holiday.
• 7.5% Discretionary Annual Bonus.
• Healix Private Medical Insurance Options.
• 3 x Annual Salary Life Assurance.
• A range of health, wellbeing, and financial support benefits, including money back on health expenses, Employee Assistance Programme, Flu Jab voucher, Virtual GP service, and driving lessons for you and your family.
• Additional perks such as a pension advisory service, family-friendly policies, season ticket loan, cycle scheme, and financial flexibility through Wagestream.

Aioi Nissay Dowa Europe is committed to promoting equal opportunities in employment. Employees and job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics). At AND-E, equal opportunity is more than a policy—it’s a promise. We welcome applications from all individuals regardless of age, disability, gender identity, marital status, pregnancy, race, religion, sexual orientation, or any other protected characteristic. Reasonable adjustments: If you require any adjustments to support you during our recruitment process, please let us know. We’re committed to making the process accessible and are happy to help.