Claims Governance, Risk and Compliance Manager in Newcastle upon Tyne

Looking for a company that stands out among the rest, with a real purpose to make tomorrow’s journeys simpler, safer and smarter? We’re recruiting for a Governance, Risk & Compliance (GRC) Manager to join our UK Claims team in a high‑impact, first‑line role. You’ll be at the centre of how risk is managed across Claims – working closely with senior leaders to shape governance, strengthen controls and ensure the business operates safely and in line with FCA expectations.

Responsibilities

• Governance Framework Design & Oversight: Develop, embed and continuously enhance the Claims governance framework, ensuring alignment with corporate policy, regulatory expectations, and internal risk standards. Ensure Claims adheres to governance procedures, escalation routes and decision‑making protocols, maintaining clear and auditable documentation. Oversee Claims artefacts relating to governance, including policies, procedures, guidance and controls documentation.
• Risk Management & Risk Register Ownership: Manage the Claims Risk Register: identify, assess, document and manage existing and emerging risks. Ensure risks are captured consistently, accurately scored and supported by appropriate controls and mitigations. Monitor, analyse and report on Key Risk Indicators (KRIs), highlighting trends, breaches and required actions to senior stakeholders. Provide subject‑matter expertise on the risk management framework, ensuring Claims operates within defined risk appetite.
• Control Environment Assurance: Lead first‑line control assessments to evaluate adequacy, design and operating effectiveness of the Claims control environment. Produce clear, evidence‑based assurance outputs with recommendations for improvement. Track remedial actions, ensuring timely progression, escalation where needed and robust closure.
• Risk Event & Issue Management: Manage the full lifecycle of risk events and issues: identification, logging, containment, root cause analysis, rectification and future prevention. Analyse underlying causes and provide high‑quality reporting and recommendations to Senior Leadership. Ensure accurate and timely updates to governance committees, including risk event thematic analysis.
• Operational Resilience & Business Continuity: Maintain Claims Business Continuity Plans (BCP), ensuring completeness, accuracy, and compliance with regulatory expectations. Lead and coordinate BCP and Operational Resilience testing cycles for Claims in collaboration with Compliance, Risk and other business units. Manage Claims Operational Resilience documentation, ensuring adherence to FCA standards and internal policy.
• Regulatory Compliance & Data Protection: Drive adherence to GDPR and data protection requirements within Claims, including oversight of DPIAs, RoPAs and compliance with retention & deletion policies. Provide first‑line oversight and advice to ensure Claims processes meet regulatory rules and standards – particularly Conduct Risk, Consumer Duty and Operational Resilience.
• Governance Reporting & Leadership Insight: Produce timely, accurate and insightful reports for the Claims Senior Leadership Team and governance committees. Provide clear analysis of risk exposure, control performance and emerging trends affecting Claims. Act as a trusted advisor, influencing senior stakeholders with evidence‑based recommendations.
• Support for Transformation & Continuous Improvement: Provide specialist governance, risk and compliance input into Claims transformation programmes and business change initiatives. Ensure all change activity maintains compliance with policy, frameworks and regulatory requirements. Promote a culture of risk awareness and continuous improvement through analysis, challenge and best‑practice sharing.

Knowledge, Experience and Qualifications

• Strong knowledge of UK financial services regulation, including FCA Handbook requirements, Consumer Duty, Operational Resilience, Conduct Risk and GDPR.
• Professional qualifications in Governance, Risk or Compliance (such as ICA, IRM, CII or equivalent).
• Significant experience in Governance, Risk and Compliance within UK financial services, with insurance sector experience highly desirable.
• Solid understanding of risk management frameworks, control environments and first line assurance practices.
• Proven experience implementing regulatory requirements into day‑to‑day operations, policies, procedures and governance processes.
• Ability to carry out detailed root cause, risk and control assessments, providing practical recommendations and actionable insights.
• Experience supporting key regulatory and compliance initiatives, including Consumer Duty, Conduct Risk, Operational Resilience and data protection.
• Strong stakeholder management and communication skills, with the ability to influence senior leaders and promote a culture of compliance, risk awareness and customer focus.

Skills & Behaviours

• Analytical thinking with sharp judgement and high attention to detail.
• Clear insight delivery, simplifying complex risk and compliance issues.
• Proactive and resilient with strong prioritisation in fast‑paced settings.
• Highly organised with disciplined governance and documentation.
• Customer‑focused and committed to ethical, compliant outcomes.
• Self‑starter with sound judgement and a drive for continuous improvement.
• Strong communication with the ability to influence, challenge and advise senior leaders.
• Risk expertise with experience creating proportionate, sustainable remediation plans.

Why Join Us?

We're committed to your growth, providing the support to excel in your current role whilst offering opportunities to step into new challenges and drive your career forward. We realise that we need to be a good fit for you above all else – so here’s what you can enjoy about AND‑E:

• Recognised as the Best Large Insurance Employer: We are proud to have been named the Best Large Insurance Employer for 2023 at the prestigious British Insurance Awards.
• Unmatched Work‑Life Balance.
• Competitive Salaries and Benefits Package: We offer competitive salaries that recognise your skills and expertise. We champion choice, flexibility, and balance in both work and home life. Our commitment to diversity, equity, and inclusion ensures everyone feels valued and supported — including embracing neurodiversity and providing the tools needed to thrive.
• We like to think our benefits package is one of the best, focusing on colleagues’ health, wealth, and lifestyle.
• Up to 28 Days annual leave with the option to buy/sell up to 5 days holiday*
• 10% Discretionary Annual Bonus*
• Healix Private Medical Insurance Options*
• 3 x Annual Salary Life Assurance*
• Health and Well‑being Support: Including money back on health expenses (optician, dental, physio), free flu jab voucher, 24/7 virtual GP service, employee assistance programme, and enhanced family‑friendly policies (e.g. £200 baby bonus).
• Financial and Lifestyle Benefits: Offers £250 towards driving lessons*, interest‑free season ticket loan*, cycle scheme with discounts, Wagestream for financial flexibility*, and pension advisory services for retirement planning.

* Subject to company performance and completion of probation.

Aioi Nissay Dowa Europe is committed to promoting equal opportunities in employment. Employees and job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics). At AND‑E, equal opportunity is more than a policy—it’s a promise. We welcome applications from all individuals regardless of age, disability, gender identity, marital status, pregnancy, race, religion, sexual orientation, or any other protected characteristic.

Reasonable adjustments: If you require any adjustments to support you during our recruitment process, please let us know. We’re committed to making the process accessible and are happy to help.