Operations Executive - Resourcer Complex Healthcare in Chelmsford

This organisation is a rapidly expanding specialist in Complex Care, regulated by the Care Quality Commission (CQC) for the Treatment of Disease, Disorder, or Injury (TDDI). The business operates on the core principle that “The Best People Care,” focusing on high‑acuity clinical support rather than standard domiciliary services. The mission is to deliver exceptional, bespoke care driven by a collaborative approach with service users and care partners. The group aspires to ensure that every individual receiving care feels truly at the centre of the service, supported by unique outcomes and aspirations, regardless of the complexity of their needs.

The Operations Executive is a strategic role focused on the bespoke acquisition, clinical matching, and quality assurance of high‑calibre Support Workers and Nurses. Clover Care requires an individual who can translate complex clinical requirements into a targeted recruitment strategy. This role is the "front line" of our quality standards; you will identify, interview, and match staff for service users with severe complex needs (including Ventilation and Brain Injuries). Note: This is a pure talent acquisition and matching role. All ongoing rota management and shift bookings are handled by a dedicated Care Coordinator.

Core Responsibilities

• Strategic Resourcing & Branch Growth

• Targeted Talent Mapping: Using a "branch-launch" mindset to identify and attract candidates in specific geographic areas for new and complex packages.
• Proactive Sourcing: Moving beyond traditional job boards to engage with Nurses and HCAs through networking, social media, and industry events.
• Bespoke Advertising: Creating compelling, high‑standard content that reflects Clover Care’s "People-First" mission.

• Analytical Matching: Assessing the "soft skills" and personality traits of candidates to ensure they are the right fit for the specific home environment of our service users (adults and children).
• High-Level Vetting: Conducting rigorous Microsoft Teams interviews to verify professional experience and empathy, ensuring only the top tier of candidates move forward.
• Professional Standards: Acting as a gatekeeper for the business, ensuring that every candidate passed to the clinical team meets our uncompromising standards.

• Candidate Journey: Managing the candidate experience from the initial "welcome call" through to a successful interview and handover.
• Stakeholder Collaboration: Working closely with the Nursing and Quality teams to ensure the recruitment pipeline meets current clinical risks and requirements.
• Continuous Improvement: Using a background in "Quality and Resolution" to identify ways to improve the onboarding process and candidate retention.

• Regulatory Alignment: Ensuring all recruitment activity adheres to CQC fundamental standards and safeguarding legislation.
• CIPD-Standard Professionalism: Maintaining a high level of integrity and professional practice in all people‑related interactions.

Key Performance Indicators (KPIs)

• Pipeline Flow: Successfully interviewing and passing 10 high‑quality, pre‑screened candidates per week to the compliance team.
• Placement Success: Achieving high retention rates within care packages through accurate initial matching.

Requirements

• Experience: Extensive background in healthcare recruitment (Complex Care experience is highly desirable).
• Knowledge: A solid understanding of the healthcare landscape, including the roles of Nurses, HCAs, and specialist Support Workers.
• Education: A degree or CIPD qualification is preferred, demonstrating the ability to handle complex information and professional reporting.
• Attributes: A "quality-first" operator who is passionate about making a difference and thrives in a solo‑working or autonomous environment.