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- Tasks: Lead and oversee flight booking and ticketing operations in a dynamic travel agency.
- Company: Growing travel agency with a collaborative and fast-paced culture.
- Benefits: Flexible working options, competitive salary, and comprehensive benefits package.
- Why this job: Make a real impact in the aviation industry while developing your leadership skills.
- Qualifications: Experience in aviation ticketing and strong team management skills required.
- Other info: Opportunity to work with cutting-edge GDS systems and drive process improvements.
The predicted salary is between 40000 - 50000 £ per year.
Location: Hybrid/Flexible Working Available
Reports to: Head of Operations / Commercial Director
About the Role
We are seeking an experienced Aviation Ticketing Manager to lead and oversee all flight booking and ticketing operations within a growing travel agency/tour operator environment. This role is critical in ensuring accuracy, efficiency, and compliance across all airfares, reservations, and ticketing processes.
The ideal candidate will bring deep expertise in airline ticketing, strong leadership capability, and a thorough understanding of global distribution systems and fare rules.
Key Responsibilities
- Manage day-to-day aviation ticketing operations, ensuring all bookings and ticketing are processed accurately and efficiently
- Lead, mentor, and develop a team of ticketing agents (onshore and/or offshore)
- Oversee fare construction, pricing, reissues, refunds, and complex itineraries
- Ensure compliance with airline rules, IATA regulations, and company policies
- Act as the escalation point for complex ticketing queries and service issues
- Monitor airline performance, fare competitiveness, and booking efficiency
- Maintain strong relationships with airlines, consolidators, and GDS providers
- Drive process improvements, automation, and operational efficiencies within ticketing
- Manage ADM (Agency Debit Memo) and ACM (Agency Credit Memo) processes
- Support commercial teams with fare strategy, promotions, and margin optimisation
- Produce reporting on ticketing performance, errors, and revenue leakage
Key Requirements
- Proven experience in an aviation ticketing or air operations management role
- Strong background within a travel agency, tour operator, or airline environment
- Advanced knowledge of GDS systems (e.g. Amadeus, Galileo, Sabre)
- Deep understanding of fare construction, ticketing rules, reissues, and refunds
- Experience managing and developing teams
- Strong attention to detail and problem-solving skills
- Ability to manage high volumes and work in a fast-paced environment
- Solid understanding of IATA regulations and industry standards
Desirable
- IATA certification or equivalent
- Experience managing offshore or remote teams
- Knowledge of NDC (New Distribution Capability) and modern airline retailing
- Experience working with low-cost carriers and dynamic packaging models
- Familiarity with mid/back-office systems and automation tools
What We Offer
- Flexible/hybrid working options across Ireland and the UK
- Competitive salary and benefits package
- Opportunity to lead a critical function in a growing travel business
- Collaborative and fast-paced working environment
Aviation Ticketing Manager IRE/UK in Slough employer: Ainsley Reid International Limited
Contact Detail:
Ainsley Reid International Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aviation Ticketing Manager IRE/UK in Slough
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel industry, especially those who work with airlines or ticketing. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your GDS knowledge and fare rules. We all know that confidence is key, so practice answering common questions related to ticketing operations and team management to show you're the right fit.
✨Tip Number 3
Don’t forget to showcase your leadership skills! When you get the chance, share examples of how you've mentored teams or improved processes in previous roles. This will help you stand out as a candidate who can drive success.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team in this exciting role.
We think you need these skills to ace Aviation Ticketing Manager IRE/UK in Slough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Aviation Ticketing Manager role. Highlight your experience in ticketing operations, GDS systems, and any leadership roles you've held. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your achievements in aviation ticketing and how you can contribute to our team at StudySmarter.
Showcase Your Problem-Solving Skills: In the aviation industry, problem-solving is key. Use your application to demonstrate how you've tackled complex ticketing issues or improved processes in your previous roles. We love seeing candidates who can think on their feet!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join the StudySmarter family!
How to prepare for a job interview at Ainsley Reid International Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of airline ticketing, fare construction, and GDS systems like Amadeus or Sabre. Being able to discuss these topics confidently will show that you're not just familiar with the basics but have a deep understanding of the industry.
✨Showcase Your Leadership Skills
Since this role involves managing a team, be prepared to share examples of how you've successfully led and developed teams in the past. Think about specific challenges you've faced and how you overcame them, as well as any mentoring experiences you can highlight.
✨Demonstrate Problem-Solving Abilities
Expect questions that test your problem-solving skills, especially regarding complex ticketing queries. Prepare scenarios where you've had to think on your feet and resolve issues efficiently, showcasing your attention to detail and ability to work under pressure.
✨Understand Compliance and Regulations
Familiarise yourself with IATA regulations and airline policies, as compliance is crucial in this role. Be ready to discuss how you've ensured adherence to these standards in your previous positions, which will demonstrate your commitment to operational excellence.